Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Senior Platform Architect

Company: ServiceNow

Location: Amsterdam, Netherlands / Remote

Posted Jan 24, 2025

Partnership LLC Tax Director

Company: CFGI

Location: Remote

Posted Jan 24, 2025

CFGI is seeking a Tax Director with extensive experience in Big4 public accounting or industry. The role involves leading the FlowThrough tax practice, managing challenging tax compliance and consulting projects, and working directly with clients. Key responsibilities include reviewing federal and state income tax compliance, supporting clients with project-specific roles, assisting with M&A transactions, and providing tax memos on partnership taxation. The ideal candidate should possess strong research and analytical skills, excellent organizational skills, and the ability to work under deadlines. A Bachelor's Degree in Accounting, Masters in taxation, and CPA are preferred. Travel to client sites in Boston, New York, Philadelphia, and Washington DC is required.

Strategic Account Manager

Company: SanMar

Location: Remote

Posted Jan 24, 2025

SanMar is seeking a Strategic Account Manager (SAM) to support large and strategic accounts. The SAM will sell SanMar's value proposition, build strong customer relationships, and act as a customer advocate. They will work closely with Territory Managers, understand strategic goals, and negotiate pricing and product programs. The ideal candidate will have a Bachelor's Degree, 4-6 years of related sales experience, and excellent leadership, planning, and communication skills. SanMar offers a competitive compensation package, including a discretionary bonus, paid time off, and comprehensive benefits. The role involves travel, working on a computer for extended periods, and lifting up to 50 pounds. SanMar values diversity and inclusion, and is an Equal Opportunity Employer.

Demand Generation, Marketing Manager

Company: ServiceNow

Location: Dublin, Ireland / Remote

Posted Jan 24, 2025

Associate Medical Director/Med Dir - Oncology/Hematology - Remote U.S

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

This job involves providing medical oversight of clinical trials, ensuring adherence to company SOPs, client directives, good clinical practice, and regulatory requirements. The role includes attending and presenting at investigator and sponsor meetings, providing medical consultation, and supporting business development activities. Key responsibilities also encompass medical review and analysis of serious adverse events, marketed products ICSR, and periodic safety reports. The role requires an MD or equivalent, with clinical experience or suitable industry experience. Excellent interpersonal, influencing, and team-building skills are necessary, along with understanding of guidelines (FDA, ICH, EMA, and GCP), and proficiency in biostatistics, data management, and clinical operations procedures. The position involves working in an office environment with occasional travel, and requires strong communication skills, decision-making abilities, and proficiency in computer productivity applications.

GCP Auditor

Company: RQM+

Location: Remote

Posted Jan 24, 2025

RQM+ is seeking a seasoned Medical Device lead auditor with over 10 years of experience in the Clinical Research industry, specifically in Medical Devices. The candidate must be proficient in Good Clinical Practice, including 21 CFR, ISO14155, ICH GCP, and have expertise in FDA BIMO Audit expectations and ISO20916, EU IVDR. The role involves project management, audit planning, execution, and report issuance. The candidate will also identify opportunities for RQM+ to provide additional support, mentor junior auditors, and maintain training in new regulations. This is a client-facing role requiring strong communication skills, integrity, and the ability to handle challenging situations with diplomacy. RQM+ values its employees, offering a competitive compensation package and a focus on work-life balance.

Underwriting Support Manager

Company: Liberty Mutual Insurance

Location: Seattle, WA / Remote

Posted Jan 24, 2025

Liberty Mutual is seeking a manager for Surety National Accounts and Subcontract Default Insurance (SDI) Underwriting Support. The role involves managing a team of Underwriting Assistants and Bond Support Specialists, handling policy issuance, bond registration, and contract/commercial bond requests. The manager will also develop and monitor operating and quality standards, ensure compliance with regulatory requirements, and drive consistency throughout the organization. The candidate should have a Bachelor's degree, 5+ years of management experience, and strong communication skills. Liberty Mutual offers a competitive salary range, opportunities for growth, and a supportive work environment.

Senior Toxicologist

Company: RQM+

Location: Remote

Posted Jan 24, 2025

RQM+ is a leading MedTech service provider with a global team of regulatory and quality experts. They offer comprehensive services including clinical trials, lab services, and reimbursement services, supporting market access for medical devices, digital therapeutics, and diagnostics. The company has deep expertise in all clinical specialties and works with top medical device manufacturers. The Toxicologist position involves technical support for toxicological risk assessment, biological evaluation, and regulatory compliance. Requirements include a degree in Toxicology, technical writing experience, and knowledge of US FDA and European regulations. RQM+ values its employees, offering a rewarding work environment with a focus on work-life balance.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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