Distinctive And Delightful Customer Experience Jobs in Chicago, IL

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Looking for Distinctive And Delightful Customer Experience jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Distinctive And Delightful Customer Experience position in the Chicago, IL area.

Data Quality Analyst

Company: Press Ganey

Location: Chicago, IL

Posted Feb 02, 2025

PG Forsta is a leading experience measurement data analytics and insights provider, serving clients globally across various industries. The company emphasizes the importance of Human Experience and has a mission to empower organizations to deliver the best experiences. The Analytics Data Quality Analyst role is critical for maintaining data integrity, enforcing data quality standards, and ensuring compliance with regulatory requirements. The ideal candidate should have 5+ years of experience in data quality management, strong knowledge of healthcare data structures, and proficiency in SQL and data quality tools.

Senior Applied Machine Learning Scientist- AI Agents

Company: Grainger

Location: Chicago, IL

Posted Feb 02, 2025

Grainger, a leading industrial distributor, is seeking a Senior Applied ML Scientist to drive cutting-edge generative AI solutions. The role involves building and maintaining Agentic processes, working closely with other ML scientists, engineers, and product managers, and designing robust data pipelines. The company offers competitive compensation, comprehensive benefits, and a commitment to equal employment opportunity. The position is part of Grainger's Product Discovery team, which aims to enable customers to find what they need when they need it.

Data Visualization Designer

Company: Press Ganey

Location: Chicago, IL

Posted Feb 02, 2025

PG Forsta is a leading experience measurement data analytics and insights provider, serving clients globally across various industries. The company empowers organizations to deliver the best experiences by turning data into insights that drive innovation and action. Their mission is to put Human Experience at the heart of organizations. The Data Visualization Designer role involves designing and enforcing common standards for data infographics and visualizations, collaborating with analysts and data scientists, and maintaining a data visualization style guide. The ideal candidate should have a Bachelor's degree in Data Visualization, Graphic Design, Data Science, Journalism, or a related field, with at least 3+ years of experience in data visualization, information design, or data journalism. They should be proficient in data visualization tools such as Tableau, Power BI, and D3.js, and have excellent communication skills.

Technical Lead - Sr. Level

Company: Ccube

Location: Chicago, IL

Posted Feb 02, 2025

The job posting is for a Chicago-based Hybrid role requiring at least 12 years of experience. Mandatory skills include proficiency in Python and React, with a focus on Salesforce projects. The role also requires good communication skills and wealth management experience. Other skills include technical role experience, process development, IT design understanding, Agile development process expertise, and project management skills.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level designers or analysts earn $70k–$90k, mid‑level CX managers or senior UX designers $95k–$130k, and senior leaders like Directors or VPs command $140k–$190k, depending on company size and location.
What skills and certifications are essential for a CX career?
Proficiency in UX research tools (Hotjar, UserTesting), analytics platforms (Google Analytics, Mixpanel), CX software (Zendesk, Medallia, Qualtrics), and design suites (Figma, Adobe XD) is required. Certifications such as Certified Customer Experience Professional (CCXP), Nielsen Norman Group UX certification, and Google UX Design Certificate are highly valued.
Is remote work available for CX positions?
Yes—many listings explicitly state "Remote" or "Hybrid". Companies like Salesforce, HubSpot, and Zendesk maintain distributed CX teams, and remote roles often include full-time access to collaboration tools like Miro and Slack.
What career progression paths exist in CX?
Typical paths start as a CX Analyst or Junior UX Designer, advance to Senior Designer or CX Manager, then to Director of Experience, and ultimately to VP of Customer Experience or Chief Experience Officer, each step expanding strategic influence and compensation.
What industry trends should CX professionals watch?
AI‑driven personalization, omnichannel orchestration, voice UI integration, predictive analytics for churn prevention, and strict data‑privacy compliance are shaping CX. Companies are also aligning employee experience with customer experience to create a cohesive brand ecosystem.

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