Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Cloud Engineer (Cleared)

Company: Fearless

Location: Washington DC

Posted Nov 27, 2024

The job posting is for a Cloud Engineer specializing in Azure, with a focus on designing, implementing, and maintaining secure, scalable cloud infrastructure solutions. The company, Fearless Digital, values diversity and inclusion, and offers a range of benefits, including flexible schedules, family-friendly workplace, and competitive compensation.

Supply Chain Category and Operations Specialist

Company: Alarm.com

Location: Washington DC

Posted Nov 27, 2024

Alarmcom is seeking a Supply Chain Category and Operations Specialist to join its supply chain team. The role involves overseeing the operations of the North American distribution and fulfillment center, managing suppliers, and analyzing supply and demand.

Software Engineer II

Company: GAMA-1 Technologies

Location: Washington DC

Posted Nov 26, 2024

The job description is for a remote Software Engineer II with experience in research design and development of computer and network software. The role involves analyzing user needs, creating software solutions, and working with a mission-critical team to advance technology for federal clients.

Federal Account Manager - DHS

Company: GCyber

Location: Washington DC

Posted Nov 26, 2024

GCyber is seeking a driven and proactive Business Development Representative to support full lifecycle business development efforts within the Department of Homeland Security (DHS) and other Federal Civilian accounts. The ideal candidate will have 13 years of experience in DoD IT Services Business Development, focusing on DHS or other Federal Civilian accounts. The role involves opportunity identification and market research, opportunity capture, pipeline management and reporting, and other responsibilities.

Federal Account Manager - DISA and Defense Agencies

Company: GCyber

Location: Washington DC

Posted Nov 26, 2024

GCyber is seeking a driven and proactive Business Development Representative to support full lifecycle business development efforts within the Defense Information Systems Agency and Defense Agency accounts. The ideal candidate will have 13 years of experience in DoD IT Services Business Development focusing on DISA or Defense Agency accounts. The role involves opportunity identification and market research, opportunity capture, pipeline management and reporting, and other related tasks.

Advisory Associate

Company: Penta Group

Location: Washington DC

Posted Nov 26, 2024

Penta is seeking associates with 13 years of experience to join their dynamic team in the greater Washington DC area. The position involves supporting partners and directors on client teams, contributing to internal firm projects, and writing communications products. The company offers a structured leadership program, competitive compensation, excellent benefits, and a diverse and inclusive environment.

Manager, Marketing Operations-Americas

Company: JLL Technologies

Location: Washington DC

Posted Nov 26, 2024

The job description is for a Manager Marketing Operations role at JLL, a global real estate and investment management company. The role involves driving operational excellence, optimizing processes, and reporting on marketing spend. The company offers a competitive salary and benefits package, as well as a supportive culture and comprehensive benefits package.

Administrative and Business Operations Support (Evergreen)

Company: B. F. Saul Company

Location: Washington DC

Posted Nov 26, 2024

B F Saul Company is a successful privately-owned real estate company with a commitment to exacting standards and market knowledge. They offer competitive benefits, perks, and anticipated growth opportunities. The company seeks a highly organized and customer-service oriented individual for a support role with decision-making, data analysis, and teamwork skills.

ICAM Business Analyst

Company: Easy Dynamics

Location: Washington DC

Posted Nov 26, 2024

Easy Dynamics is seeking an ICAM Business Analyst to work on leading requirements workshops, documenting AsIs and ToBe system requirements, analyzing business processes, and recommending solutions. The role involves working within a cross-functional team, collaborating with stakeholders, and conducting market research. The successful candidate will have experience working as a business analyst for federal or business clients, strong technical understanding, and excellent communication skills.

Project Manager - (Onsite - REF1559H)

Company: Citizant

Location: Washington DC

Posted Nov 26, 2024

Citizant is a leading provider of professional IT services to the US government, focusing on areas such as Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services. They strive to hire ethical, talented, passionate, and committed individuals who align with their core values. The company offers a collaborative, supportive culture and seeks a highly skilled Project Manager with 5+ years of experience in managing technical support projects, particularly in data policy and strategy.

Operations Manager

Company: CookUnity

Location: Washington DC

Posted Nov 26, 2024

CookUnity is a marketplace connecting chefs with consumers, revolutionizing meal delivery. They bring small-batch restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. The company is also empowering working chefs, tripling their income and supporting their growth.

Solutions Engineer (.NET) (U.S. Persons Only; On-Site)

Company: 10Pearls

Location: Washington DC

Posted Nov 27, 2024

The job posting is for a full-time onsite position at 10Pearls, a global digital technology partner, requiring a candidate with expertise in developing n-tier applications, Azure DevOps, and strong programming and analytical skills. The company offers a competitive compensation package and a diverse work environment.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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