Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Senior Data Scientist

Company: DarkStar Intelligence

Location: Washington DC

Posted Nov 30, 2024

DarkStar Intelligence LLC is seeking a highly experienced Data Scientist to join their team. The job requires analyzing complex data sets, delivering actionable insights, and working collaboratively with cross-functional teams.

Counsel, Global Products, IP and Services

Company: Visa Inc,

Location: Washington DC

Posted Nov 30, 2024

Visa is a world leader in payments and technology, seeking an experienced lawyer to support open banking in the United States. The role involves working closely with business and technology teams, providing advice and counsel on transactional legal matters, and drafting and negotiating complex commercial agreements.

Contracts Director

Company: SpaceX

Location: Washington DC

Posted Nov 30, 2024

SpaceX is hiring a Contracts Director to manage government contracts and ensure compliance. The job requires 10+ years of experience in government contract administration or management.

Visualization Specialist (Senior)

Company: hatch I.T.

Location: Washington DC

Posted Nov 30, 2024

The job posting is for a Senior Visualization Specialist position at JDSAT Inc, a solutions company that utilizes data, mathematics, and software to create custom solutions. The role requires a bachelor's degree in a related field, extensive experience with data visualizations, and excellent communication and problem-solving skills.

Survey Operations Analyst

Company: YouGov

Location: Washington DC

Posted Nov 30, 2024

YouGov is a global online research company that offers insight into what the world thinks. The company is looking for a Survey Operations Analyst to join their team, with responsibilities including programming complex surveys, setting up surveys for fielding, and monitoring data collection issues. The ideal candidate will have a bachelor's degree in a relevant field, at least 1 year of programming experience, and strong attention to detail.

Visualization Specialist (Mid-Level)

Company: hatch I.T.

Location: Washington DC

Posted Nov 30, 2024

The job posting is for a Visualization Specialist at JDSAT, a solutions company that utilizes data, mathematics, and software to create custom solutions. The role requires a bachelor's degree in a related field, extensive experience with data visualizations, and excellent communication skills. The company offers a competitive compensation and benefits package, as well as opportunities for career development and advancement.

Coordinator, Prospect Research

Company: Center for Reproductive Rights

Location: Washington DC

Posted Nov 30, 2024

The Center for Reproductive Rights is a global human rights organization working to ensure reproductive rights are protected. The Coordinator Prospect Research role is responsible for prospecting projects, responding to research requests, and developing briefing materials.

Merrill Financial Solutions Advisor - Buckeye & Associates Market

Company: Bank of America

Location: Washington DC

Posted Nov 30, 2024

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services. The company empowers employees to bring their whole selves to work and values diversity. The Financial Solutions Advisor role provides training and guidance to become a successful and independent financial advisor.

Sr. Technical Solutions Architect, Power Platform

Company: Planet Technologies

Location: Washington DC

Posted Nov 30, 2024

Planet Technologies is looking for a Sr Technical Solutions Architect to join their growing team. The role involves leading a team of developers, designing and implementing cloud-based solutions, and working with customers to modernize business applications.

Junior Tester

Company: MicroHealth

Location: Washington DC

Posted Nov 30, 2024

MicroHealth is seeking a detail-oriented Junior Tester to join their dynamic team. The role involves testing software solutions to ensure quality and reliability across healthcare systems, collaborating with clients, and working closely with development teams.

Senior O&M Engineer

Company: Mantis Security Corporation

Location: Washington DC

Posted Nov 30, 2024

Mantis Security is a leading firm that specializes in Cyber Operations and is looking for a Senior OampM Engineer. They offer a great culture that fosters technical innovation and personal growth, and provide competitive benefits to their employees.

Legal Counsel

Company: Thomson Reuters

Location: Washington DC

Posted Nov 30, 2024

Thomson Reuters is looking for a Legal Counsel to join their team. The role involves reviewing, drafting, and negotiating contracts, as well as providing legal support to the proposal team. The company offers a hybrid work model, comprehensive benefits, and opportunities for personal and professional growth.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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