Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Head of Intellectual Property Operations - USDS

Company: TikTok

Location: Washington, DC

Posted Jan 21, 2025

TikTok, a leading platform for short-form mobile videos, emphasizes its commitment to U.S. data security through its subsidiary, U.S. Data Security (USDS). USDS focuses on data protection, content assurance, and user safety. The Intellectual Property Operations team within USDS manages IP-related matters, ensuring compliance with U.S. and global regulations. The Head of IP Operations will lead this team, handling trademark, copyright, and impersonation requests, while fostering a high-performing environment and operational excellence.

Store Manager II (Navy Yard)

Company: TD Bank

Location: Washington, DC

Posted Jan 21, 2025

Sr. BISO - Cloud

Company: Merrill

Location: Washington, DC

Posted Jan 21, 2025

Finance Operational Risk - Risk Management - Lead Associate (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 21, 2025

Fannie Mae is seeking a Finance Operational Risk - Risk Management - Lead Associate. The role involves providing expert advice on assessing and identifying potential risks, overseeing operational effectiveness, and ensuring compliance with laws and regulations. The successful candidate will act as a knowledge source, coach junior staff, and manage projects. They will also partner with Finance Business Partners on issue management and conduct RCSA/Risk Assessment Execution for Finance processes. Minimum requirements include 4 years of related experience in accounting, audit, risk assessment, risk management, or internal control, strong communication skills, and project management abilities. A Bachelor's degree in business administration, accounting, finance, information systems, or computer science is preferred. Fannie Mae offers a competitive salary and comprehensive benefits package.

Consultative Liaison Psychiatry in Seattle

Company: RM Medical Search

Location: Seattle, Washington

Posted Jan 21, 2025

An award-winning hospital in Seattle, Washington is seeking two Consultative/Liaison Psychiatrists - one as staff and one as Section Head. The Section Head position requires fellowship training and board certification in Psychiatric Consultative-Liaison or Psychiatric Psychosomatic Medicine with Added Qualifications ABPN. Both roles involve collaborating with various health professionals in a team-based environment. The hospital offers competitive compensation, comprehensive benefits, and no state income tax. Seattle provides a blend of urban amenities and outdoor activities.

Senior Director, Head of Policy and Regulatory Communications

Company: General Motors

Location: Washington, DC

Posted Jan 21, 2025

General Motors is seeking a strategic communications professional to lead Policy & Regulatory Communications. The role involves crafting narratives to support GM's public policy goals, serving as a spokesperson, and managing a team. The ideal candidate should have 10+ years of comms experience, including policy communications, strong media relations, and people management skills. They should be politically astute, have excellent judgment, and preferably have industry experience. The role is based in the DC office, with a requirement to report there three times a week.

Nurse Practitioner - HouseCalls DC - Washington DC

Company: UnitedHealth Group

Location: Washington, DC

Posted Jan 21, 2025

Optum is hiring a Nurse Practitioner for its HouseCalls team in Washington, DC. The role involves conducting in-home assessments, performing evidence-based practice screenings, and educating members on health topics. The position offers flexible scheduling, no on-call duties, and a chance to improve patient lives. The salary range is $89,800 to $176,700 annually. Optum promotes a drug-free workplace and offers comprehensive benefits.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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