Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Senior Public Affairs Specialist

Company: Other Agencies and Independent Organizations - AmeriCorps

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This job posting is for a position in the Department of the Chief Executive Officer, Office of Communications and Marketing. The role requires U.S. citizenship, a 2-year probationary period, and a satisfactory background check. Applicants must have at least one year of specialized experience in strategic media planning, press management, or related areas. Experience can include internships, volunteer work, or part-time jobs. Education cannot substitute for experience. The role offers a comprehensive benefits package as part of a U.S. government career.

Associate Data Analyst

Company: Comscore, Inc.

Location: Washington DC

Posted Nov 13, 2024

Comscore is a leading big data technology company that measures what matters to make cross-platform audiences and advertising more valuable. The company is seeking a Technical Analyst to work directly with clients to onboard their digital data into Comscore platforms and production processes.

SECURITY SPECIALIST

Company: Other Agencies and Independent Organizations - National Archives and Records Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The National Archives and Records Administration is seeking a Security Specialist in the Security Management Division. The role involves overseeing personnel, physical, and holdings security, controlled-access information, physical accessibility, emergency planning, and workplace health and safety at NARA-occupied facilities. The position requires a one-year probationary period, successful completion of a background investigation, and a top-secret clearance. Specialized experience includes conducting security surveys and safeguarding sensitive records. Education can be substituted for experience under certain conditions.

Senior International Trade Specialist

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This job posting is for a Senior International Trade Specialist role in the Department of Commerce, International Trade Administration, Office of Enforcement & Compliance. The position requires U.S. citizenship, a background investigation, and possibly a probationary period. Specialized experience in tariffs, Section 232 Exclusions, and trade barrier removal is necessary for the GS-14 level. No specific education requirement is stated. Various hiring authorities are mentioned, including Veterans Recruitment Act, Veterans Employment Opportunities Act, and Military Spouse Non-Competitive Hiring Authority. A comprehensive benefits package is offered to federal employees.

Campaign Finance Analyst

Company: Other Agencies and Independent Organizations - Federal Election Commission

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

This job posting is for a position in the Reports Analysis Division (RAD) of the Office of Compliance (OC) at the Federal Election Commission (FEC). The role has potential for promotion to GS-0301-11 grade level, based on demonstrated ability. It's a Bargaining Unit position requiring U.S. citizenship, clearance of a background investigation, and possible registration for Selective Service. A 2-year probationary period is required. Qualifications include specialized experience or education, with options for combination. Time-in-grade/band requirements must be met. Additional qualifications include experience with campaign finance and analytical research, and proficiency in written and oral communication, analysis, customer service, and self-management.

Program Analyst

Company: Judicial Branch - Administrative Office of the U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Program Management Analyst position is to be filled within the Enterprise Project Services Division (EPSD) in the Department of Technology Services (DTS). DTS oversees the judiciary's national IT management, governance, and oversight processes. The role requires at least one year of specialized experience in cost estimation, risk management, and improving project delivery. A Project Management Professional (PMP) certification is preferred but not required. All new employees must complete an FBI background check, E-Verify, and direct deposit setup. They will also undergo a trial period and may be subject to conversion to permanent status based on funding and staffing.

Technical Writer (Federal Agency)

Company: Aalis Management Consulting

Location: Washington DC

Posted Nov 13, 2024

Aalis Management Consulting is seeking a skilled Technical Writer to support their team with drafting, revising, and refining technical documentation. The ideal candidate will have strong technical writing experience, attention to detail, and the ability to communicate complex information clearly and effectively.

INTERDISCIPLINARY ENVIRONMENTAL ENGINEER/PHYSICAL SCIENTIST

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Bangor, Washington Bangor, Washington

Posted Nov 13, 2024

This is a public notice for anticipated vacancies, requiring US citizenship, suitability for federal employment, and participation in direct deposit. The position necessitates a Professional Engineer (PE) registration for the Environmental Engineer Series and a year of specialized experience. A bachelor's degree in engineering from an ABET-accredited program or equivalent is required. Additional benefits and information about the position are provided.

Supervisory Management and Program Analyst

Company: Other Agencies and Independent Organizations - U.S. International Trade Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This position is for the Associate Director of Operations and Performance Improvement Officer (PIO) in the Office of Operations. The role involves strategic planning, performance improvement, and handling international trade issues. Requirements include obtaining a secret security clearance, U.S. citizenship, and passing a background investigation. The GS-15 level requires one year of specialized experience equivalent to GS-14, including analyzing agency-wide issues, supervising projects, and communicating with high-level officials. No education requirement is specified. The role offers a comprehensive benefits package as part of a U.S. government career.

Market Research Specialist (SmartPay)

Company: Aalis Management Consulting

Location: Washington DC

Posted Nov 13, 2024

Aalis Management Consulting is seeking a Market Research Specialist to support the development of the SmartPay master contract. The role involves conducting market research, analyzing industry trends, and providing insights to inform decision-making.

Research Assistant - TERM Not to Exceed 2 years

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Smithsonian American Women’s History Museum aims to expand America's historical narrative by highlighting women's often-untold stories and accomplishments. The museum's goal is to create a space for women's history on the National Mall in Washington, DC, deepen our nation's understanding, and inspire conversation, connection, and change. The museum seeks employees with specialized experience in archival, material culture, oral history, image, and desk research, content development for web-based products, project coordination, metadata entry, and securing licenses for restricted materials. Qualifications can be met through a combination of education and experience, including graduate-level coursework in related fields. The position is included in the bargaining unit and offers a comprehensive benefits package.

Supervisory Environmental Protection Specialist

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This position, which requires US Citizenship and occasional domestic travel, offers a Manager Performance Incentive (MPI) based on agency and individual performance. The role involves drafting policies, providing advice on environmental rules, leading workgroups, and conducting research for policy recommendations. Applicants must demonstrate at least one year of specialized experience in civil aviation noise policies, management advisory, workgroup leadership, and environmental research. The position is subject to a background investigation and a one-year probationary period. Federal benefits are offered, including a comprehensive package designed to make a federal career rewarding.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

Related Pages