Excellent Customer Experience Jobs in New York City, NY

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Looking for Excellent Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the New York City, NY area.

Application Database Administrator (NoSQL)

Company: IBM

Location: NO City, BR

Posted Dec 05, 2025

The text describes a career in IBM Consulting, focusing on Aurora PostgreSQL administration. It highlights the importance of long-term client relationships, technical expertise, and collaboration across industries. The role involves designing and deploying highly available and scalable Aurora PostgreSQL clusters, ensuring database security, and performing various administrative tasks.

Package Consultant - SuccessFactors Talent Mgmt

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the collaborative work with clients, focus on hybrid cloud and AI, and opportunities for learning and growth. It specifically mentions the role of a SuccessFactors Consultant, involving solution design, implementation, and delivery, with a focus on talent management and compensation modules.

API Security Analyst

Company: IBM

Location: Taguig City, PH

Posted Dec 05, 2025

The job posting is for a Junior API Security Consultant role that requires foundational experience in API development or security, strong interest in securing modern applications, and 3+ years of cybersecurity or SOC experience. The role involves implementing security measures, conducting tests, monitoring API traffic, performing security audits, collaborating with the team, and supporting onsite managed services. Preferred qualifications include API Security Fundamentals certification, CompTIA Security+ or equivalent, and familiarity with MITRE ATT&CK for APIs or OWASP API Security.

Internship: Developer PLSQL

Company: IBM

Location: Mexico City, MX

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, highlighting the benefits of working with clients globally, gaining experience through client projects, and the company's focus on continuous learning and personal growth. It also outlines the required and preferred education, technical expertise, and skills needed for the internship role.

Managing Consultant - SAP S4 HANA PP/QM

Company: IBM

Location: No City, US

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on validating SAP SCM Supply Chain Management functionality, particularly Production Planning modules on the SAP S4HANA platform. The role involves collaborating with stakeholders, developing test cases, performing various testing activities, and supporting go-live and post-go-live activities.

Order To Cash Team Leader

Company: IBM

Location: Naga City, PH

Posted Dec 05, 2025

The text describes the role of an Order to Cash (OTC) Team Leader at IBM Consulting. The role involves managing and overseeing the end-to-end OTC process, including order management, invoicing, credit and collections, dispute resolution, and cash application. The OTC Team Leader is responsible for leading a team, optimizing processes, driving improvements, and collaborating with cross-functional teams to enhance cash flow and working capital. The role requires a strong understanding of OTC processes, ERP systems, and automation tools, as well as excellent analytical, problem-solving, and organizational skills. The OTC Team Leader is also responsible for ensuring compliance with internal controls, company policies, and legal regulations, and for providing regular reports and analysis on key OTC metrics.

System Administrator (Citrix)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 05, 2025

This role offers opportunities for career growth and technical expertise in IBM Consulting, focusing on client collaboration and innovation in cloud and AI solutions. The position emphasizes long-term relationships, technical skills development, and impactful problem-solving in a global environment.

Associate Application Developer – Adobe Experience – Co-op 2026

Company: IBM

Location: No City, US

Posted Dec 05, 2025

This job posting describes a co-op position at IBM Consulting, focusing on Adobe Experience technologies. The role involves designing, developing, and implementing AEM-based digital experience solutions, as well as working with Adobe Experience Platform. The position emphasizes continuous learning, skill development, and personal growth within a culture of coaching and mentorship.

Credit & Collection Practitioner

Company: IBM

Location: Naga City, PH

Posted Dec 05, 2025

The text is a job description for an OTC Analyst Specialist role at IBM Consulting. It outlines the responsibilities, required skills, and qualifications for the position. The role involves handling OTC transactional tasks, maintaining client relationships, and meeting SLAs and OLAs. The preferred candidate should have a bachelor's degree in a relevant field, 2-4 years of experience in account receivable processes and BPO settings, and knowledge of finance concepts and accounting software.

Technology Sales Territory Brand Partner Specialist (Campus)

Company: IBM

Location: Taguig City, PH

Posted Dec 05, 2025

The IBM Ecosystem includes thousands of partners who build, sell, or service IBM technologies. As a Brand Partner Specialist Territory, your mission is to connect technical, comarketing, and go-to-market resources with assigned partners to drive prospecting, opportunity identification, and solution co-creation. By aligning territory planning, demand generation, lead passing, and sales execution between IBM Digital Sales and partners, you will grow revenue in your assigned portfolio by increasing partners' sell activities for your territory. Excellent onboarding, an industry-leading learning culture, and ongoing development will set you up for positive impact and success, advancing your career through an upward trajectory in a collaborative and experiential sales environment.

Endpoint Security Engineer

Company: IBM

Location: Taguig City, PH

Posted Dec 05, 2025

The job description outlines the role of a SWG and CASB Security Specialist responsible for designing, implementing, and managing secure web gateway and cloud access security solutions. The role requires expertise in web traffic security, cloud application usage, data protection, and integration with broader enterprise security controls. The specialist will work closely with SOC, infrastructure, and application teams to ensure secure and compliant operations across on-premise and cloud environments.

Lead Enterprise Systems Analyst

Company: IBM

Location: No City, US

Posted Dec 05, 2025

The job posting describes a highly skilled Enterprise Applications TechnoFunctional Lead role at IBM Consulting. The position involves overseeing and supporting core business platforms like Oracle, Workday, and Dynatrace. Key responsibilities include platform technical expertise, techno-functional delivery, monitoring data and quality, and leadership and collaboration. The role requires a bachelor's degree, 10+ years of experience in enterprise application development and technical leadership, deep expertise in Oracle Applications, Workday, and related modules, and strong analytical and communication skills.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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