Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Work Planner Scheduler

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Nov 13, 2024

The Work Planner Scheduler position is available at Bonneville Power Administration in Vancouver, WA. The role involves providing scheduling and evaluation services to ensure maintenance, sustain, and expand programs are conducted efficiently and cost-effectively. The successful candidate must be a U.S. Citizen or National, and may be required to complete a probationary period. The position does not support remote work. Vancouver, WA is described as a splendid place to live with its downtown area, nature parks, bike trails, and mountain views. The U.S. Department of Energy fosters a diverse and inclusive workplace, and offers a comprehensive benefits package.

IT Specialist

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job opening in the Department of Health and Human Services, specifically in the Office of the Secretary, Assistant Secretary for Technology Policy/Office of the National Coordinator (ASTP/ONC) in Washington, D.C. The position requires U.S. citizenship, a background security investigation, and completion of DHS Form I-9. The role necessitates IT-related experience demonstrating four competencies: attention to detail, customer service, oral communication, and problem-solving. For GS-11, applicants must have a Ph.D. or equivalent, or relevant experience. GS-12 applicants need a year of specialized experience equivalent to GS-11, along with IT-related experience and the four competencies. The job involves implementing and managing interoperable IT systems, tracking project progress, and communicating updates to management.

Supervisory Police Officer

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Smithsonian Institution, a diverse museum and research complex, is seeking candidates for a position in the Office of Protection Services. This role involves overseeing a large museum/complex law enforcement and security program, providing protection throughout the Smithsonian Institution, and managing senior-level law enforcement officers. Qualifications include specialized experience in law enforcement, such as providing management oversight, ensuring performance standards, creating police strategies, and overseeing operational planning. No specific education requirements exist, but applicants must pass a pre-employment background investigation and meet medical requirements.

Executive Assistant

Company: Dobbs Defense Solutions

Location: Washington DC

Posted Nov 13, 2024

Dobbs Defense Solutions is seeking an Executive Assistant to support their executive leadership team. The ideal candidate will have mid-level experience in executive support and prior military experience. The role requires strong organizational skills, discretion, and flexibility to travel.

Program Examiner

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Office of Management and Budget (OMB) is recruiting for a Program Examiner position. Applicants must be U.S. citizens, pass a background check, and obtain a Top Secret security clearance. They must also submit to a drug test and participate in Direct Deposit. Qualifications include specialized experience or a relevant degree, with a Master's degree required for GS-09 and a Ph.D. for GS-11. Foreign education is acceptable if comparable to U.S. education. Veterans and career transition assistance program eligibles are encouraged to apply.

Supervisory IT Specialist (CUSTSPPRT)

Company: Legislative Branch - Government Accountability Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job opening for a Supervisory IT Specialist (CUSTSPPRT) at the Government Accountability Office (GAO). The role involves overseeing customer service and support operations for GAO end-users. The position requires U.S. citizenship, registration for Selective Service for males born after 1959, suitability for federal employment, completion of a probationary period, and a financial disclosure statement. Specialized experience of one year at the MS-I/GS-14 level in IT-related work is necessary. The role requires competencies in Attention to Detail, Customer Service, Oral Communication, and Problem Solving. The position offers comprehensive benefits and is an equal opportunity employer.

Intelligence Research Specialist

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The United States Capitol Police (USCP) is dedicated to safeguarding the Congress, its members, employees, visitors, and buildings from crime, disruption, and terrorism. They ensure a secure environment for Congress to carry out its constitutional and legislative duties. The USCP is currently seeking qualified candidates for various positions, requiring U.S. citizenship, successful completion of a background investigation, a Top Secret/SCI security clearance, and the ability to work flexible hours. The roles necessitate specialized experience in intelligence research, analysis, and evaluation, as well as Open Source Intelligence (OSINT). Applicants must provide an intelligence writing sample within the last 5 years. Benefits of a career with the USCP include a comprehensive benefits package.

GENERAL ENGINEER

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text outlines the commitments of an agency, which include teamwork, integrity, excellence, and service. The agency values partnership across all levels and organizational boundaries, adherence to legal and ethical principles, unrivaled defense intelligence expertise, and putting the nation's welfare before personal interests. The agency also details requirements for employment, including U.S. citizenship, drug test, and security investigation. Qualifications include functional knowledge, problem anticipation, innovative solution development, cooperation facilitation, and team leadership. Highly desired skills include project management and knowledge of facilities and construction. Basic requirements involve a professional engineering degree or equivalent education and experience. The text also covers conditions of employment, benefits, and protection against discrimination.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Olympia, Washington Olympia, Washington

Posted Nov 13, 2024

This is a Direct Hire Authority (DHA) solicitation for a Practical Nurse position at Madigan Army Medical Center in Tacoma, Washington. The role involves recruiting and appointing qualified candidates to positions in the competitive service. The position requires a current license to practice as a practical or vocational nurse, and one year of nursing experience in a medical facility. The job involves tasks such as taking vital signs, assisting healthcare providers, and using health care information systems. It's a mission-essential role requiring availability during emergencies. Qualifications include US citizenship, and a one-year trial/probationary period may be required. Salary negotiation is possible for new federal service candidates with superior qualifications.

Deputy Assistant Director - Chief Learning Officer

Company: Department of Justice - Bureau of Alcohol, Tobacco, Firearms, and Explosives

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The ATF, a U.S. Department of Justice law enforcement agency, safeguards communities from violent crimes, illegal firearm use, explosives misuse, arson, terrorism, and illegal alcohol/tobacco diversion. They collaborate with communities, industries, law enforcement, and public safety agencies for information sharing, training, research, and technology. New employees must sign a mobility agreement, have top-secret clearance, pass drug screening, and be U.S. citizens. They must also meet executive core qualifications and technical qualifications, including leading change, results-driven approach, and experience in workforce development policies.

Management Analyst

Company: Judicial Branch - Administrative Office of the U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Portfolio Management Analyst position is available within the Enterprise Project Services Division of the Department of Technology Services. This role will report to the Chief of the Strategic Portfolio Management Branch. The Department of Technology Services is responsible for the judiciary's national IT management, governance, and oversight processes. The position requires specialized experience in managing portfolio data, establishing portfolio metrics, aligning business strategy with IT investments, and defining business processes. A bachelor's degree in a related field is preferred but not required. The role involves conditions of employment such as completing an FBI fingerprint-based national criminal database check, passing a public trust suitability check, and serving a trial period.

Executive Assistant

Company: Department of Housing and Urban Development - Assistant Secretary for Community Planning and Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job opportunity at the Department of Housing and Urban Development (HUD), specifically for the position of Asst Secretary for Community Planning and Development. The role involves administrative tasks such as analyzing policies, coordinating functions, and preparing reports. Key requirements include U.S. citizenship, a background investigation, and Direct Deposit for salary. The position is located in Washington, D.C., and is exempt from the Fair Labor Standards Act. HUD offers flexible work schedules and a comprehensive benefits package.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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