Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Field Service Production Technician

Company: Centric Business Systems, Inc.

Location: Washington DC

Posted Jan 23, 2025

UBEO Business Services, a leading provider of business technology products and services, is hiring a Field Service Production Technician (FSPT). The role involves managing a territory of high-volume production machines, performing repairs and maintenance, and ensuring customer satisfaction. The ideal candidate should have A+ Certification, 2+ years of experience in supporting general line equipment, strong computer literacy, and 5+ years of industry experience. UBEO offers a competitive compensation package and excellent benefits.

Patient Care Technician

Company: DaVita

Location: Washington, DC

Posted Jan 23, 2025

DaVita is recruiting a Patient Care Technician for an outpatient dialysis center. The role involves direct patient care, technician duties, and building relationships with patients. No dialysis experience is required, and DaVita offers comprehensive benefits, training, and career advancement opportunities. The position requires flexibility, comfort with blood and needles, and physical stamina for long hours.

Virtual Event Planner (Part-time)

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

The job posting is for a Virtual Event Planner position in Washington, DC. The ideal candidate should be a motivated, experienced self-starter with strong administrative skills and at least 5 years of event-planning experience, preferably in a virtual environment. Key responsibilities include assisting in virtual event planning, tracking attendees and details in Excel, organizing administrative duties, providing professional communication to vendors, scheduling meetings, and maintaining multiple projects in a busy environment.

Project Manager - REMOTE (Mgr Project Management 2) - 4295

Company: Alion Science and Technology

Location: Washington, DC

Posted Jan 23, 2025

HII-TSD is recruiting a Project Manager to oversee the migration of local active directory environments to a National Active Directory environment for the U.S. Courts. The role involves collaborating with various technology providers, application development teams, and stakeholders. Key responsibilities include applying project management principles, developing project management tools, enhancing team collaboration, and leading working groups. The ideal candidate should have 6 years of relevant experience with a Bachelor's degree, or 4 years with a Master's degree. PMP certification and experience with Microsoft Project Online, JIRA, and both traditional and agile methodologies are preferred.

Sr. Financial Engineer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 23, 2025

Fannie Mae is a company dedicated to making homeownership possible for millions. They offer a flexible work environment and opportunities for career growth. The Senior Associate position in SingleFamily and Multifamily Capital Markets Oversight involves overseeing transactions, managing risks, and developing risk metrics. The ideal candidate should have 2+ years of experience in financial markets, market risk analytics, or related fields, and possess strong quantitative and communication skills.

Finance - Reporting - Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 23, 2025

Fannie Mae is seeking a Finance Reporting Advisor with 6 years of experience in public accounting or financial reporting at a publicly traded company. The role involves advising on report design, data verification, and compliance with US GAAP and SEC requirements. The successful candidate will mentor associates, oversee information gathering, draft financial language, present complex material, communicate with external auditors, and research new accounting standards. A bachelor's or master's degree in Accounting or Finance, leadership skills, and proficiency in Excel and accounting software are desired. Fannie Mae offers a competitive salary, incentive program, and comprehensive benefits package.

Senior Accountant - Financial Statement Prep

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A prestigious association is hiring a Senior Revenue Accountant with extensive Financial Statement Prep experience. The role involves preparing financial statements, collecting data for surveys, and forging relationships with operation groups. Core competencies include extensive technical knowledge of accounting principles, excellent communication skills, and advanced MS Excel and accounting software proficiency. Minimum requirements include a Bachelor's degree in Accounting, 4+ years of accounting experience, and strong project management skills.

Style Advisor

Company: Knot Standard

Location: Washington, DC

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

Related Pages