Excellent Customer Experience Jobs in New York City, NY

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Looking for Excellent Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the New York City, NY area.

Data Scientist III, Research, Play

Company: Google

Location: New York, NY

Posted Aug 18, 2025

Gather information, business goals, priorities, and organizational context around the questions to answer, as well as the existing and upcoming data…

Commercial HVAC Journeyman Service Technician - Union

Company: Carrier

Location: New York, NY

Posted Aug 18, 2025

Diagnosing and repairing mechanical and electrical malfunctions in heating and cooling units. Assemble and install metal ductwork and assist in HVAC system…

Journeyman Electrician

Company: Core Electric MEP Industries LLC

Location: New York, NY

Posted Aug 18, 2025

Troubleshoot and repair electrical issues on commercial construction sites, using hand tools and other specialized equipment.

Retail Fragrances Sales Support Associate - Dior, Culver City Center - Full Time

Company: Macy’s

Location: Culver City, CA

Posted Aug 18, 2025

Participate in pre-selling and sales driving events to maximize sales. Frequent use of computers and other technology, necessary to perform job functions,…

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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