Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Key Account Manager

Company: Ralliant

Location: USA

Posted Dec 13, 2025

The text describes a sales role requiring expertise in technical products, strategic planning, relationship building, and team leadership. It emphasizes skills in sales attainment, market growth, and technical knowledge of instruments like oscilloscopes and spectrum analyzers, along with proficiency in Microsoft Office and travel requirements.

Strategic Core Account Executive, DHS

Company: Databricks

Location: Remote

Posted Dec 13, 2025

This job description highlights a Strategic Account Executive role at Databricks, emphasizing growth opportunities, technical expertise, and impactful client relationships in the Public Sector. The position requires experience in enterprise sales, innovation leadership, and value-driven execution within the big data and AI space.

Voice of Customer - Product Program Manager

Company: Grafana Labs

Location: Germany

Posted Dec 13, 2025

This job description outlines a fully remote Voice of Customer Product Program Manager role in Germany, emphasizing cross-functional collaboration, AI tool usage, and career growth opportunities. It details responsibilities like managing feedback channels, synthesizing customer insights, and optimizing workflows, while mentioning a competitive compensation range and RSUs for team ownership.

Data Analyst - Growth

Company: Kraken

Location: USA

Posted Dec 13, 2025

Kraken is hiring a Data Analyst to drive growth through data-driven insights, focusing on mission alignment, technical expertise, and global impact. The role emphasizes strategic thinking, cross-functional collaboration, and contributing to industry-leading security and crypto education initiatives.

Partnership Head

Company: HR Force International

Location: Remote

Posted Dec 13, 2025

This job posting seeks a Head of Partnerships with experience in RegTech and IDV to build a global partnership ecosystem. Key responsibilities include developing partnership strategies, negotiating agreements, and driving revenue through alliances. The role requires 8+ years in partnerships or business development, with expertise in compliance-driven industries. Applicants must mention FECILITOUS and the specified tag to demonstrate they read the post.

Staff Software Engineer - Back End, Access

Company: Sprout Social

Location: Canada

Posted Dec 13, 2025

Sprout Social seeks a Staff Software Engineer to join their IAM team, offering growth, technical challenges, and competitive benefits. The role involves designing scalable solutions, collaborating with cross-functional teams, and contributing to a innovative tech environment with strong career development opportunities.

Staff Machine Learning Engineer - Quora

Company: Quora

Location: USA

Posted Dec 13, 2025

Quora, a remote-first company, seeks a Machine Learning engineer to enhance recommendation systems and AI platforms. The role offers impactful work on global projects with competitive benefits, emphasizing diversity and innovation in a collaborative environment.

Conversion Rate Optimization Specialist

Company: Twilio

Location: USA

Posted Dec 13, 2025

Twilio seeks a Conversion Rate Optimization Specialist to enhance digital experiences through AB testing and personalization. The role involves collaborating with cross-functional teams to improve conversion rates, with remote work options and competitive compensation.

French Speaking Jobs Greece Work Greece Fully Paid Relocation Package

Company: Mercier Consultancy MD

Location: Remote

Posted Dec 13, 2025

Mercier Consultancy offers exciting French-speaking roles in Greece with relocation, competitive salary, and professional growth. Responsibilities include customer service and CRM management. Ideal for those seeking cultural immersion and career advancement.

Danish Speaking Jobs Greece Work Greece Fully Paid Relocation Package

Company: Mercier Consultancy MD

Location: Remote

Posted Dec 13, 2025

Mercier Consultancy offers Danish-speaking job opportunities in Greece with relocation packages, competitive salaries, and professional growth. Ideal for professionals seeking a vibrant lifestyle and customer support roles with strong career advancement.

Program Analyst - CS Workforce Management

Company: Netflix

Location: USA

Posted Dec 13, 2025

The Program Analyst role at Netflix involves data analysis, cross-functional collaboration, and workforce management. The position offers competitive compensation and comprehensive benefits, including health plans, retirement options, and flexible time off. It emphasizes analytical skills, operational excellence, and a dynamic work environment.

Supplier Insights Lead (EH)

Company: Pronghorn

Location: USA

Posted Dec 13, 2025

This job posting highlights Pronghorn's collaborative partnerships in the spirits industry, emphasizing opportunities for professional growth, real-world exposure, and impactful roles. The position offers strategic insights into industry trends and a chance to contribute to meaningful projects with respected brands.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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