Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Sustainability Manager, Carbon & Climate Risk

Company: Equinix, Inc

Location: Windsor, U.K. / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is hiring a Sustainability Manager to support its climate ambitions. The role involves decarbonization project management, climate risk data management, and climate change reporting. The ideal candidate will have 5-7 years of experience in corporate sustainability and GHG accounting, strong project management skills, and a deep understanding of sustainability programs specific to energy, environment, and emissions.

QA Analyst (Automation)

Company: J. J. Keller & Associates, Inc.

Location: Houston, TX / Remote

Posted Jan 24, 2025

J. J. Keller is seeking a QA professional for a newly created role in their Managed Services area. The position involves developing and executing quality assurance plans, test strategies, and procedures for software products and services. The role is heavily technology-enabled, with 70% automation, and uses the latest MS tech stack including Microservices, CI/CD, Automated Testing, Cloud Architecture, and Predictive Analytics/AI/ML. The company offers a collaborative environment, remote work options, and a competitive benefits package. Qualifications include 2+ years of software QA experience, API testing experience, and proficiency in MS Office Suite.

Lead Marketing Manager

Company: Rainfall (rainfall.one)

Location: Remote

Posted Jan 24, 2025

The company is seeking a seasoned Marketing Manager with experience in AI, Web3, and cryptocurrency for a part-time contract. The ideal candidate will develop and execute press release strategies, coordinate with stakeholders, and support community building efforts. Key responsibilities include crafting and managing high-quality press releases, coordinating with stakeholders across various regions, and distributing press releases through various channels. The candidate should have 3-7 years of marketing experience, expertise in press release creation and distribution, excellent communication and organizational skills, and availability to collaborate across multiple time zones. This is a remote position with flexible hours.

Technical Account Manager - APAC

Company: FireMon

Location: Remote

Posted Jan 24, 2025

The Technical Account Manager (TAM) role involves advocating for designated customers, managing their technical issues, and ensuring their needs are met across all offerings. The TAM will provide project leadership, hands-on customer support, and communicate status updates. They will also manage relationships with end-users, provide training, and troubleshoot issues. The role requires a strong understanding of network security devices and Linux/UNIX OS. Fluency in English, a Bachelor's degree, and relevant experience are required. Preferred skills include multiple technical certifications, experience with REST APIs, and the ability to travel.

Sr Solution Consultant - Healthcare

Company: ServiceNow

Location: Denver, CO / Remote

Posted Jan 24, 2025

Commercial Sales Manager - Central

Company: Silverfort

Location: Remote

Posted Jan 24, 2025

Silverfort, a cybersecurity startup, seeks a Commercial Sales Manager with 1+ years of experience in selling software to SMBs or cybersecurity software. The role involves creating and pursuing sales opportunities, evangelizing Silverfort's innovative Identity-Based Zero Trust platform, and collaborating with presale, product marketing, and customer success teams. The ideal candidate should be coachable, proactive, and have a proven track record of meeting sales quotas. Experience in selling technical products of startup-stage vendors is an advantage. The candidate should preferably be located in Chicago, Ohio, or Michigan.

Marketing Communications Specialist

Company: Rainfall (rainfall.one)

Location: Remote

Posted Jan 24, 2025

The company is seeking a seasoned Marketing Communications Specialist with experience in AI, Web3, and cryptocurrency for a part-time contract position. The ideal candidate will develop and execute press release strategies, coordinate with stakeholders, and support community building efforts. Key responsibilities include crafting and managing high-quality press releases, coordinating with stakeholders across various regions, distributing press releases through various channels, and supporting community growth and engagement. Requirements include 3-7 years of marketing experience with a focus on AI, Web3, and cryptocurrency, demonstrated expertise in press release creation and distribution, strong communication and organizational skills, and availability to collaborate across multiple time zones. This is a remote position with flexible hours.

Technical Account Manager

Company: FireMon

Location: Remote

Posted Jan 24, 2025

FireMon is seeking a Technical Account Manager (TAM) to manage relationships with end-users, provide project leadership for major FireMon programs, and offer hands-on customer support. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, five or more years of experience in technical project management or account management, and expertise in managing complex network infrastructures. FireMon is committed to providing equal employment opportunities and fostering a creative environment to solve unique and complex security problems for its customers.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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