Excellent Customer Experience Jobs in Remote

474,649 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Mainframe Systems Administration (Zos/CICS)

Company: Kyndryl

Location: Mumbai, India / Remote

Posted Jan 24, 2025

Kyndryl, a global technology services company, is seeking a System Administrator with extensive experience in zOS System Administration. The role involves managing systems data, providing day-to-day solutions, and ensuring security compliance. The position offers opportunities for career growth, working with diverse teams, and gaining valuable skills. Kyndryl values diversity and inclusivity, providing a supportive environment for employees to bring their whole selves to work.

Principal Product Manager | Security

Company: ServiceNow

Location: Orlando, FL / Remote

Posted Jan 24, 2025

Senior Engineering Manager (Institutional, Staking)

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Coinbase is seeking a Senior Engineering Manager to lead a team in building the future global financial system through blockchain technology. The role involves managing engineering teams, coaching direct reports, collaborating with various teams to translate vision into a roadmap, and breaking down complex projects. The ideal candidate should have at least 10 years of software engineering experience, 5 years of engineering management experience, and 2 years managing managers. They should be execution-focused, able to navigate ambiguity, and passionate about building an open financial system. The role offers a competitive salary range of $253,895—$298,700 USD.

Director, Kyndryl Consult Partner Cloud (m/f/x)

Company: Kyndryl

Location: Hattersheim am Main, Germany / Remote

Posted Jan 24, 2025

Demo Platform Engineer

Company: Twilio

Location: Remote

Posted Jan 24, 2025

Twilio is seeking a Demo Platform Engineer to consolidate the demo platform across Comms and Segment for the first time. The role involves creating, maintaining, and designing the full stack demo environment, including frontend and backend code bases. The engineer will partner with Enterprise Architects and report to the Senior Manager of Demo Platform Engineering. Key responsibilities include building comprehensive use case demos, ensuring technical accuracy and reliability of demo environments, and staying updated with product enhancements. Required qualifications include 3+ years of software development experience, strong understanding of RESTful APIs, web frameworks, and SaaS platforms, and proficiency in JavaScript, Node, and React.

Care Manager

Company: Healthfirst

Location: Remote

Posted Jan 24, 2025

Senior Product Manager - App Platform & Hero

Company: Gladly

Location: Remote

Posted Jan 24, 2025

Gladly, a customer-centered, AI-powered customer support platform, is seeking a Sr. Product Manager for its App Platform team. The role involves creating a vision and strategy for product areas, understanding market and customer needs, and collaborating with various teams. The ideal candidate should have 5+ years of product management experience, preferably in B2B SaaS, and strong communication skills. They should be able to grasp technical details, understand design, and deliver intuitive solutions. Gladly offers competitive salaries, stock options, comprehensive benefits, and a fully remote work environment.

Technical Training Specalist

Company: GE Aerospace

Location: Wroclaw, Poland / Remote

Posted Jan 24, 2025

The job role involves training fresh recruits to service LEAP engines for a major MRO in West Poland. The successful candidate will teach fundamental skills, develop trainees' abilities, and work with the training team to improve the process. The position offers a stable job, competitive salary, personal development opportunities, and co-financing for commuting expenses.

Territory Account Manager II

Company: Waters

Location: Cincinnati, OH / Remote

Posted Jan 24, 2025

Waters Corporation is looking for a dynamic Account Manager to drive sales of their full range of products and services, including Ultra Performance Liquid Chromatography Systems, Mass Spectrometers, software, consumables, and services. The ideal candidate should be self-motivated, capable of developing a territorial business plan, and have a strong understanding of customer needs. Responsibilities include meeting sales targets, maintaining customer satisfaction, developing new prospects, and building technical competency on Waters solutions. Qualifications include a degree in a scientific field, 3+ years of chromatography experience, and strong communication and organizational skills. Waters Corporation, a global leader in specialty measurement, offers a dynamic environment with a focus on diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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