Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Project Management Planning Consultant, CFPMO

Company: MassMutual

Location: Washington DC

Posted Dec 23, 2024

The Corporate Functions Program Management Office (CFPMO) is seeking an experienced project management professional to support the standup of the new organization and serve as the Project Management Planning Consultant. The role involves developing and overseeing project governance, collaborating with leadership and project teams, leading the development of frameworks and methodologies, and serving as a subject matter expert on project management methodologies.

RN Home Health Visiting Nurse 40 Hours a Week Redmond

Company: Kaiser Permanente

Location: Redmond, Washington

Posted Dec 23, 2024

The job posting is for a Home Health Visiting Nurse based in Redmond. The role involves providing comprehensive skilled nursing care and services to patients in their homes. The nurse will work on an interdisciplinary team, responsible for assessment, development of care plans, education, and consultation related to pain and symptom management. Essential responsibilities include communicating with the patient and their family, recording data in the electronic medical record, adhering to infection control and safety standards, and performing skilled procedures. The nurse will also identify educational needs, instruct patients, and participate in quality care and cost-saving measures. Home health experience is preferred, and the role requires a Registered Nurse License (Washington) and a valid driver's license. Basic laptop skills and customer service skills are also necessary.

Sr. Application Architect

Company: Spry Methods, Inc.

Location: Washington DC

Posted Dec 23, 2024

Spry Methods is seeking a Sr Application Architect to join their team in Chantilly VA. The position involves meeting with customers to understand requirements, developing Functional Design Specs, System Configuration, and Application Testing. The minimum requirements include SAP ERP, S4HANA, and functional experience in Materials Management, Procurement, Material Master, Warehouse Management, Extended Warehouse Management, Plant Maintenance, and Travel Management. Funds Management. Ideally, the candidate should also have experience with S4 HANA Migration.

Laboratory Assistant Travel Group

Company: Kaiser Permanente

Location: Silverdale, Washington

Posted Dec 23, 2024

The job involves performing various phases of laboratory testing procedures, including pre-analytic, analytic, and post-analytic phases. The role requires specimen processing, computer data entry, and customer service. Essential responsibilities include processing specimens for A, B, or C level complexity testing, participating in quality assurance procedures, and performing instrument maintenance. The position also involves test accessioning, information lookup, and result transcribing. Additional duties may include phlebotomy, C level testing, and performing EKGs. Basic qualifications include a high school diploma or GED, and a Medical Assistant Certificate or Phlebotomist Certificate within 6 months of hire. Basic Life Support certification is required within 3 months of hire. Preferred qualifications include recent completion of a phlebotomy program or recent phlebotomy and clinical laboratory experience.

Sr. ABAP Developer

Company: Spry Methods, Inc.

Location: Washington DC

Posted Dec 23, 2024

Spry Methods is seeking an Sr ABAP Developer to join their team in Chantilly VA. The position involves creating ABAP programs to meet customer requirements and perform custom code remediation in support of S4HANA upgrade. The minimum requirements include SAP ERP, SAP Advanced Business Application Programming ABAP, SAP Development, Full Life Cycle Development, and SAP Application Development. Ideally, the candidate should also have experience with S4 HANA Migration, S4 HANA SAP FIORI User Experience, and SAP S4HANA.

MRI Technologist - Tacoma/Float - Part-Time

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Dec 22, 2024

The text describes a job posting for a radiologic technologist, highlighting the importance of providing quality patient imaging, ensuring patient safety, and maintaining professional behavior. The job requires experience in cross-sectional anatomy, communication skills, and knowledge of radiation safety. The company offers competitive wages, a $5,000 sign-on bonus, and opportunities for growth.

Resource Management Director, CFPMO Enablement Team

Company: MassMutual

Location: Washington DC

Posted Dec 23, 2024

The text describes a job opportunity for a Resource Management Director in the Corporate Functions Program Management Office (CFPMO) at MassMutual. The role involves managing a flexible resource pool, overseeing resource planning, identifying development opportunities, collaborating with procurement, and defining clear metrics for resource management. The ideal candidate should have 8+ years of project management experience, 3+ years in a leadership position, and an understanding of resource management and project management software. The company offers regular meetings, focused one-on-one meetings with the manager, access to mentorship opportunities, and learning content.

Supplier Manager

Company: Arrow Electronics, Inc.

Location: Washington DC

Posted Dec 23, 2024

The text describes a job description for a Supplier Program Manager at Arrow Electronics. The role involves building relationships with key decision makers at assigned suppliers, acting as a liaison between field selling groups and Corporate, and providing guidance to the field on large opportunities. The ideal candidate should have a minimum of 8 years of related experience and a 4-year degree or an advanced degree. The role requires in-depth knowledge and experience, problem-solving skills, and the ability to work independently. The company offers competitive financial compensation, a solid benefits package, and growth opportunities.

Emergency Medicine Facility Medical Director in Richland, WA

Company: TeamHealth

Location: 888 Swift BlvdRichland, Washington 99352

Posted Dec 23, 2024

TeamHealth is offering a full-time leadership opportunity for an emergency medicine physician at Kadlec Regional Medical Center in Richland, Washington. The role involves clinical and administrative leadership, with responsibilities including patient evaluation, relationship building, impacting clinical strategies, and participating in key meetings. Candidates must have 3-10 years of leadership experience and be ABEM/ABOEM certified. Benefits include competitive compensation, director stipend, performance bonuses, and access to professional development resources.

Fraud Domain Expert

Company: Socure

Location: Washington DC

Posted Dec 23, 2024

Socure is a world leader in digital identity verification and fraud prevention, offering innovative solutions to meet customer needs and regulatory demands. The company is seeking a Domain Expert to serve as a subject matter expert in specific domain areas and verticals, providing thought leadership, client consultation, sales and pre-sales support, product and solution development, and goto-market strategy and execution.

Family Medicine Nurse Practitioner (Swedish Medical Group)

Company: Swedish Health Services

Location: Seattle, Washington

Posted Dec 22, 2024

Swedish Medical Group is seeking a Family Medicine Nurse Practitioner to join their team in Seattle, Washington. The role involves direct patient care and In Basket support for clinicians at the site. The position offers a competitive salary range of $138,000 to $188,319 per year, as well as CME benefits and a collegial, team-oriented environment.

Emergency Medicine Advanced Practice Clinician in Van Wert, OH

Company: TeamHealth

Location: 1250 S Washington StVan Wert, Ohio 45891

Posted Dec 23, 2024

This job posting highlights a positive opportunity for a nurse practitioner or physician assistant in emergency medicine at OhioHealth Van Wert Health. The position offers competitive pay, benefits including health insurance and paid time off, and a supportive work environment with a focus on patient care.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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