Excellent Customer Experience Jobs in USA

575,896 open positions · Updated daily

Looking for Excellent Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the USA area.

Staff Revenue Accountant

Company: Mapbox

Location: USA

Posted Nov 23, 2024

Mapbox is a leading location platform that provides tools for businesses to create customized experiences. The company is looking for an accountant to assist with revenue accounting and manage accounts receivable processes.

Senior Analytics Engineer

Company: Zepz

Location: USA

Posted Nov 23, 2024

The Analytics Experience team is looking for an Analytics Engineer to empower other Zepz teams to leverage data and solve analytical problems. The ideal candidate will develop, maintain, and optimize data pipelines and analytical solutions to drive business insights and decision-making.

Senior Billing Accountant

Company: Olo

Location: USA

Posted Nov 23, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. They are looking for a Senior Billing Accountant to join their team, with responsibilities including billing operations, process improvement, and compliance. The company offers a range of benefits and is remote-friendly.

Senior Manager - Software Engineering (Scribd Core Team, Full-stack)

Company: Scribd

Location: USA

Posted Nov 23, 2024

Scribd is a technology company focused on written and spoken word, aiming to democratize the exchange of ideas and information. The company is looking for a Senior Engineering Manager to lead a team of engineers and develop high-quality user-centered features.

Customer Support Team Lead

Company: Clipboard Health

Location: USA

Posted Nov 23, 2024

The role of a Customer Support Team Leader involves coaching and training team members, maintaining high standards, and ensuring customer satisfaction. The job requires strong communication skills, problem-solving, and the ability to manage under pressure.

Director of Implementation

Company: Cloudbeds

Location: USA

Posted Nov 23, 2024

The job posting is seeking an operational force of nature to lead the onboarding process, develop strategic programs, and ensure seamless implementations and ecstatic customers. The ideal candidate should have experience in onboarding, SAAS, and team management, with excellent communication and analytical skills.

Forward Deployed Engineer (AI Gameplay Engineer)

Company: Inworld AI

Location: USA

Posted Nov 23, 2024

The job posting is for a Forward Deployed Engineer AI Gameplay Engineer to work on AIdriven video games and interactive experiences. The role requires experience in Unity and Unreal Engine development, technical skills, and ability to work with partners and executives. The job offers a competitive salary range of $150,000 to $240,000 plus bonus, equity, and benefits.

Staff Software Engineer - Financial Crimes Engineering

Company: Stripe

Location: USA

Posted Nov 23, 2024

Stripe is a financial infrastructure platform that aims to increase the GDP of the internet. The company is looking for an engineering leader to drive the technical vision and design for its financial crime controls.

Staff Backend Engineer - Publisher Experience

Company: Reddit

Location: USA

Posted Nov 23, 2024

The job posting is for a Staff Engineer to lead the Reddit Pro team in creating engaging content and growing their presence on Reddit. The team is looking for someone with experience in large-scale distributed systems, software development, and mentoring engineers. The job requires strong organizational skills, excellent communication skills, and an entrepreneurial spirit.

Growth Marketing Associate - Product & Data

Company: Rocket Money

Location: USA

Posted Nov 23, 2024

Rocket Money is looking for a Senior Growth Marketing Manager to manage and improve their marketing technology systems. The role requires 12 years of experience in user acquisition and data-driven marketing, and expertise in mobile app attribution and tracking.

Senior FP&A Manager - GTM

Company: Weights & Biases

Location: USA

Posted Nov 23, 2024

The job posting is for a Sr Manager position at Weights amp Biases, a Series C company with $250M in funding. The role involves financial planning, analysis, and forecasting, as well as team leadership and development. The company is committed to providing competitive salary and benefits packages.

Complaints Program Manager - Regulatory

Company: Stripe

Location: USA

Posted Nov 23, 2024

The job posting is for a program manager to lead the Complaints Operations team at Stripe, a financial infrastructure platform. The team is responsible for governing the Complaints program and driving an effective and efficient regulatory program. The role requires strong project management skills, collaboration, and analytical approach to decision-making.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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