Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Project Specialist

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Feb 08, 2025

Learning Engagement Consultant (LEC)

Company: 360Learning

Location: Remote

Posted Feb 25, 2025

360Learning is seeking a passionate Learning Engagement Consultant to join their team. The role involves guiding clients on using the 360Learning platform, executing a blended training approach, and contributing to customer retention. The ideal candidate should have experience in creating or managing learning and development curricula, strong listening and teaching skills, and a proactive, results-oriented mindset. The company offers competitive compensation, comprehensive benefits, professional development opportunities, and a remote-first culture. 360Learning is committed to diversity, equity, and inclusion, and is an equal opportunity employer.

Paid Media Analyst

Company: Storable

Location: Remote

Posted Feb 08, 2025

Bilingual (French) Service Desk Analyst (remote)

Company: Allstate

Location: Londonderry County Borough, United Kingdom / Remote

Posted Feb 08, 2025

Content Production Manager

Company: Headway

Location: Remote

Posted Feb 25, 2025

Headway is a mental health care company founded in 2019, aiming to build a new, accessible mental health care system. They have grown into a diverse national network of over 45,000 mental healthcare providers across all 50 states, serving over 1 million patients. Headway is seeking a Content Production Manager to manage the content production cycle, create SOPs, manage a team of freelancers, and identify new distribution channels. The role requires strong organizational skills, project management, excellent communication, and experience with project management tools. Compensation varies based on geographic location, with Group A cities receiving the highest salary. Benefits include equity compensation, medical, dental, and vision coverage, 401K, work-from-home stipend, therapy reimbursement, and more. Headway is committed to diversity and inclusion, offering reasonable accommodations and remote work options.

Engineering Manager (Claims Platform)

Company: Headway

Location: Remote

Posted Feb 26, 2025

Headway is a mental healthcare company founded in 2019, aiming to build a new mental health care system accessible to everyone. They have a national network of over 45,000 mental healthcare providers across all 50 states, serving over 1 million patients. Headway's engineering team, consisting of around 85 members, uses technology to empower patients and therapists. They are looking for product-minded engineering team leaders and people managers to join their mission. The role involves establishing and growing engineering pods, hiring, developing team members, and contributing to the company strategy. The compensation for Engineering Managers starts at $200,000, with benefits including equity compensation, medical, dental, and vision coverage, and flexible PTO.

Senior Engineer: Grid Code Compliance and Testing

Company: GE Vernova

Location: Schenectady, NY / Remote

Posted Feb 08, 2025

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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