Excellent Customer Experience Jobs in New York City, NY

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Looking for Excellent Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the New York City, NY area.

Security Operations Center Officer

Company: Allied Universal

Location: New York, NY

Posted Aug 15, 2025

A valid driver's license will be required for driving positions only. As a condition of employment, applicants will be subject to a background investigation in…

Porter

Company: Samaritan Daytop Village

Location: Brooklyn, NY

Posted Aug 15, 2025

The Porter is responsible for cleaning assigned areas of the facility and ensuring that the physical plant is maintained in proper sanitary condition.

Director, Brand Strategy - Private Brands

Company: Macy’s

Location: New York, NY

Posted Aug 15, 2025

Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Develop comprehensive brand strategies, including…

General Accountant

Company: Marriott International, Inc

Location: New York, NY

Posted Aug 15, 2025

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate…

Security officer Fire Guard F80

Company: WATCH GUARD 24/7 LLC

Location: Brooklyn, NY

Posted Aug 15, 2025

Manage and operate fire alarm systems, including understanding major components and ensuring they function correctly. Current Fire Guard Certification (F-80).

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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