Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Medicaid Policy Analyst

Company: Other Agencies and Independent Organizations - Medicaid and CHIP Payment and Access Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 05, 2024

MACPAC, a non-partisan legislative branch agency, is recruiting for a Medicaid Payment and Financing Principal Analyst. The role requires expertise in Medicaid and CHIP policy analysis, research project design and execution, and effective communication. A bachelor's degree is required for an analyst position, while a graduate degree in related fields is necessary for senior and principal analyst roles. Salaries range from $80,000 to $160,000 based on experience and job level.

Supervisory Librarian (Head, Hispanic Reading Room)

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 05, 2024

The text describes a supervisory, non-bargaining unit position in the Hispanic Reading Room, Latin American, Caribbean and European Division, General and International Collections Directorate, Researcher and Collections Services. The position description number is 458791, and it's located in Washington, D.C. The salary range reflects locality pay adjustment for the area. The supervisor must lead staff towards meeting the Library's vision, mission, and goals, demonstrating skills like supervising, motivating, and leading a diverse workforce, knowledge of reference practices, and library programs. Applicants must have a graduate degree in library science or equivalent experience. The Library of Congress is an equal opportunity employer, offering comprehensive benefits and a one-year probationary period for new appointees.

Family Advocacy Program Clinical Supervisor

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Dec 05, 2024

This position is part of the Family Readiness Division, Fleet and Family Support Program Section, Commander, Navy Installations Command (CNIC). CNIC is an Echelon II activity directly reporting to the Chief of Navy Operations. The mission of the FFSP is to provide information, referral, education, training, primary prevention, counseling, and advocacy to facilitate operational readiness and personal/family self-sufficiency. The role requires a Master's or Doctoral-level degree in social work, marriage and family therapy, counseling psychology, or other appropriate human service and/or mental health professional degree. The incumbent must meet FAP personnel - clinical staff qualifications, have a state or U.S. territory license for independent clinical practice, and possess two years of post-licensure experience in child abuse and domestic abuse counseling or treatment. The position is designated Non-Critical Sensitive, requiring a Secret security clearance and favorable determination for contact with children under 18.

Visitor Assistant

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 06, 2024

The U.S. Capitol Visitor Center (CVC) is hiring for a position that involves welcoming visitors from around the world for tours of the Capitol, educational programs, and congressional events. The role is supported by 200 employees across five divisions. Requirements include passing a drug test and background check, meeting specialized experience criteria, and being a U.S. citizen or eligible non-citizen. The position offers a comprehensive benefits package including health insurance, retirement system, paid holidays, sick and annual leave, life insurance, and training opportunities.

Recreation Assistant (Fitness)

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Dec 05, 2024

The text describes a job opportunity within the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role, assigned to the Non-Appropriated Fund (NAF) Community Recreation, and Deployed Support Branch, involves providing fitness, recreation, lodging, and food and beverage programs for service members, families, retired military, and civilian employees. The position requires flexibility, including nights, weekends, and holidays. Essential qualifications include being a responsible individual with good communication skills, ability to handle cash transactions, and willingness to obtain CPR, First Aid, and AED training within 90 days of appointment. The job offers a comprehensive benefits package as part of a U.S. government career.

Senior Analyst, Transactions

Company: Link Logistics

Location: Washington DC

Posted Dec 05, 2024

Link Logistics Real Estate is a leading operator of last-mile logistics real estate, established by Blackstone in 2019. They connect consumption technology and the supply chain across their portfolio, which spans over half a billion square feet. The company leverages their scale, proprietary data, and insights, along with a foundational focus on sustainability, to drive success for their customers, businesses, and deliver value for their stakeholders. They strive to be the most equitable and inclusive industrial real estate company, prioritizing diversity, equity, and inclusion (DEI) across their workforce. The Senior Transactions Analyst is responsible for assisting with obtaining, reviewing, and organizing due diligence documents for transactions. They handle various transactions simultaneously and at times the most complex transactions.

Maintenance Worker

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

The text describes a job opening for a Maintenance Worker position with the US ARMY IMCOM at Joint Base Lewis-McChord, WA. The role involves repairing and maintaining machinery, equipment, and systems. The job requires physical effort, including lifting up to 50 pounds, and working in various weather conditions. No specific education requirement is mentioned. The position is subject to a suitability determination and physical examinations. Benefits include a comprehensive package, but eligibility depends on the type of position. The job is part of the FC18 - Engineers & Scientists (Construction) Career Field.

ELECTRICAL ENGINEER

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 05, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. Requirements include US Citizenship, federal employment suitability, direct deposit, E-Verify, and current Professional Engineer (PE) registration. The position may require travel and is covered under the Defense Acquisition Workforce Improvement Act. Qualifications include specialized experience in electrical engineering, with a selective placement factor for PE registration. The position is subject to the Department of Defense Priority Placement Program.

Physician Assistant Gastroenterology (Swedish First Hill Campus)

Company: Swedish Health Services

Location: Seattle, Washington

Posted Dec 05, 2024

The Swedish Digestive Health Institute in Seattle, Washington, is recruiting a full-time Physician Assistant for its Inflammatory Bowel Disease Center. This role offers an exciting opportunity to join a team of 3 full-time MD providers, delivering outpatient care and engaging in cutting-edge clinical trials. The position includes access to advanced diagnostic tools like intestinal ultrasound and multi-disciplinary care for Crohn's disease and ulcerative colitis patients. The successful candidate will benefit from growth opportunities, a state-of-the-art facility, and competitive compensation between $119,015 and $156,607 per year. Seattle, the Pacific Northwest's largest urban center, offers a robust economy, excellent schools, and a vibrant arts and outdoor lifestyle.

Senior Director, Data Licensing & AI Powered Data Analytics

Company: Resonate

Location: Washington DC

Posted Dec 05, 2024

The text describes a job posting for a Senior Director of Data Licensing and AI Powered Data Analytics at Resonate. The role involves overseeing the entire product lifecycle, managing a team of product owners, and leading product discovery, design, and execution for AI analytics and data-driven products. The candidate should have 10+ years of product management experience in consumer data services, segmentation, predictive modeling, and marketing technology. The role requires experience with platforms such as Snowflake or AWS, and a strong understanding of the value of B2C first-party data combined with third-party data and the challenges brands face in customer acquisition, cross-sell, and retention.

Power Platform Developer

Company: Link Solutions, Inc.

Location: Washington DC

Posted Dec 05, 2024

Link Solutions Inc is a government-focused IT company offering a range of services including Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services. They are certified in ISO 9001:2015, ISO 20000:2018, ISO 27001:2013, CMMI ML3 for Services and Development. They are seeking a Microsoft Power Platform Developer for the US Army Medical Materiel Development Activity in Frederick, MD.

Special Counsel To The Clerk

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 05, 2024

The U.S. Court of Appeals for the D.C. Circuit is seeking a highly qualified attorney to serve as Special Counsel to the Clerk. The position requires experience in federal law, legal research, and writing, as well as strong analytical and communication skills. Applicants must be United States citizens or eligible to work for the government.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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