Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

IT Specialist

Company: U.S. Department of State

Location: Washington, DC

Posted Dec 03, 2024

The job is in the Office of Analytics, Deputy Assistant Secretary of Research and Analytics, Bureau of Global Public Affairs, Department of State. The role involves managing operations for cloud infrastructure supporting open-source information collection and analysis, leading IT infrastructure testing, and establishing relationships with GPA and Department stakeholders. Requirements include U.S. citizenship, Secret security clearance, and at least 1 year of specialized IT experience, including data warehouse operations, data mining, and cloud-based solution development.

Network & AWS Operations Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 03, 2024

A cloud services company is seeking a security-focused DevOps engineer with extensive experience in automation tooling, system administration, and Linux/UNIX operating systems. The role involves researching and architecting secure solutions, designing high-performance, scalable, and fault-tolerant systems, and deploying self-service security solutions. The ideal candidate should be comfortable with multiple programming languages, configuration-as-code, and various technologies including iptables, TCP/IP, and version control tools. Strong communication skills and the ability to work independently or collaboratively are required. Experience with SaaS/PaaS solutions, virtualization, and database platforms is a plus.

Python Developer

Company: Addison Group

Location: Washington, DC

Posted Dec 03, 2024

As a Python developer, you'll join a team-oriented environment, contributing to the growth of market experience capture and analysis capabilities. Your primary responsibilities will include developing key software features, enhancing data acquisition, designing database architectures, and improving user experience. You'll also work on new products and services, and manage code repositories and deployments. Qualifications include a degree in computer science, digital advertising experience, and proficiency in Python, Django, HTML, CSS, JavaScript, and various databases.

China Legal Analyst

Company: Aalis Management Consulting

Location: Washington DC

Posted Dec 03, 2024

Aalis Management Consulting is a service-disabled veteran-owned small business that provides stakeholder-focused support in various areas. The company is seeking a China Legal Analyst to support the monitoring and enforcement function of the Interagency Center on Trade Implementation Monitoring and Enforcement.

Experienced Consultant, Salesforce Revenue Cloud

Company: West Monroe

Location: Washington, DC

Posted Dec 03, 2024

West Monroe is seeking an experienced Salesforce Revenue Cloud Consultant for a role in their Technology & Experience practice. The consultant will collaborate with clients to establish project visions, analyze requirements, design Salesforce solutions, and execute implementations. Responsibilities include leading business process review sessions, designing Revenue Cloud solutions, configuring Salesforce platforms, facilitating testing, supporting training, managing project timelines, and traveling to client sites. Qualifications include 1-3 years of Revenue Cloud/CPQ Consulting experience, proficiency in Quote to Cash processes, deep understanding of Salesforce, and excellent communication skills. West Monroe offers a competitive total rewards package, including benefits and growth opportunities.

Residential Painter - Full Benefits & Paid Time Off

Company: Bozzuto

Location: Washington, DC

Posted Dec 03, 2024

Bozzuto is a company that values community, inclusivity, and professional growth. They are seeking a detail-oriented Painter with residential experience and good communication skills. In return, Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, tuition reimbursement, and a supportive work environment that fosters diversity and career development.

Warehouse Manager for AMTRAK - Washington DC

Company: Aramark

Location: Washington, DC

Posted Dec 03, 2024

The Warehouse Manager position at Aramark involves supervising commissary activities, ensuring smooth food and supply flow to Amtrak trains, and managing costs. Responsibilities include coordinating activities, maintaining work methods, enforcing policies, and supervising staff. The role requires an Associates Degree in Business/Operations/Management, industry background in vending, food service, or route distribution, and functional background in route driving. Aramark offers competitive compensation and benefits, including medical, dental, vision, retirement savings plans, and paid days off.

Quality Assurance Manager

Company: MTM

Location: Washington DC

Posted Dec 03, 2024

The job posting is for a Manager Quality Assurance position at MTM, a company that values innovation, collaboration, and growth. The role involves supervising a team, ensuring compliance with client requirements, and providing training and support. The company offers competitive pay, benefits, and a casual dress environment.

Summer Intern, Creator Experience

Company: The Washington Post

Location: Washington, DC

Posted Dec 03, 2024

The Washington Post's Creator Experience Team seeks tech-savvy interns to enhance reporting, editing, and production workflows. Skills in JavaScript/React, Java, and AWS are valued. Interns will work on real projects, collaborate with full-time engineers, and participate in exclusive events. The program offers a meaningful learning experience, but does not guarantee a full-time position. The Post values diversity and innovation across all teams.

Watch Officer

Company: Skyepoint Decisions

Location: Washington, DC

Posted Dec 03, 2024

SkyePoint Decisions, a leading Cybersecurity Architecture and Engineering firm, is seeking a Watch Officer. The role involves supporting the IT Operations Center, monitoring network and server performance, and ensuring the security of critical business functions. The ideal candidate should be a U.S. citizen with a minimum of an Interim Secret clearance, possessing strong IT skills, ITIL concepts understanding, and excellent communication skills. SkyePoint offers competitive compensation, benefits, and a flexible work environment.

Quantitative Model Validator Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 03, 2024

Fannie Mae is seeking a Quantitative Model Validator Advisor with 6 years of experience. The role involves recommending improved methods for quantitative analyses, developing analytic insights using advanced techniques, and counseling teams on company policies and industry-wide modeling practices. The ideal candidate will have an advanced degree in a quantitative field, experience with large financial institutions, and proficiency in Python, R, TensorFlow, PyTorch, or Scikit-Learn. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Finance Shared Services - Accounting -Payroll Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 03, 2024

Fannie Mae is seeking a Payroll Advisor with 6 years of experience in full-cycle payroll processing using Workday. The role involves collecting, compiling, and entering payroll data, processing U.S. payrolls, resolving discrepancies, reconciling tax filings, and ensuring compliance with regulations. The ideal candidate should have a Bachelor's degree, strong communication skills, and a positive attitude. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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