Drive Revenue Growth Jobs in Washington DC
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Senior IT Support Specialist
Company: Charles River Associates
Location: Washington DC
Posted Apr 17, 2024
<p>The Information Technology ITS department at Charles River Associates is currently a team of 40 professionals dedicated to enhancing maintaining and developing the firms technology infrastructure and security The team is comprised of six functions Enterprise Applications Services Service Delivery amp Telecom Information Security Infrastructure Cloud and Networks Project Management and Procurement and Human Resource Information Systems Information Technology staff are based in the Boston Chicago College Station London Munich New York Oakland and Washington DC offices<p> <p><strong>Job Overview<strong><p> <p>The Senior IT Support Specialists role is to improve the productivity of CRAs employees by providing a point of contact for problem resolution and information This is accomplished through diagnosis identification and resolution of problems with hardware thirdparty and proprietary software LANs and servers in a timely and professional manner via telephone email communication and handson support<strong> <strong><p> <p><strong>Responsibilities<strong><p> <ul><li>Provides guidance assistance coordination and follow up on client questions problems or malfunctions of all systems applications hardware and software installed and maintained by the company<li> <li>Participant in remote support rotation providing support to users in offices or while travelling domestically and internationally via remote assistance tools<li> <li>Document problems and solutions in help desk tracking system <li> <li>Inform management of potential problems and identify problem trends<li> <li>Install modify and make minor repairs to computer hardware and software systems<li> <li>Create and maintain workstation images<li> <li>Install hardware and peripheral components such as monitors keyboards printers hard drives etc<li> <li>Responsible for the installation configuration maintenance and upgrade of computer hardware software and mobile devices <li> <li>Provide support for audiovisual systems regular inspection of meeting rooms to ensure lighting AV equipment and other amenities work properly<li> <li>Perform daytoday operation of all activities to execute meetings and video conference calls<li> <li>Other duties and special projects as assigned<li> <ul><p><strong>Qualifications<strong><p> <ul><li>Bachelors degree in IT field or related field of study<li> <li><strong>5+ years<strong> of help desk related experience<li> <li>CompTia A+ or related certifications are a plus<li> <li>Strong working knowledge of Windows Operating System<li> <li>Strong working knowledge of Mac OS<li> <li>Strong working knowledge of JAMF<li> <li>Experience with Intune Azure and Autopilot<li> <li>Ability to perform diagnostics identify problems and provide resolutions<li> <li>Exceptional customer service skills and the ability to work in a team environment<li> <li>Excellent oral and written communication skills Must be able to clearly communicate technical guidance and instructions to users via telephone and email<li> <li>Excellent time management skills<li> <li>Able to handle challenging requests and multiple projects with competing interests for time<li> <li>Experience implementing TCPIP at the workstation level<li> <li>Knowledgeexperience supporting Windows 10 amp 11 workstations Mac OS Active Directory Microsoft Office 2016 + and Microsoft Teams<li> <li>Oncall support rotation<li> <li>Ability to liftmove equipment<li> <li>Videoconference administration experienceknowledge<li> <li>Experience with Mobile Device Management remote backup Apple and Windows inventory software solutions<li> <ul><p><strong>About Charles River Associates<strong><p> <p>For over 50 years Charles River Associates has been a premier consulting firm that offers employees a place to learn from a diverse group of consultants industry experts and academics At CRA you will be exposed to leading minds who use economic financial and business analysis to solve complex world problems for an impressive roster of clients including major law firms Fortune 100 companies and government agencies Through a collegial environment formal and informal training opportunities and a broad array of professional development resources your experience at CRA will open doors for you throughout your career<p> <p><strong>Workplace Flexibility and COVID Safety<strong><p> <p><span>At CRA we believe in creating a work environment that enables our colleagues to benefit from being together in the office to best deliver on our promise of career growth mentorship and inclusivity At the same time we recognize individuals may realize a range of benefits when working from home We currently ask that individuals spend at least 3 to 4 days a week on average working in the office which may include traveling to another CRA office The specific days may be determined in coordination with your practice or team There may be times of the year eg over holiday periods when additional remote work options are offered to those whose work commitments permit it although our offices will remain open for those who choose or need to be there<span><p> <p><span>CRA values the health safety and wellbeing of our colleagues and will require proof of COVID vaccination for employment with CRA US offices excepting cases of medical or religious exemption and proof of COVID vaccination for entry to our Toronto office For those who begin the interview process with CRA your recruiting point of contact will be available to answer any questions about work location and COVID safety<span><p> <p><strong>Our Commitment to Diversity<strong><p> <p>Charles River Associates is an equal opportunity employer EOEAAE As part of our focus on equity and inclusion we work to ensure a fair and consistent hiring process We celebrate diversity and we are committed to an inclusive work environment<p>
Partner Integration Lead
Company: Alethea
Location: Washington DC
Posted Apr 17, 2024
Alethea, a tech company founded in 2019, specializes in detecting and mitigating disinformation and social media manipulation. They are seeking an experienced leader for a Partner Integration Lead role, responsible for establishing and maintaining relationships with government agencies, understanding their needs, and strategically positioning their products/services. The ideal candidate should have a proven track record in government business development, in-depth understanding of government procurement processes, and strong network of contacts within government agencies. The role involves market analysis, partnership development, pipeline management, and collaboration with cross-functional teams. Compensation includes salary, stock options, healthcare, unlimited vacation, 401k match, and a hybrid work environment with 3 days per week required in office in Washington, D.C or New York.
Sr. Data Analyst (Remote)
Company: Steel Point Solutions
Location: Washington DC
Posted Apr 17, 2024
<p>Steel Point Solutions is an amazing SBA Certified 8a HUBZone Small Disadvantaged Business SDB and a Woman Owned Small Business WOSB company Established in 2013 with a vision of offering world class integrated business solutions for all levels of Government and commercial enterprises We are represented by a team of talented and qualified professionals who know how essential efficient costeffective integrated solutions are to your organizations success Leveraging these resources we strive daily to lead the industry in program management and service delivery <p> <p>Steel Point Solutions is actively recruiting skilled professionals to join our mission in supporting the Internal Revenue Service IRS Office of Equity Diversity and Inclusion EDI EDI Transformation Implementation We are seeking individuals passionate about making a difference by contributing to the IRSs EDI Transformation and Implementation<p> <p><strong>Task Responsibilities<strong><p> <p> Directing organizing and leading all data analytics projects<p> <p> Establishing data analytics processes roles quality criteria and performance metrics<p> <p> Managing the technical design development and delivery of new data analytics tools<p> <p> Recruiting hiring and training new team members from junior level up<p> <p> Reviewing and approving project plans timelines deliverables and managing resources<p> <p> Reviewing and approving data models frameworks and architecture<p> <p> Advocating data analytics practices and technology to senior stakeholders<p> <p> Ensuring that the organizations data analytics strategy aligns with its wider objectives<p> <p> Selecting and implementing or overseeing implementation of all data analytics tools and frameworks<p> <p> Responsibility for overall data governance preparing and warehousing as well as reporting and advanced delivery eg via portals<p> <p><strong>Skills<strong><p> <p> Broad domain skills ie knowledge of finance HR marketing sales etc<p> <p> Knowledge of a wide range of data models algorithms and statistical analysis techniques<p> <p> Experienced in Agile software development<p> <p> Experienced in building and deploying machine learning models and working with big data<p> <p> Familiar with a wide range of business intelligence and analytics tools<p> <p><strong>Education Experience<strong><p> <p> MA or PhD in computer science machine learning business intelligence or similar<p> <p> At least 5 years experience in a midlevel data analytics role including clear professional development<p> <p><br ><p><p>Candidates from Historically Underutilized Business Zones HUBZone are strongly encouraged to apply To determine whether you reside in a HUBZone visit httpsmapscertifysbagovhubzonemap<p> <p>Steel Point Solutions LLC is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status<strong> <strong><p>
Full Stack Developer
Company: Oasys International Corporation
Location: Washington DC
Posted Apr 17, 2024
<p><strong>Who Are We<strong> Oasys is home to a dedicated team of technologists consultants engineers and subject matter experts who provide worldclass consulting and advisory services to our clients We are rapidly growing and looking for talented individuals to add to our team We commit to providing our people with the necessary resources to continue learning and maintain a healthy worklife balance We also cultivate a collaborative and social atmosphere and foster a meritbased culture in which people receive recognition for their performance Oasys was recognized on Inc Magazines list of the 5000 fastestgrowing companies for five consecutive years<p> <p><strong>Position Summary<strong><p> <p>Oasys is currently seeking an experienced <strong>Full Stack Developer<strong> to lead a development team in adopting new tools and techniques implementing system enhancements and mentoring fellow team members<p> <p>As part of the team responsible for maintaining and modernizing missioncritical applications hosted in Amazon Web Services AWS the fullstack developer will be expected to work according to Agile methodology on 2week sprints tracked in Jira with documentation in Confluence Our source code repository is GitHub and our CICD pipelines are also automated using GitHub We pride ourselves on utilizing cloud and opensource technologies and we manage the entire infrastructure as code<p> <p>We are looking for a candidate with experience in both monolithic and modern application architectures and who is capable of transitioning between the two depending on the project at hand Our current suite of applications features a combination of Python Django Rails React TypeScript Docker Postgres PostGIS Snowflake and more If you are passionate about working in a stackagnostic environment and have a strong desire to understand the core concepts and principles that drive modern application and infrastructure development improvement and maintenance then we would love to hear from you<p> <p><strong>Primary Responsibilities<strong><p> <ul><li>Evaluate and recommend software development platforms and architectures as well as the hardware requirements for the support of development testing quality assurance and production environments<li> <li>Conduct applied research in current and emerging computer technology to integrate appropriate new technological advances into the mission<li> <li>Develop and maintain software development architecture and make recommendations for improvement Establish and document software development guidelines and coding standards and conduct training sessions as needed<li> <li>Conduct code review and diagnose technical issues reported<li> <li>Write program code compiles debugs tests deploys documents and implement programs for new and existing systems eg <ul><li>COTS Commercial OffTheShelf<li> <li>GOTS Government OffTheShelf<li> <li>OSS Operations Support System<li> <li>Custom developed<li> <ul><li> <li>Serve as a member of a team of programmers responsible for developing implementing and maintaining several diverse applications Modify existing applications when required and resolve technical issues as needed<li> <li>Translate technical specifications into programming specifications<li> <li>Provide input for configuring the applications and servers on which application programs run to ensure that information securityinformation assurance principles related to the mission are adequately addressed<li> <li>All other duties as assigned by management<li> <ul><p><strong>Skills and Qualifications<strong><p> <ul><li>Bachelors degree in Engineering Computer Science or another related analytical scientific or technical discipline additional experience in lieu of a degree<li> <li>A minimum of five 5 years of experience with programming and software development in multiple layers of the software stack UI web or microservices database search<li> <li>Experience with programming and software development including analysis design development implementation testing maintenance quality assurance troubleshooting debugging andor upgrading software systems<li> <li>Proven knowledge and practical application of HTML JavaScript CSS or any other relevant web development experience<li> <li>Experience with modern JavaScript frameworks and libraries such as React Redux Vue Ember or Angular and know when to use them<li> <li>An ability to understand business requirements and their implications across a projects technical landscape<li> <li>Ability to walk concepts forward and backward with the client and team using your informed technical experience to negotiateguide functional requirements from the front to the back end<li> <li>Understanding of containerization container orchestration microservices and API application programming interfaces management<li> <li>Demonstrate sharp analytical problemsolving and decisionmaking skills Passion and a continuousimprovement mindset<li> <li>Selfmotivated<li> <li>Demonstrate skills and experience in presenting analytical results verbally and in writing<li> <li>Must be proficient with common productivity software including Microsoft Office Word Excel PowerPoint SharePoint Visio and Outlook<li> <li>Must have excellent verbal and written communication skills and be highly organized with attention to detail Must be comfortable and capable of interacting with Government contractor and executive leadership<li> <ul><p><strong>Preferred Qualifications<strong><p> <ul><li>Expertise with git as a version control system and team collaboration with git<li> <li>Experience with debugging frontend and backend issues<li> <li>Experience with pair programming and Extreme Programming XP<li> <li>Experience with any content management systems<li> <li>Experience working with PaaS products such as Salesforce ServiceNow and Appian<li> <li>Familiarity with OOP Object Oriented Programming concepts<li> <li>A passion to contribute to the full stack the frontend backend and anything inbetween middleware or otherwise<li> <li>Computer Science fundamentals in objectoriented OO design data structure and algorithm design<li> <li>Experience in building reusable web components<li> <li>Familiarity with JavaScript build tools such as NPMyarn webpack and Babel<li> <li>Experience with Nodejs and Javabased web applications<li> <li>Experience with unit testing regression testing and user testing<li> <li>Experience with a federal agency as a contractor or federal employee<li> <ul><p><strong>Security Clearance Requirements<strong><p> <ul><li>Must be a US Citizen<li> <li>Must have a Public Trust<li> <ul><p><strong>Work Location<strong><p> <ul><li>Fairfax VA Hybrid<li> <ul><p><em> <em><p> <p><em>Oasys is committed to hiring and retaining a diverse workforce We are proud to be an Equal OpportunityAffirmative Action Employer making decisions without regard to race color religion creed sex sexual orientation gender identity marital status national origin age veteran status disability or any other protected class US Citizenship is required for most positions<em><p> <p><br ><p>
Cognos Report Writer
Company: ERG
Location: Washington DC
Posted Apr 17, 2024
ERG, a reputable research and consulting firm, is seeking a full-time Cognos Report Developer. The role involves designing and maintaining reporting portfolios, developing Cognos reports, managing report security and distribution, and providing excellent customer service. ERG offers a flexible work environment, competitive salaries, and excellent benefits. The ideal candidate should have a BA/BS degree, 3-10 years of Cognos reporting experience, and proficiency in SQL development. ERG values diversity, inclusivity, and social justice, and is committed to providing reasonable accommodations for qualified individuals with disabilities.
Sales Operations Manager
Company: Arc XP
Location: Washington DC
Posted Apr 17, 2024
<p><b>Job Description<b> <p> <p><b>Job Description<b> <p> <p>The Sales Operations Manager at Arc XP is a key role tasked with driving data excellence in our Salesforce instance organizing lead data for salespeople and managing key sales processes This position reporting to the Head of Revenue Operations and closely collaborating with Sales and Customer Success teams focuses on assisting salespeople with deal flow and keeping our sales customer and pipeline data clean The ideal candidate will bring indepth knowledge and experience with data tools such as Dataloader or DemandTools and have experience supporting the Deal Desk <p> <p><b>Motivation <b> <p> <ul><li>You enjoy the process of continual optimization of sales processes that lead to a more effective and efficient sales team<li> <li>You are detailoriented and appreciate clean data <li> <li>You derive satisfaction from helping our sales team turn prospects into loyal customers contributing significantly to the companys expansion <li> <li>You thrive in managing large projects or processes with limited oversight<li> <ul><p><b>Responsibilities <b> <p> <ul><li>Conduct complex and detailed analyses based on an indepth evaluation of multiple factors<li> <li>Perform prospecting efforts to identify upload and assign companies and contacts that align with our ideal customer profile ICP using 6Sense and similar tools<li> <li>Lead the charge in managing data hygiene in Salesforce including keeping the pipeline uptodate and accurate in collaboration with the opportunity owners<li> <li>Build and maintain strong relationships with our gotomarket GTM field teams by understanding and addressing their needs <li> <li>Collaborate closely with the Marketing team on the lead flow process <li> <li>Support the GTM field team by implementing effective and scalable sales processes <li> <ul><p><b>Qualifications <b> <p> <ul><li>Degree in an analytic field such as Finance Operations Engineering or general business <li> <li>8+ years in an analytic role supporting Sales or an MBA with an analytical focus<li> <li>Effective communicator with experience supporting all GTM roles with a strong focus on customer service<li> <li>Independently evaluate issues and recommend solutionsbest practices Solve complex problems take a broad business perspective to identify solutions<li> <li>Experience with managing data in Salesforce<li> <li>Effective in a remote working environment with a strong emphasis on teamwork attention to detail and customerfocused support Able to work independently<li> <ul><p>Arc XPs mission is best served by a diverse multigenerational workforce with varied life experiences and perspectives All cultures and backgrounds are welcomed <p> <p>LIREMOTE <p> <p><b>Arc XPs mission is best served by a diverse multigenerational workforce with varied life experiences and perspectives All cultures and backgrounds are welcomed <b><p>
User Experience Manager
Company: CIPE
Location: Washington DC
Posted Apr 17, 2024
The Center for International Private Enterprise (CIPE) is seeking a full-time User Experience Manager based in Washington, D.C. The role involves creating digital assets, improving SEO, meeting brand standards, and effectively delivering CIPE's messages. Responsibilities include writing copy, creating graphics, developing social media calendars, coordinating digital campaigns, supervising internal staff, and designing presentation materials. Requirements include 7-10 years of digital communications experience, strong SEO knowledge, excellent writing skills, graphics design skills, strong organizational skills, technical ability in website development, project management skills, relationship management skills, knowledge of digital trends, basic computer skills, understanding of digital policies, financial acumen, and ability to manage multiple tasks in a fast-paced environment. Benefits include competitive salary, excellent benefits package, and a commitment to diversity and inclusion.
Zebrium Pre-Sales Deployment Engineer
Company: ScienceLogic
Location: Washington DC
Posted Apr 16, 2024
ScienceLogic is seeking an experienced DevOps/SRE engineer with a minimum of 5 years in large scale environments. The role involves onboarding new customer deployments on-premise with Kubernetes, SRE for SaaS Multi-tenant production deployments, and assisting SEs with demos/POCs and troubleshooting customer infrastructure and application issues. The company offers a remote-first culture, comprehensive benefits, and opportunities for professional growth. The ideal candidate will have expert level Kubernetes ingress, storage, networking configuration, troubleshooting and problem resolution skills, and proficiency in SQL and Python development.
Data Engineer
Company: Fraym
Location: Washington DC
Posted Apr 16, 2024
<p><strong>About Fraym<strong><p> <p>Fraym generates precise socioeconomic and behavioral insights for people at any geographic level including down to the town or village level Organizations around the world use our locationbased data to understand social and economic dynamics design comprehensive programs and monitor and evaluate investments that national statistics and polling data cannot reveal Fraym has developed replicable and highly scalable methods for producing actionable and comparable data across any geography of interest Driven by our work with partners like the Bill and Melinda Gates Foundation World Bank African Development Bank UNDP and other global institutions we now produce and deliver critical novel datasets for key policy and advocacy issues<p> <p><strong>About the team<strong><p> <p>Were a diverse team of talented engineers whose specialties span ML engineering Cloud infrastructure DevOps and web development We build the software and systems that produce Frayms geospatial data products support data science experimentation and enable scalable analytics We care deeply not just about writing code that works but code that is longlasting We value collaboration and emphasize learning whether through informal pair programming or group study sessions to get to the best solution<p> <p><strong>About the role<strong><p> <ul><li> <p>You will be responsible for building core infrastructure around Frayms data storage and management platforms<p> <li> <li> <p>You will develop features to strengthen data processing pipelines for raster vector and other tabular data<p> <li> <li> <p>You will also collaborate with other Engineering team members to develop and maintain internal APIs and platforms<p> <li> <li> <p>You will contribute to ML modeling pipelines and other internal tools that support Frayms data science and experimentation work<p> <li> <ul><p><strong>About you<strong><p> <ul><li> <p>You have spent 1+ years developing software in Python<p> <li> <li> <p>You have experience accessing storing and manipulating raster and vector data in a variety of formats<p> <li> <li> <p>You are comfortable writing unit and integration tests working with relational databases esp Postgres cloud resources esp AWS and Docker<p> <li> <li> <p>Other nicetohaves include experience with SQLAlchemy GitHub Actions or other CICD tooling machine learning bash scripting or R<p> <li> <li> <p>You share a passion for developing high quality software with the purpose of gathering hyperlocal data in some of the worlds hardest to reach places<p> <li> <li> <p>You are collaborative and enjoy working with teammates to determine the best way to tackle openended tasks<p> <li> <li> <p>You maintain a strong commitment to Diversity Equity and Inclusion<p> <li> <li> <p>While the position is fully remote we ask that candidates reside between the UTC8 and UTC+3 time zone range North America South America Europe Africa<p> <li> <ul><p><strong>Benefits<strong><p> <ul><li> <p>Competitive salary commensurate with experience<p> <li> <li> <p>Professional development and learning opportunities<p> <li> <li> <p>Stay healthy and happy through our comprehensive medical dental and vision insurance including other ancillary benefits<p> <li> <li> <p>Save for the future with our 401k program<p> <li> <li> <p>Take time away from the office through our Flexible Paid Time Off<p> <li> <li> <p>We are committed to fostering a positive worklife balance culture<p> <li> <li> <p>Be a part of a community and take part in our lunch amp learns and team outings<p> <li> <li> <p>We are a Growth Culture that provides opportunities for career advancement and professional development in a fastgrowing company<p> <li> <ul><p><strong>Hiring Process<strong><p> <ul><li> <p>HR Screening Interview 30 minutes<p> <li> <li> <p>Technical Interview 1 hour<p> <ul><li> <p>Meet with two members of the team to talk through a pull request where youll review code offer feedback and dig into your technical experience<p> <li> <ul><li> <li> <p>Culture Fit Interview 1 hour<p> <ul><li> <p>Meet with two members of team leadership to discuss your communication style career goals and management preferences<p> <li> <ul><li> <li> <p>Reference Check<p> <li> <li> <p>Opportunity to meet the CEO<p> <li> <ul>
Administrative Assistant
Company: Steel Point Solutions
Location: Washington DC
Posted Apr 17, 2024
<p>Steel Point Solutions is an amazing SBA Certified 8a HUBZone Small Disadvantaged Business SDB and a Woman Owned Small Business WOSB company Established in 2013 with a vision of offering world class integrated business solutions for all levels of Government and commercial enterprises We are represented by a team of talented and qualified professionals who know how essential efficient costeffective integrated solutions are to your organizations success Leveraging these resources we strive daily to lead the industry in program management and service delivery <p> <p><br ><p><p>Steel Point Solutions is actively recruiting skilled professionals to join our mission in supporting the Internal Revenue Service IRS Office of Equity Diversity and Inclusion EDI EDI Transformation Implementation We are seeking individuals passionate about making a difference by contributing to the IRSs EDI Transformation and Implementation<p> <p><br ><p><p>Task Responsibilities<p> <ul><li>Provide support across contract<li> <li>Manage shared document repositories for contract<li> <li>Maintain Outlook distribution lists<li> <li>Utilize business systems and processes to perform facilities utilization meeting room management and other routine tasks<li> <li>Coordinate travel arrangements and expense report submission<li> <li>Order office supplies<li> <li>Collect and compile data and input for routine reports to include but not limited to the PMR Program Management Review IPR Independent Program Review etc<li> <li>Analyze and track data and generate reports related to overhead training program engagement staffing etc<li> <li>Plan and execute events including but not limited to engagement activities training intern hiring events and site visits<li> <li>Coordinate badgetokenequipment delivery and other local onboarding activities for new hires and collect items for local offboarding of employee departures Support front line supervisors with onboarding and offboarding processes to ensure a consistent experience<li> <li>Responsible for tracking device computer phone etc usage to include actively working with employees to return unused equipment replace aged equipment and deploy new resources when needed<li> <li>Prepare for meetings and coordinate travel as required<li> <li>Order refreshmentsmeals for client program meetings to include room reservation<li> <li>Coordinate updating of internal marketing materials and program overview<li> <li>Coordinate special projects as needed<li> <ul><p><strong>Skills<strong><p> <ul><li>Proficiency with MS Office Suite Outlook Excel Power Point and Word<li> <li>Strong written and verbal communication skills<li> <li>Demonstrated attention to detail in written communication ie accuracy in spelling grammar punctuation document editing proofreading and understanding content<li> <li>Ability to work independently and successfully in a team environment<li> <li>Must possess a positive professional and personable demeanor with an ability to interact well with both external and internal contacts at all levels<li> <li>Ability to multitask and prioritize competing priorities<li> <ul><p><strong>Education Experience<strong><p> <p> High school diploma and 35 years of administrative support experience at a senior level<p> <p> Familiarity with Government Contracting<p> <p> Experience with Government and Commercial travel management and expenses and SharePoint a plus<p> <p>Candidates from Historically Underutilized Business Zones HUBZone are strongly encouraged to apply To determine whether you reside in a HUBZone visit httpsmapscertifysbagovhubzonemap<p> <p>Steel Point Solutions LLC is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status<strong> <strong><p>
Client Success Associate
Company: Truth Initiative
Location: Washington DC
Posted Apr 17, 2024
<p><span><span><span><b><span>JOB SUMMARY<span><b><span><span><span><br ><span><span><span><span>EX Program is looking for a capable and motivated client facing professional with excellent communication skills and the ability to execute and manage projects to join our crossdisciplinary team and contribute to our growing business The Client Success Associate will report to the Vice President of Client Success and will support our growing book of EX Program clients This position will be responsible for daily operational account management providing administrative support to our client accounts and coordinating the delivery tracking and monitoring of program requirements<span><span><span><span><br ><span><span><span><b><span>DUTIESRESPONSIBILITIES ESSENTIAL DUTIES<span><b><span><span><span> <p><ul><li><span><span><span><span>Provide administrative support to the Client Success team on behalf of our client base<span><span><span><span><li> <li><span><span><span><span>Support senior team members with client support and day to day execution of Client Success<span><span><span><span><li> <li><span><span><span><span>Configure Payer set ups through our intuitive backend admin<span><span><span><span><li> <li><span><span><span><span>Customizeconfigure marketing assets for clients when marketing campaigns are needed<span><span><span><span><li> <li><span><span><span><span>Configure eligibility files on behalf of incoming clients<span><span><span><span><li> <ul><ul><li><span><span><span><span>Proactively monitor and ensure satisfactory resolution of sponsored customer support tickets<span><span><span><span><li> <li><span><span><span><span>Develop presentations reports project tracking tools and account plans to support Client Success meetings<span><span><span><span><li> <li><span><span><span><span>Meet key performance indicators for retention and growth<span><span><span><span><li> <li><span><span><span><span>Support customer service delivery by resolving member tickets assisting to train coaches and completing documentation requirements<span><span><span><span><li> <ul><p><span><span><span><b><span>REQUIRED QUALIFICATIONS<span><b><span><span><span><br ><span><span><span><span><span>You should have many of these qualifications but all are not required<span><span><span><span><span> <p><ul><li><span><span><span><span><span>Associates or Bachelors degree or equivalent experience<span><span><span><span><span><li> <li><span><span><span><span><span>03 years of experience in client success or program management roles<span><span><span><span><span><li> <li><span><span><span><span><span>Outstanding execution and project management abilities<span><span><span><span><span><li> <li><span><span><span><span><span>Outstanding attention to detail<span><span><span><span><span><li> <li><span><span><span><span><span>Proficient computer skills Microsoft Office skills and the ability to learn new applications<span><span><span><span><span><li> <li><span><span><span><span><span>A demonstrated ability to stay on top of administrative tasks<span><span><span><span><span><li> <li><span><span><span><span><span>Knowledge of SaaS and the wellness industry experience in tobacco cessation a plus<span><span><span><span><span><li> <li><span><span><span><span><span>Commitment to client satisfaction<span><span><span><span><span><li> <li><span><span><span><span><span>Exceptional written and oral communication skills strong interpersonal skills<span><span><span><span><span><li> <li><span><span><span><span><span>Selfmotivated with a positive attitude<span><span><span><span><span><li> <ul><p>This position is based in Washington DC with a hybrid work schedule of 3 days in the office and two telework days<br ><span><span><span><b><span><span>COMPENSATION PACKAGE<span><span><b><span><span><span><br ><span><span><span><span><span>The salary range for this role is starting at $60000 to $65000 on a national basis Individual pay decisions are based on a number of factors including but not limited to qualifications for the role relevant work experience skillset internal equity location and certifications consistent with applicable law Salary is just one part of our total rewards package which additionally includes equity performance bonus for eligible roles and competitive benefits <span><span><span><span><span><br ><span><span><span><span><span>Interested candidates should submit their cover letter and resume here<span><span><span><span><span><br ><p><p><br ><span><span><span><span><span>OR<span><span><span><span><span><br ><span><span><span><span><span>mail application materials to<span><span><span><span><span><br ><span><span><span><span><span>Human Resources<span><span><span><span><span><br ><span><span><span><b><span><span>Attn <span><span><b><span><span>Client Success Associate<span><span><span><span><span><br ><span><span><span><span><span>900 G Street NW<span><span><span><span><span><br ><span><span><span><span><span>Fourth Floor<span><span><span><span><span><br ><span><span><span><span><span>Washington DC 20001<span><span><span><span><span><br ><span><span><span><span><span>Fax 202 2045214<span><span><span><span><span><br ><span><span><span><b><span><span>No telephone calls please<span><span><b><span><span><span><br ><span><span><span><b><span><span>All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran status or disability<span><span><b><span><span><span><p>
Data Analyst (Remote)
Company: Steel Point Solutions
Location: Washington DC
Posted Apr 17, 2024
<p>Steel Point Solutions is an amazing SBA Certified 8a HUBZone Small Disadvantaged Business SDB and a Woman Owned Small Business WOSB company Established in 2013 with a vision of offering world class integrated business solutions for all levels of Government and commercial enterprises We are represented by a team of talented and qualified professionals who know how essential efficient costeffective integrated solutions are to your organizations success Leveraging these resources we strive daily to lead the industry in program management and service delivery <p> <p>Steel Point Solutions is actively recruiting skilled professionals to join our mission in supporting the Internal Revenue Service IRS Office of Equity Diversity and Inclusion EDI EDI Transformation Implementation We are seeking individuals passionate about making a difference by contributing to the IRSs EDI Transformation and Implementation<p> <p><strong>Task Responsibilities<strong><p> <p> Managing analytics projects from start to finish data integration analysis reporting<p> <p> Working closely with the team leads to solving statistical business problems<p> <p> Developing and coding new algorithms to meet specific business needs<p> <p> Carrying out statistical research prototyping new systems and finding new ways of gathering cleaning and analyzing data<p> <p> Managing maintaining and developing the organizations data platform<p> <p> Consulting with internal teams and external clients to determine their ongoing business needs and to find solutions to them<p> <p> Actively working to identify improvements to internal processes to improve conversions revenue ROI or other relevant metrics<p> <p> Ability to lead teams in researching or solving businesscritical problems<p> <p><strong>Skills<strong><p> <p> Strong technical skills including Python SQL R Tableau<p> <p> Ability to create databases from scratch and to develop existing frameworks<p> <p> Experience working with large structured and unstructured datasets<p> <p> Exposure to platforms such as Hadoop ecosystem eg Spark Pig and Hive<p> <p> Relevant domain expertise ie indepth knowledge of your business area<p> <p> Familiarity with a wide variety of Python libraries<p> <p><strong>Education Experience<strong><p> <p> BA or masters in computer science information systems mathematics machine learning or similar or a data analytics certification acquired through a specific program<p> <p> 25 years of experience in database and project management including programming data mining analysis and reporting<p> <p> Knowledge of additional programming languages eg R SAS Java JavaScript C++ etc<p> <p> Some knowledge of machine learningdeep learning including Python libraries like TensorFlow<p> <p><br ><p><p>Candidates from Historically Underutilized Business Zones HUBZone are strongly encouraged to apply To determine whether you reside in a HUBZone visit httpsmapscertifysbagovhubzonemap<p> <p>Steel Point Solutions LLC is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status<strong> <strong><p>