Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Compliance, Outage & Partnering Manager

Company: GE Vernova

Location: Seoul, South Korea / Remote

Posted Jan 24, 2025

The role involves managing site compliance with legal requirements, including government reporting, licensing, and permit management. The individual will serve as a registered Site Representative for Planned Outages and Site Events, requiring a Professional Engineer license. They will collaborate with Sourcing for third-party subcontracting, support Customer Project Managers, and act as a point of contact for customers. The role also includes leading functional teams, staying informed of industry trends, and assisting in sales campaigns. The candidate should have relevant engineering licenses and demonstrate strong communication, problem-solving, and leadership skills.

EMEA PreSales Upmarket Director

Company: HubSpot

Location: Remote

Posted Jan 24, 2025

HubSpot is seeking an EMEA PreSales Upmarket Director to join their dynamic team. The role involves leading a team of managers, providing strategic leadership, and driving growth in the upmarket segment. The ideal candidate should have proven experience in a senior leadership role within PreSales, a deep understanding of Upmarket and/or SB segments, and a track record of driving growth. They should also possess strong communication, coaching, and mentoring skills, and an analytical mindset with a track record of data-driven decision making.

ICF Medical Writing Program Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Program Manager for a position based in Bulgaria or Serbia. The role involves leading patient-centric medical writing programs, managing complex projects, engaging with clients, and ensuring high-quality document delivery. Key responsibilities include developing project plans, managing client relationships, collaborating with cross-functional teams, and mentoring junior staff. Successful candidates will possess advanced project management skills, excellent communication abilities, and in-depth knowledge of regulatory and document development guidelines. The company offers a competitive salary, extensive benefits, and a flexible working culture, emphasizing work-life balance and a collaborative environment.

Senior Solution Sales Executive - Source to Pay/S2P

Company: ServiceNow

Location: Staines, United Kingdom / Remote

Posted Jan 24, 2025

Senior Software Engineer I

Company: Braze

Location: Remote

Posted Jan 24, 2025

Braze, a leading customer engagement platform, is seeking a Senior Full Stack Engineer to join their Canvas Logic & Execution team. The role involves designing, developing, and deploying scalable components for the Canvas platform, collaborating with a team of experienced engineers to solve complex technical challenges, and owning projects from design through testing and deployment in an agile environment. Braze offers competitive compensation, flexible paid time off, comprehensive benefit plans, professional development opportunities, and a collaborative, transparent, and fun culture. The company is committed to creating equitable growth and opportunities, and is recognized as a Great Place to Work in multiple countries.

L2 SOC Analyst

Company: Kyndryl

Location: Rome, Italy / Remote

Posted Jan 24, 2025

Kyndryl, a leading technology company, is seeking a Cybersecurity Defense professional. The role involves protecting organizations' infrastructure from cyber threats, utilizing skills in cybersecurity, incident response, security operations, vulnerability management, and threat hunting. The ideal candidate should have 4-5 years of Security Analyst experience, expertise in network, host, and cloud-based security, and a deep understanding of the current cyber threat landscape. Kyndryl offers opportunities for growth, skilling programs, and a diverse, inclusive work environment.

Senior Product Manager

Company: Zillow

Location: Remote

Posted Jan 24, 2025

Zillow is seeking an experienced product manager to join their high-performing, fast-paced team. The role involves identifying customer problems, defining goals, and prioritizing product development. The ideal candidate should have strong analytical skills, technical proficiency, and leadership abilities. They will work remotely and be part of a team that aims to make the home-buying process seamless. The position offers a competitive base salary and equity awards, with a pay range of $145,500.00 - $232,500.00 annually for certain U.S. states. Zillow Group is known for its innovative culture, commitment to Equity and Belonging, and comprehensive benefits.

Business Development Representative - Remote

Company: PerfectServe

Location: Remote

Posted Jan 24, 2025

PerfectServe is a rapidly growing company offering innovative healthcare communication solutions. Their mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages. They are featured on the Inc 5000 list and have seen an 88% growth rate over the past three years. The Business Development Representative role involves building the sales funnel with qualified leads, executing outreach campaigns, and collaborating with key decision-makers. The company offers a remote-first work environment, comprehensive benefits, and opportunities for internal advancement.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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