Distinctive And Delightful Customer Experience Jobs in Chicago, IL

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Looking for Distinctive And Delightful Customer Experience jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Distinctive And Delightful Customer Experience position in the Chicago, IL area.

Manager, Solutions Architect - Oracle Cloud ERP & Integrations

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Feb 01, 2025

McDonald's is accelerating its growth strategy, focusing on enhancing the customer experience through Delivery, Digital, and Drive-Thru. The company is investing in transformative technology, including AI and robotics, to digitize its operations and improve efficiency. The role of Manager, Solutions Architect, is crucial in designing and maintaining solutions for Oracle Cloud ERP, ensuring scalability, security, and resilience. The ideal candidate should have extensive experience in solution architecture, particularly in large-scale global technology environments, and a strong understanding of Oracle Cloud ERP, DevOps, Security, and Systems Performance.

Nutanix Business Development Manager - Commerical

Company: CDW

Location: Chicago, IL

Posted Feb 01, 2025

CDW, a Fortune 200 leader, offers a Business Development role with a focus on accelerating growth within the Corporate segment. The role involves targeting high visibility corporate accounts, understanding client needs, and providing solutions. Key responsibilities include project management, coordination with sales, and developing long-term pipelines. The ideal candidate should have a Bachelor's degree or 6 years of experience in technical sales, marketing, or business development, with a proven track record in the Corporate Sales marketplace. Strong customer-facing skills, excellent communication, collaboration, and problem-solving abilities are required. The role involves significant travel and offers a pay range of $63,000 - $75,000, an annual bonus target of 100%, and comprehensive benefits.

Billing Disputes Operations Strategy Intelligence Lead

Company: Discover

Location: Chicago, IL

Posted Feb 01, 2025

Discover is offering a job opportunity for a Billing Disputes Operations Strategy Intelligence Lead. The role involves implementing strategies and systems improvements to support business operations, utilizing data to identify opportunities for enhancement, fostering collaboration, and problem-solving issues. The candidate will be responsible for developing numerous business dashboards and scorecards, ensuring proper reporting and data collection. The position requires a Bachelor's degree in Business Administration, Management Engineering, Social Sciences, or related fields, along with 4+ years of customer service or financial services operations experience. The role is primarily performed indoors in an office setting, with the ability to operate office equipment and communicate verbally. Discover offers a competitive total compensation package, including benefits such as paid parental leave, paid time off, 401k plan, medical, dental, vision, and health savings account, STD, life, LTD, and AD&D, recognition program, education assistance, commuter benefits, family support programs, and employee stock purchase plan.

IT Support Analyst

Company: Kalderos

Location: Chicago, IL

Posted Feb 01, 2025

Kalderos is a healthcare technology company focused on pharmaceutical pricing transparency, trust, and equity. They are seeking an IT Support Analyst to provide top-tier technical support to their 115+ internal employees in a fully remote environment. The role involves troubleshooting technical issues, collaborating with the IT team, and assisting with IT projects. The company values collaboration, feedback, and growth, offering competitive benefits and a dynamic work environment.

Lead Operations Strategy - Dispute Policy and Compliance

Company: Discover

Location: Chicago, IL

Posted Feb 01, 2025

Discover is offering a Lead Operations Strategy Card Disputes Position with a focus on implementing strategies and systems improvements to support business operations. The role involves analyzing data, leading performance improvement implementations, and documenting processes. The candidate must have a passion for continuous improvement and risk management. The position requires a Bachelor's degree in Business Administration and Management, Engineering, Social Sciences, or related field, along with 4+ years of customer service or financial services operations experience. The company values diversity and inclusion, and offers a competitive total compensation package including benefits such as paid parental leave, 401k plan, and education assistance.

Senior Compensation Manager

Company: IMC Trading

Location: Chicago, IL

Posted Feb 01, 2025

IMC, a leading global trading firm, is seeking a Senior Compensation Manager to join their Chicago HR team. The role involves leading key workstreams in the annual compensation process, overseeing compensation for a designated global region, and collaborating with leaders to design compensation programs. The ideal candidate should have a minimum of 7 years of compensation experience, strong analytical skills, and experience with Workday and compensation administration tools. The base salary range is $140,000 - $185,000 USD.

Principal Card Disputes Strategy

Company: Discover

Location: Chicago, IL

Posted Feb 01, 2025

Discover offers a bright future with meaningful work from day one. The Principal Card Disputes Strategy position is responsible for providing strategic direction for operational activities, ensuring efficient and compliant servicing operations for US Card Billing Disputes. The role involves collaborating with business partners, managing risk, and developing new controls. The candidate will also be responsible for authoring new controls and securing resources to comply with biyearly Network releases. The job requires a Bachelor's degree in Business Administration and Management or related field, along with 6+ years of experience in customer service, financial services, or related operations.

Mill Operator

Company: INX International Ink Co.

Location: Chicago, IL

Posted Feb 01, 2025

INX International, a leading ink producer, is seeking an Ink Technician/Mill Operator. The role involves safe operation of milling equipment, handling production support equipment, packaging and labeling products, and maintaining equipment to TPM standards. The company offers competitive compensation, excellent benefits, and a culture that emphasizes employee growth and environmental consciousness. Qualifications include a high school diploma, good math and computer skills, attention to detail, reliability, flexibility for overtime, and the ability to lift up to 50 lbs. Previous ink industry experience, mill and pump filter background, and autonomous maintenance skills are considered a plus.

Product Specialist

Company: ALIS by Medtelligent

Location: Chicago, IL

Posted Feb 01, 2025

ALIS is a leading provider of assisted living software, seeking a problem-solving, self-motivated individual with 2+ years of SaaS experience. The role involves learning ALIS software, understanding the assisted living industry, scoping new features, creating user interfaces, collaborating with teams, and communicating with client services. The company offers competitive benefits, including health insurance, 401k, and PTO. The application process includes a phone call, in-person or video interview, and a project or collaborative work session.

Machine Operator ( 7:00am - 3:00pm) Temporary Role 4 month assignment

Company: Filtration Group Corp

Location: Des Plaines, IL

Posted Feb 01, 2025

We are seeking a skilled Machine Operator to operate various types of machinery used in the manufacturing process. High school diploma or equivalent.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level designers or analysts earn $70k–$90k, mid‑level CX managers or senior UX designers $95k–$130k, and senior leaders like Directors or VPs command $140k–$190k, depending on company size and location.
What skills and certifications are essential for a CX career?
Proficiency in UX research tools (Hotjar, UserTesting), analytics platforms (Google Analytics, Mixpanel), CX software (Zendesk, Medallia, Qualtrics), and design suites (Figma, Adobe XD) is required. Certifications such as Certified Customer Experience Professional (CCXP), Nielsen Norman Group UX certification, and Google UX Design Certificate are highly valued.
Is remote work available for CX positions?
Yes—many listings explicitly state "Remote" or "Hybrid". Companies like Salesforce, HubSpot, and Zendesk maintain distributed CX teams, and remote roles often include full-time access to collaboration tools like Miro and Slack.
What career progression paths exist in CX?
Typical paths start as a CX Analyst or Junior UX Designer, advance to Senior Designer or CX Manager, then to Director of Experience, and ultimately to VP of Customer Experience or Chief Experience Officer, each step expanding strategic influence and compensation.
What industry trends should CX professionals watch?
AI‑driven personalization, omnichannel orchestration, voice UI integration, predictive analytics for churn prevention, and strict data‑privacy compliance are shaping CX. Companies are also aligning employee experience with customer experience to create a cohesive brand ecosystem.

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