Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Deputy Senior Acquisition Executive

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text outlines the core values of an agency, which include teamwork, integrity, excellence, and service. It emphasizes the importance of U.S. citizenship, thorough background investigations, and drug tests for potential employees. The position is a Defense Intelligence Senior Level (DISL) role, requiring a Top Secret clearance and mandatory drug testing. The role involves a probationary period and potential worldwide deployment. The agency adheres to merit selection principles and non-discrimination policies. Federal benefits are offered, including a comprehensive package designed to make a federal career rewarding.

Sr. DevOps Manager

Company: Fluence

Location: Washington DC

Posted Dec 06, 2024

The position involves leading global teams in the development, implementation, and maintenance of critical business systems such as Salesforce, NetSuite, Incorta, Workato, and Windchill. The ideal candidate should have a strong foundation in software development, experience in Agile environments, and be familiar with tools like JIRA, Gearset, and GitHub. The role also requires experience in iPaas solutions and a working knowledge of master data management. Fluence offers unlimited PTO, medical dental vision life and pet insurance, generous 401K match, annual bonus incentive, and a focus on energy sustainability and inclusion.

Nurse

Company: Other Agencies and Independent Organizations - Armed Forces Retirement Home

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job position at the Armed Forces Retirement Home (AFRH), Healthcare Services. The role involves providing professional acute and rehabilitation/restorative nursing to geriatric residents with chronic diseases. Key requirements include one year of experience in patient assessment, care plan development, medication administration, and communication with patients, families, and medical staff. Alternatively, a PhD or equivalent doctoral degree from a professional nursing educational program is acceptable. Long-term care experience and interaction with geriatric patients are highly desired. The position requires a current, active, full, and unrestricted nursing license. Benefits include competitive salaries, bonuses, incentive awards, paid holidays, sick leave, vacation time, health insurance, retirement program, and employer-matching contributions.

RN Case Manager Liaison Nurse (Inpatient Discharge Planning) - 0.6 FTE Capitol Hill/Seattle WA 5K Hiring Incentive

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 06, 2024

The role is for a Registered Nurse (RN) Case Manager/Liaison Nurse at Capitol Hill Medical Center in Seattle, offering a $5,000 sign-on bonus. The position involves discharge planning for Kaiser Foundation Health Plan of Washington patients, working in two settings on a rotating schedule, including weekends and holidays. The primary responsibility is to ensure optimal patient health care outcomes and appropriate resource utilization. The RN will collaborate with various teams to establish a care plan, act as a liaison across care continuum, and provide feedback on service quality. Essential responsibilities include assessing patients, developing patient-centered plans, coordinating interventions, and monitoring progress against goals.

Security Specialist

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 06, 2024

The Architect of the Capitol (AOC) is seeking a Security Specialist in the Office of the Chief Security Officer (OCSO). The role involves a variety of security tasks to gain experience in resilience and security programs. The position requires a Top Secret Security clearance and specialized experience. Qualifications include a bachelor's degree and relevant experience, or a master's degree, or equivalent graduate education. Veterans' preference is given. The role is part of a Drug-Free Workplace and E-Verify participant. The Architect of the Capitol is an Equal Opportunity Employer.

INTERDISCIPLINARY

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 06, 2024

This is a Direct Hire Authority solicitation for recruiting qualified candidates to positions in the competitive service. The position is a situational telework role within the Walla Walla District US Army Corps of Engineers, managing local water resources. The role requires a bachelor's degree in engineering, physical science, or mathematics, and specialized experience in 3D modeling, mapping, or surveying. The job involves analyzing GIS data for trends and predictions, and developing models to automate GIS data. The position offers a comprehensive benefits package and may require a one-year trial period.

Public Affairs Specialist (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Federal Railroad Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for a position in the Office of Public Affairs within the Federal Railroad Administration (FRA) in Washington, DC. The role involves writing materials, developing relationships with media and stakeholders, and gathering/interpreting data for public affairs strategies. Qualifications include specialized experience or education. No education requirement for GS-12 and above. The position offers a comprehensive benefits package. Prohibited from holding railroad stock.

Intelligence Analyst - FMV

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 06, 2024

The Full Motion Video FMV Analyst positions at BAE Systems offer hands-on training, advanced skills certification, and potential rapid job promotion. The team supports critical missions, nation-building, and counterterrorism efforts. The role involves learning FMV tradecraft, producing imagery-derived graphic products, and compiling intelligence materials for high-level government personnel.

Facility Operations Specialist (Utility System)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job opening for a Facility Operations Specialist (Utility Systems) at the Capitol Power Plant (CPP) within the Architect of the Capitol (AOC). The role involves operating and maintaining steam and chilled water Utility Distribution Systems and associated equipment. The position requires U.S. citizenship, specialized experience in facility maintenance and operations, particularly in steam and chilled water systems, and a valid D.C. or State motor vehicle operator's license. The role also necessitates a comprehensive understanding of cost estimating, project financial planning, and contracting procedures. Veterans are encouraged to apply, and the agency is an Equal Opportunity Employer. The position offers a competitive benefits package including health insurance, retirement system, paid leave, and more.

Senior Account Executive

Company: Genesys

Location: Washington DC

Posted Dec 06, 2024

Genesys is a company that empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. They offer a cloud-based experience orchestration platform, Genesys Cloud, which enables organizations to accelerate growth by delivering empathetic, personalized experiences at scale. The company values empathy, cultivation of collaboration, and independence, offering great benefits and perks to its employees. The Senior Account Executive role is responsible for driving revenue growth, solving customer needs, and managing sales opportunities. The company offers competitive benefits and compensation, including medical, dental, and vision insurance, paid parental leave, and a 401k matching program.

Fire Protection Engineer

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 06, 2024

The Architect of the Capitol (AOC) is seeking a Fire Protection Engineer for the Superintendent, Library Buildings and Grounds (LBG). The role involves overseeing fire protection systems, planning, design, construction, modification, operation, and maintenance. Candidates must pass a drug test, meet specialized experience requirements, and have a professional engineering degree or equivalent. Veterans and those with disabilities are encouraged to apply. Benefits include health insurance, retirement system, paid leave, and more.

CROP ASSESSMENT SPECIALIST

Company: Department of Agriculture - Foreign Agricultural Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The U.S. Department of Agriculture (USDA) offers leadership in food and agriculture, guided by public policy and scientific research. The USDA's Foreign Agricultural Service (FAS) promotes U.S. agricultural products globally, enhances market access, and provides food aid. The agency seeks U.S. Citizens or Nationals for roles requiring a Secret clearance. Qualifications include specialized experience or education in agronomy, plant science, or related fields, with increasing complexity at higher GS levels. Transcripts are required for education-based qualification. Federal benefits are comprehensive, including health insurance, retirement plans, and paid time off.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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