Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Senior UX Copywriter

Company: Scribd

Location: Remote

Posted Jan 25, 2025

Scribd is seeking an experienced UX writer for a part-time contract role, with potential for growth into a full-time position. The role involves crafting compelling and clear copy for three brands: Ever, Scribd, and SlideShare. The ideal candidate will have 5+ years of professional UX writing experience, strong collaboration skills, and a customer-centric approach. The position offers flexibility, impact, and growth opportunities, along with a supportive and inclusive company culture.

ABM Campaign Manager (Remote)

Company: Mattermost

Location: Remote

Posted Jan 25, 2025

Mattermost is seeking an experienced ABM Campaign Manager to develop, execute, and optimize highly personalized multichannel campaigns targeting key accounts across priority verticals. The role involves aligning marketing and sales to drive engagement, pipeline acceleration, and revenue growth for target accounts. The ideal candidate is a strategic thinker with a hands-on approach to campaign management, thrives in a data-driven environment, and has a proven track record of creating high-impact ABM programs while managing an organization-wide email marketing strategy.

Senior Growth Analyst, Marketing Campaigns

Company: Scribd

Location: Remote

Posted Jan 25, 2025

Scribd is seeking a Senior Growth Analyst to join their team. The role involves developing insights to optimize multichannel campaigns, measuring their effectiveness, and driving growth across Scribd's subscription and ad-based business. The ideal candidate should have 3+ years of experience in growth analytics, expertise in data analysis and visualization tools, and strong communication skills. Scribd offers a competitive salary, comprehensive benefits, and a flexible work environment.

Technical Support Representative: Service Desk

Company: Kyndryl

Location: Alajuela, Costa Rica / Remote

Posted Jan 25, 2025

Business Systems Analyst

Company: Trace3

Location: Remote

Posted Jan 25, 2025

Trace3 is a leading Transformative IT Authority offering unique technology solutions and consulting services. With a culture that embodies the spirit of a startup, employees can grow their careers and have fun. Trace3 is headquartered in Irvine, California, with major field offices across the US. They are seeking a Business Systems Analyst with 3+ years of experience in reporting and analytics, proficiency in Power BI, and a solid understanding of data warehouse concepts. The ideal candidate will analyze data, develop reports, design data warehouse solutions, and collaborate with stakeholders. Required skills include SQL, database management, data migration, and experience with Jira, Confluence, Azure DevOps, and ticketing systems. Preferred skills include NetSuite and CRM/ERP system experience. The estimated pay range is $99,900-$145,000 USD. Trace3 offers comprehensive benefits, competitive compensation, training programs, and a collaborative culture.

Program Manager

Company: Flex

Location: Remote

Posted Jan 25, 2025

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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