Excellent Customer Experience Jobs in New York City, NY

1,674,510 open positions · Updated daily

Looking for Excellent Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the New York City, NY area.

Junior Customer Service Representative

Company: AmpedUp-Cali

Location: Culver City, CA

Posted Jul 28, 2025

As a *Junior Customer Service Representative*, you will act as the first point of contact for customers at events, promotional sites, and retail locations.

Privacy Risk Analyst - USDS

Company: TikTok

Location: New York, NY

Posted Jul 28, 2025

This position requires a candidate who can take the initiative to champion meaningful process improvements, perform detailed analysis of technical and…

Cybersecurity Controls Analyst - USDS

Company: TikTok

Location: New York, NY

Posted Jul 28, 2025

This candidate will be responsible for collaborating with cross-functional control owners to consult and provide guidance for the design and implementation of…

Software Engineer, Data Integrity

Company: Google

Location: New York, NY

Posted Jul 28, 2025

We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking…

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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