Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Director, Product Analysis - USDS Infrastructure

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking an Assistant Director or Director, Product Analysis to lead the design and build of major pricing and underwriting programs in Earnix. The role involves driving best practices within Earnix, coordinating with modeling, data, and technology teams, and increasing speed to market with sophisticated models. Responsibilities include leading a team to build pricing programs, creating and maintaining rigorous data models, facilitating design of Rate Order Calculations, and ensuring accuracy of pricing outputs. The ideal candidate should have a Bachelor's degree in a quantitative field, 8+ years of relevant experience, and proven experience in creating rating logic and implementing rating programs in tools like Earnix. Strong understanding of rating algorithm structures and Python language skills are preferred. The company values diversity, equitable and inclusive workplace, and offers comprehensive benefits.

Senior Manager, HRIS & People Operations

Company: Pie Insurance

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Pie Insurance is dedicated to empowering small businesses by making commercial insurance affordable and user-friendly through technology. The company values diversity and entrepreneurship, as reflected in its team and operations. The Senior Manager, People Operations plays a crucial role in leading the People Team, managing HRIS (Workday), and ensuring alignment with business needs and HR technology trends. Responsibilities include system administration, configuration, integration, project management, continuous improvement, training, end-user support, data integrity, compliance, and team management. The ideal candidate should have a Bachelor's Degree, 4-6 years of HRIS or People Operations experience, and proficiency in Workday. Pie Insurance offers competitive compensation, benefits, and a flexible work environment, emphasizing its commitment to equal opportunity and employee well-being.

Principal Strategist, Inspire Value/ Transportation and Logistics

Company: ServiceNow

Location: Philadelphia, PA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Principal Strategist for its Inspire Value team. This role involves revolutionizing the enterprise software customer experience, driving digital transformation, and building trusted advisor relationships with customers, partners, and internal teams. The ideal candidate should have extensive experience in transportation and logistics management, strong knowledge of industry regulations, and proficiency in logistics software. They should also possess strong leadership, analytical, and communication skills, and have experience in digital transformation projects or enterprise software deployments. The role requires up to 40% travel and involves working closely with sales and customer success teams.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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