Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

T2 Systems Engineer

Company: BryceTech

Location: Washington DC

Posted Feb 02, 2025

BryceTech is seeking a mid to senior level systems engineer with extensive experience in satellite systems, including knowledge of RFLink16S band, SV payloads, and SATCOM. The ideal candidate should have a strong technical background, understanding of the entire satellite acquisition process, and experience in a fast-paced dynamic environment. The role involves providing technical advice, contributing to system designs, and overseeing integration and test of satellites into the ground system network. The company offers competitive benefits and requires a TS Security Clearance.

Compliance Testing Senior Manager

Company: Capital One

Location: Washington DC

Posted Feb 02, 2025

Capital One is seeking a Compliance Testing Senior Manager to lead a team of professionals in ensuring Capital One processes and transactions comply with regulatory requirements. The role involves leading a multitiered Compliance Testing Team, developing and executing the Compliance Testing Calendar, and driving strategic transformation through technology solutions. The ideal candidate should have exceptional leadership skills, deep expertise in compliance and business processes, and a proven track record of driving strategic results. Basic qualifications include a Bachelor's Degree or military experience, at least 5 years of experience in Compliance Testing, Risk Management, Compliance Monitoring, or Audit, at least 5 years of people management experience, and at least 1 year of cloud data structure, data analytics, and Artificial Intelligence experience. Preferred qualifications include a Masters degree or Juris Doctorate degree, extensive knowledge or experience with consumer regulations, superb verbal and written communication skills, and compliance related certifications. The role is based in McLean, VA or Richmond, VA with a salary range of $170,800 - $194,900 or $155,300 - $177,200 respectively. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.

Manager, Product Management - Mainstreet Customer Management

Company: Capital One

Location: Washington DC

Posted Feb 02, 2025

Capital One's Mainstreet Customer Management (MSCM) team is seeking a Product Manager to lead ML-driven marketing initiatives and expand them across Card. The role involves driving enhancements in ML experimentation, data, and messaging platforms, collaborating with marketers and BAs, and leveraging tech team tools. The ideal candidate should be human-centered, business-focused, technology-driven, and transformational, with a passion for customer-focused solutions. Basic qualifications include a bachelor's degree and 3+ years of product management experience. Preferred qualifications include a degree in Computer Science or Engineering, an MBA, and Agile product management experience. The role offers competitive compensation and benefits, with a salary range of $158,400 - $180,800 for the McLean, VA location.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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