Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Manager, Customer Success

Company: Bold Penguin

Location: Washington DC

Posted Feb 27, 2025

Bold Penguin, a leading digital solution platform for small commercial insurance, is seeking a Manager of Customer Success. The role involves leading a team of Customer Success Managers to provide exceptional customer experiences, fostering long-term relationships, and driving revenue retention. The ideal candidate should have a Bachelor's degree, 3+ years of leadership experience, and 6+ years in the insurance industry. They must possess excellent communication skills, experience in team management, and a deep understanding of the insurance landscape. The role requires proactive support, strategy implementation, cross-functional collaboration, and regular reporting to the Director of Customer Success. The company offers competitive compensation, progressive benefits, and a results-focused culture.

Package Consultant-SAP SCM MM

Company: IBM

Location: US Washington

Posted Feb 27, 2025

As an IBM Associate Business Consultant, you will have the opportunity to tackle complex business problems, capitalize on market opportunities, and understand leading technologies. Your role involves learning consulting skills, translating client needs into business requirements, and working in an agile collaborative environment. You will be responsible for designing, developing, and integrating complex application components using various tools. The role requires a high level of resilience, strong analytical skills, and excellent interpersonal skills. IBM offers positions in Washington DC Metro Area, Hampton VA, and candidates must be willing to travel up to 100% and obtain a Federal security clearance.

2025 Sensor Modeling and Simulation Analysis Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Mar 01, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, providing technical expertise and innovative solutions across satellite launch, ground, and cyber systems for defense, civil, and commercial customers. They are currently hiring a Sensor Modeling and Simulation Analysis Engineer for the Sensor Modeling and Simulation Department within the Mission Payloads Division. The role involves applying SMSD and COTS analysis tools for remote sensing system development, advising internal customers on performance, and delivering results through documentation and presentations. The ideal candidate will have a Masters or PhD degree in a related discipline, strong scientific programming skills, and the ability to obtain a security clearance. The Aerospace Corporation offers comprehensive benefits, including health care, paid time off, a 401k plan, and professional growth opportunities.

Managing Director: Federal Sales- IRS/Treasury

Company: IBM

Location: US Washington

Posted Feb 27, 2025

The role of a Technology Sales Managing Director at IBM involves leading a team of multiskilled professionals to craft and execute account strategies, helping clients navigate complex technology architecture decisions, and driving revenue growth. The position requires executive presence, technology expertise, and deep market knowledge. The individual will work with multiple teams and leaders across Sales, Consulting, and third-party seller Partners to develop and execute strategies that consistently deliver revenue growth. IBM offers excellent onboarding training and ongoing development opportunities. The sales environment is fast-paced and supportive, with a focus on teamwork and client relationships. The role involves technical and industry expertise, account planning, stakeholder management, sales strategy execution, and client engineering engagements.

Manager, Project Manager

Company: Capital One

Location: Washington DC

Posted Mar 01, 2025

Capital One, a Fortune 500 company and one of the nation's top 10 banks, is seeking a Manager Project Manager. The role involves leading critical and strategic projects, focusing on skills assessments, development initiatives, and engagement efforts. The successful candidate will work with talented individuals, drive project delivery, and improve business processes. Basic qualifications include a Bachelor's Degree or military experience, at least 6 years of Project Management experience, and at least 2 years of Jira experience. Preferred qualifications include a Masters or MBA degree, 7+ years of Project Management experience, 2+ years of People Management experience, and PMP, Lean Agile, or Six Sigma certification.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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