Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Director Partnership & Alliances-Global Partner Accounts

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 19, 2024

Thomson Reuters is establishing a Global Partnerships & Alliances Team to strengthen collaboration with strategic partners. The new Director, Partnerships & Alliances - Global Partner Accounts role will lead large global partner accounts, focusing on strategic growth, governance, and innovation. The role involves defining OKRs, developing global account strategies, identifying growth opportunities, and collaborating with marketing teams.

Intelligence Operations Advisor

Company: Amentum

Location: Washington DC

Posted Dec 18, 2024

Amentum is seeking Intelligence Operations Advisors to support their Client in the Northern Virginia area. The position requires a Bachelor's degree and at least 12 years of relevant professional experience. Familiarity with cable writing, classified databases, and targeting tools is required. Strong briefing and writing skills, as well as the ability to work well with teams or individually, are also necessary. A high level of US Government clearance is required at the time of application. Desired qualifications include customer operations certification, overseas experience, and experience in Intelligence Operations Analysis, Support to Field Operations, and identifying targeting leads through the exploitation of all-source databases.

Senior Intelligence Mission Analyst

Company: Redhorse

Location: Washington DC

Posted Dec 18, 2024

Redhorse Corporation is seeking a highly experienced Senior Intelligence Mission Analyst to join their team. The role involves supporting senior-level Department of Defense decision-making by conducting data-driven studies and assessments. The analytical expertise required will help evaluate the performance and effectiveness of critical intelligence capabilities. The work location is at the Pentagon in Arlington, VA.

Technical Production Manager, CNN

Company: Warner Bros. Discovery

Location: Washington DC

Posted Dec 18, 2024

Warner Bros Discovery is a company that focuses on creating and producing content for various platforms, with a strong emphasis on news and information. They are looking for a Technical Production Manager to work in live TV production, with experience in television news production and a strong command of news programming. The company values diversity and inclusion, and they have a guiding set of principles that guide their operations.

Nurse Practitioner Family Medicine (Providence Medical Group - Northwest Washington)

Company: Providence

Location: Everett, Washington

Posted Dec 19, 2024

Providence Medical Group in Mill Creek, Washington is seeking an experienced Family Medicine Nurse Practitioner for a full-time outpatient role. The position offers a competitive compensation package between $129,480 and $147,680 per year, comprehensive benefits, and a healthy work-life balance. The clinic in Mill Creek, a scenic Pacific Northwest community, features an on-site pharmacy, social workers, and a care manager. Providence Medical Group, a nationally recognized healthcare organization, is known for its compassionate care and advanced technology.

Director, Employee Relations

Company: Bozzuto

Location: Washington, DC

Posted Dec 19, 2024

Bozzuto, a company dedicated to promoting goodness and building communities, is seeking a Director of Employee Relations. The ideal candidate will serve as a business partner, managing HR initiatives in employee relations, investigations, performance management, and compliance. They will provide strategic counsel, manage internal investigations, and ensure adherence to employment laws. The role requires a bachelor's degree, PHR/SPHR preferred, and 8+ years of experience in employee relations. Strong knowledge of employment laws, excellent interpersonal skills, and proficiency in Microsoft Office and HRIS software are essential. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement. The company is committed to diversity and inclusion.

Senior Discovery Counsel

Company: Apple

Location: Washington, DC

Posted Dec 19, 2024

Apple is seeking a Discovery Counsel with extensive experience in discovery management, litigation, and operational execution. The role involves formulating and driving discovery strategy, working with cross-functional teams, and managing complex litigations and investigations. The ideal candidate should possess strong legal expertise, operational skills, risk management experience, and excellent communication abilities. The position offers a competitive salary range between $199,700 and $299,600, along with comprehensive benefits and opportunities for professional growth.

Senior Principal Software Engineer, R&D

Company: Mastercard

Location: Washington DC

Posted Dec 18, 2024

Mastercard is looking for a talented Sr Principal Software Development Engineer to join the Mastercard Foundry Research and Development team in their Arlington Virginia location. The role involves building exciting and innovative products delivered at scale to global markets, with a focus on designing complex early-stage product concepts, identifying technical risks, and providing technical leadership on projects. The successful candidate will be offered a competitive base salary, benefits, and the opportunity to work on shaping the future of commerce with and for customers.

Senior Systems/Hardware Engineer

Company: Azenta Life Sciences

Location: Washington DC

Posted Dec 17, 2024

The text describes a job posting for a Senior Systems Hardware Engineer at Azenta Life Sciences. The company is a global leader in the life sciences space with a focus on automated bio sample management solutions and genomic services. The role involves leading and contributing to hardware design, including complex electromechanical mechanisms and drive systems, from initial concept to manufacturing and field support. The position is individual contributor level with opportunities for mentoring and growth into a management role.

Passport Support Associate III

Company: CGI

Location: Washington, DC

Posted Dec 19, 2024

CGI Federal is seeking experienced Support Associates for the Special Issuance Agency. The role involves operating equipment, preparing and mailing passport documents, and interfacing with applicants. Required qualifications include a Bachelor's Degree, general office experience, proficiency in Microsoft Office, and the ability to maintain accuracy and security awareness. US citizenship and Public Trust clearance are mandatory. CGI offers benefits and a collaborative work environment.

Host-Based Security Systems (HBSS) Engineer and Administrator

Company: Leidos

Location: Washington, DC

Posted Dec 19, 2024

Leidos is seeking a Host-Based Security Systems (HBSS) Engineer and Administration professional for a role at the Washington Navy Yard. The successful candidate will work as part of a team to install, configure, and maintain HBSS systems, as well as evaluate and recommend new technologies. Key responsibilities include managing HBSS software, monitoring for intrusions, providing system requirements development, and conducting advanced technical analyses. The ideal candidate will have active Top Secret clearance with SCI eligibility, 2+ years of HBSS experience, and expertise in HBSS ePO and associated products. Preferred qualifications include DOD 8570 IAT III, RedHat Enterprise Linux experience, and VMware/MS Hypervisor/RedHat VM Manager virtualization experience.

Application Suite Technical Lead

Company: Leidos

Location: Washington DC

Posted Dec 18, 2024

The Leidos National Security Sector is seeking an experienced Application Suite Technical Lead for a critical Intelligence Community customer. The role involves leading a team to design and develop a new comprehensive microservice-based application suite for the customer. The ideal candidate should be proficient in both frontend and backend development and have experience in fostering collaboration between teams. The position requires leadership, a hands-on approach to researching, developing, deploying, and achieving government authority to operate. The role is in anticipation of an upcoming contract award.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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