Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Senior Software Engineer, Full Stack

Company: Capital One

Location: Washington DC

Posted Jan 27, 2025

Capital One is seeking a Full Stack Software Engineer with at least 3 years of experience. The role involves collaborating with Agile teams, designing and implementing technical solutions, and utilizing various programming languages and technologies. The company offers a competitive salary, comprehensive benefits, and a drug-free workplace. They are committed to diversity and inclusion, and will consider qualified applicants with a criminal history.

Business Development Representative

Company: BluShark Digital

Location: Washington DC

Posted Jan 27, 2025

BluShark Digital, a leading digital marketing agency based in Washington DC, is seeking a motivated Business Development Representative. The role involves driving new business within the legal, home, and medical industries by identifying potential clients, developing relationships, and educating them on BluShark's digital marketing strategies. The ideal candidate should have proven sales experience, a consultative sales approach, strong communication skills, and a self-motivated entrepreneurial mindset. BluShark Digital offers a competitive salary, comprehensive benefits, and a dynamic work environment. The company is committed to a respectful work environment and equal employment opportunities.

Lead Financial Engineer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 27, 2025

Fannie Mae is seeking a Lead Financial Engineer to join their team. The role involves working with a team to assess and monitor credit risk on Fannie Mae's $500 billion multifamily securitization book of business. The engineer will learn and execute proprietary in-house forecasting and pricing models, analyze loan-level results, and quantitatively analyze multifamily loan terms, products, and securitizations. The ideal candidate will have a minimum of 4 years of experience, preferably with an MBA or a Master's/PhD in a relevant field, and experience developing and running financial models or analyzing large datasets. Familiarity with GSE multifamily lending business underwriting requirements and GSE multifamily securitizations structured transactions is also desired. The role offers the flexibility to make each day your own while working alongside a supportive team.

Administrative Project Manager

Company: ERG

Location: Washington DC

Posted Jan 27, 2025

ERG is a research and consulting firm that offers multidisciplinary teams with nationally recognized skills in various fields. They are currently seeking a highly motivated Administrative Project Manager to oversee and support proposals and projects related to hazardous and solid waste management, climate change, emergency management, and environmental justice. The role involves managing proposals, project schedules, budgets, and communications, ensuring compliance with contract requirements. The ideal candidate should have a Bachelor's degree in Project Management, Business Administration, Environmental Science, or a related field, along with 5+ years of project management and administrative experience. ERG provides competitive salaries and excellent benefits, including health and dental insurance, life insurance, long-term disability, educational benefits, FSAs, a generous 401k plan, profit sharing, an EAP, 1120 paid vacation days per year, 10 paid holidays per year, and 56 hours or more of sick leave based on the state of work. ERG is an equal opportunity employer committed to diversity and inclusion.

Tax Manager

Company: Sol Systems

Location: Washington DC

Posted Jan 27, 2025

Sol Systems, a leading solar energy firm based in Washington DC, is seeking a Tax Manager. The role involves managing tax responsibilities, providing tax guidance, planning, and strategy, and managing relationships with external tax advisors. Key responsibilities include coordinating tax returns, conducting research, ensuring compliance with federal and multistate tax activities, and identifying tax savings opportunities. The ideal candidate should have a Bachelors degree in accounting or finance, a Masters degree in Taxation preferred, CPA certification, and 7+ years of related experience. Proficiency in Microsoft Office Suite and advanced Excel skills are required. The role is full-time, based in the Washington DC office, with competitive compensation and benefits.

Data Scientist (Top Secret)

Company: Spry Methods, Inc.

Location: Washington DC

Posted Jan 27, 2025

Spry is looking for a highly skilled Data Scientist with a Top Secret clearance. The ideal candidate should have extensive experience in designing and building complex data models, and be familiar with machine learning and AI. The role involves designing data models, developing machine learning algorithms, analyzing large datasets, collaborating with cross-functional teams, creating documentation, staying updated with advancements in data science, developing data visualizations, ensuring data quality, and identifying data-related issues.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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