Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Oversight Directors - Cardio/General Medicine (CVGM Team)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Director, Project Management in their Oversight Team for the EMEA region. The role can be fully remote, office, or hybrid. The candidate should have recent experience in full-service clinical trials, specifically in areas such as Cardiovascular, GI, Nephrology, Rare Disease, Diabetes, Obesity, Dyslipidemia Immunology, Dermatology, Woman's Health, Cell & Gene Therapy, CAR-T, Immunology, RA, Biosimilars, and GI (inclusive of UC/CD). The role involves strategic indication or client-specific portfolio management, providing therapeutic expertise in project delivery execution, and driving overall strategy development for proposals. The ideal candidate should possess comprehensive therapeutic area knowledge, excellent communication skills, leadership abilities, and strong financial acumen.

Senior Director, Business Opertions

Company: Equinix, Inc

Location: Redwood City, CA / Remote

Posted Jan 23, 2025

Principal Technical Consultant - SecOps

Company: ServiceNow

Location: Prague, Czech Republic / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Principal Technical Consultant for Technology Workflows. This role involves guiding clients through the implementation of ServiceNow's SecOps solution, delivering best-practice-based solutions, and driving business outcomes. The ideal candidate will have deep expertise in SecOps management, strong understanding of Security Operations workflows, and proficiency in various ServiceNow technologies. Key responsibilities include project delivery, pre-sales support, and product collaboration. Qualifications include several years of experience in consulting, configuration, and implementation of complex technologies, with a focus on enterprise architecture and technical roadmaps. SecOps expertise, leadership skills, and technical proficiency are essential. ServiceNow is an equal opportunity employer.

Principal Software Development Engineer

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

The Product Communications team at Zillow is a crucial part of the company, responsible for delivering emails and push notifications that help customers discover new homes, receive updates, and understand their home's value. The team has a proven track record, owning and enhancing a communication delivery platform that handles billions of communications monthly. They prioritize innovation, testing new features, and maintaining a positive work environment. The Principal Software Development Engineer role involves leading a high-functioning engineering team, designing systems, and making technology and architecture decisions. The ideal candidate should have extensive experience in designing in-house email/push delivery platforms, advanced knowledge in cloud-native architecture, and a collaborative working style.

Sr Manager, Technical Sales Specialists

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Senior Manager, Product Specialists for a remote role in the US or Canada. The ideal candidate will lead the Americas team of Technical Sales Specialists, driving growth and optimizing sales processes. Key responsibilities include managing all TSS across the AMER region, providing strategic mentorship, and establishing expense budgets. The role requires a strong commercial business background, validated leadership skills, and a deep understanding of GC and/or ICP/MS applications. The salary range for this position based in Massachusetts is $149,325.00-$191,975.00.

Sales Development Representative (SDR) - Marine Division

Company: Storable

Location: Remote

Posted Jan 23, 2025

Storable is seeking a Sales Development Representative for its Marine Division, a remote position. The role involves regular interaction with marina operators, using Salesforce for tracking and working purposes. Key responsibilities include generating outbound calls, managing pipeline, and hitting monthly quotas. The ideal candidate should have at least 1 year of high-volume cold calling experience, proficiency in Salesforce, and strong communication and multitasking skills. Storable offers a competitive salary range of $55,000-$55,000 USD, along with comprehensive benefits including health coverage, 401(k) match, flexible vacation, and more. The company is committed to transparency, inclusivity, and fraud prevention.

Actuary, Personal Auto Countrywide Indications

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking an Actuary for a high visibility role in the US Retail Markets Personal Lines Auto Countrywide Indications team. The role involves creating countrywide loss development projections, enhancing actuarial methods, and leveraging internal and external information for frequency, severity, and premium trend projections. The Actuary will serve as a subject matter expert, collaborating with various groups and mentoring junior analysts. Qualifications include a Bachelor's degree, preferably a Master's, ACAS/FCAS designation, and 5-7 years of relevant experience. Strong communication, interpersonal skills, and advanced computing skills are required. Liberty Mutual fosters a diverse, equitable, and inclusive workplace with comprehensive benefits and learning opportunities.

Project M&E MS Quality Engineer

Company: GE Vernova

Location: Remote

Posted Jan 23, 2025

The job involves developing and maintaining M&E documentation for GE Wind offshore turbines, optimizing M&E scope during execution, and supporting various teams with expertise in component layouts, inspections, and training. The role requires a Bachelor's Degree in Renewable Energy, Electrical Engineering, or Quality Management, or equivalent experience. The position offers a competitive hourly wage, healthcare benefits, retirement benefits, and other perks. It's a remote position with a guaranteed 50 hours per week, eligible for overtime, and a rotation schedule of 6 weeks on, 1 week off.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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