Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Studentenpraktikum Data Science (f/m/x)

Company: IBM

Location: WIEN, AT

Posted Dec 17, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, innovative solutions, and a supportive culture. It highlights opportunities for growth, collaboration with leading companies, and benefits like flexible working hours and competitive compensation.

Application Developer-Oracle Cloud Middleware

Company: IBM

Location: Kolkata, IN

Posted Dec 17, 2025

This role involves working with clients on hybrid cloud and AI projects, emphasizing collaboration, career growth, and technical expertise. Required skills include ODI, Oracle databases, and API integration, with opportunities for innovation and development.

Instructional Designer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 17, 2025

IBM Consulting offers a dynamic role with opportunities for professional growth, innovation, and collaboration on global projects, emphasizing learning and impactful client solutions.

FullStack Developer (AWS)

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 17, 2025

This role offers opportunities to work in IBM's innovation centers, contributing to hybrid cloud and AI solutions for global clients. Responsibilities include software development, problem-solving, and collaboration with industry leaders. Required skills involve cloud computing, code analysis tools, and system design, with a focus on innovation and career growth.

Security Consultant - GRC Lead

Company: IBM

Location: Mumbai, IN

Posted Dec 17, 2025

This text describes a career in IBM Consulting focused on SOC governance, risk management, and compliance. It emphasizes collaboration with clients, technical expertise in security frameworks, and opportunities for career growth through strategic roles in risk assessment and audit management.

Application Developer Intern

Company: IBM

Location: BANGKOK, TH

Posted Dec 17, 2025

IBM's internship program emphasizes innovation, career growth, and technical development through mentorship and real-world projects. The role offers opportunities to work on impactful client projects, enhance skills, and contribute to transformative technology solutions in a supportive learning environment.

Learning Portfolio and Project Manager

Company: IBM

Location: MADRID, ES

Posted Dec 17, 2025

This job description outlines a Learning Consultant role at IBM focused on managing global learning programs, collaborating with cross-functional teams, and driving talent development. The position emphasizes opportunities for impact, innovation, and career growth within a supportive culture.

Order to Cash Analyst

Company: IBM

Location: Heredia, CR

Posted Dec 17, 2025

The job requires managing financial operations, customer service, and process improvements with a bachelor's degree and relevant experience. It emphasizes collaboration between hiring managers and recruiters to create clear job descriptions while maintaining operational efficiency and stakeholder engagement.

Quality Engineer-Automation

Company: IBM

Location: Chennai, IN

Posted Dec 17, 2025

IBM Consulting offers career growth through collaboration on hybrid cloud and AI projects, emphasizing innovation and skill development with strong technical and communication requirements.

Infrastructure Specialist-AWS Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

IBM Consulting offers career growth through client collaboration on hybrid cloud and AI projects, emphasizing innovation and technical expertise with opportunities for professional development and impactful solutions.

Senior DevOps Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

IBM seeks a Senior DevOps Engineer to contribute to cloud infrastructure innovation, emphasizing growth, collaboration, and expertise in cloud technologies. The role offers opportunities to drive impactful projects and work with cutting-edge tools.

Package Consultant-Workday Benefits & Compensation

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, hybrid cloud and AI initiatives, and the implementation of Workday systems. It outlines responsibilities such as aligning business requirements, conducting workshops, and supporting client projects, while highlighting required certifications and skills.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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