Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Maintenance Manager

Company: Bozzuto

Location: Washington, DC

Posted Jan 23, 2025

PeopleSoft Engineer - MUST Be US Citizen for FedGov Clearance!

Company: EDC Consulting

Location: Washington DC

Posted Jan 23, 2025

EDC Consulting, founded in 2005, is a small business provider of enterprise solutions and strategic business support to the Federal Government. With over 150 client engagements, they have extensive experience in designing, developing, implementing, and maintaining complex business systems and software solutions for various clients. EDC is an Oracle Platinum Partner, SAP Partner, and Premier Business Partner of the IBM Corporation. They offer a rich corporate culture with driven leadership in a dynamic environment. The company is currently hiring a ServiceNow Architect for a remote position on the East Coast. The role involves architecting and designing ServiceNow HRSD solutions, leading implementations, engaging with client stakeholders, and creating roadmaps for technical offering growth and innovation. The ideal candidate should have a minimum of 8 years of experience with ServiceNow products, HR technologies, Agile development methodology, and FedGov requirements. A BSBA in Business or Related Fields is required, with a Master's preferred. Active ServiceNow HRSD Certification and US Citizenship are also required for clearance.

Revenue Accountant ASC 606

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Sr. Multifamily Marketing Strategist (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a Sr. Multifamily Marketing Strategist (Flexible Hybrid) with 3-5 years of experience in multifamily loan products, B2B financial services, or mortgage industry. The role involves project management, audience expertise, business insight, effective communication, strategy development, and cross-functional collaboration. The successful candidate will contribute to planning and implementing marketing policies, objectives, and initiatives, and will have the flexibility to make each day their own. Fannie Mae is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.

White House Editor

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 23, 2025

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 23, 2025

Labcorp is seeking a Phlebotomist for a client office in Washington, DC. The role involves providing exceptional customer service, performing skilled specimen collections, and representing the company. The position offers opportunities for continuous growth within the organization. The work schedule is Monday - Friday, 7:30am - 4pm, with occasional Saturdays. The pay range is $16.00 - $26.00 per hour. Benefits include medical, dental, vision, life insurance, STD/LTD, 401(k), PTO, tuition reimbursement, and an employee stock purchase plan. Job responsibilities include performing blood collections, data entry, billing, and maintaining patient logs. Requirements include a high school diploma, phlebotomy certification, 2 years of experience, strong communication skills, and the ability to work independently or in a team. Labcorp is an Equal Opportunity Employer.

Democracy Editor

Company: The Washington Post

Location: Washington, DC

Posted Jan 23, 2025

The Washington Post is hiring an editor to lead its coverage of American democracy, focusing on challenges to U.S. institutions and public trust. The ideal candidate will have at least 10 years of journalism experience, including 5 years as an editor, and a track record of distinction. They will manage a team of reporters, edit stories to high standards, and collaborate with editors and reporters across the newsroom. The position is based in the Washington newsroom with a salary range of $122,500.00 - $180,100.00.

Central Monitoring Manager

Company: PSI CRO

Location: Washington DC

Posted Jan 23, 2025

PSI, a leading Contract Research Organization, is seeking a Central Monitoring Specialist to lead the implementation of a risk-based monitoring approach. The role involves leading study risk management, centralized monitoring, and presenting analysis results. The ideal candidate should have clinical study lead experience, strong communication skills, and the ability to work independently. PSI offers excellent working conditions, extensive training, growth opportunities, and a competitive salary package.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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