Excellent Customer Experience Jobs

1,761,942 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Application Developer-Microsoft .NET

Company: IBM

Location: Kolkata, IN

Posted Dec 15, 2025

IBM Consulting offers a career focused on innovation and collaboration with global clients, emphasizing technology expertise and professional growth through strategic partnerships and continuous learning.

Application Developer-Open Source

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and technical expertise. It outlines role responsibilities, required education, and technical skills needed for the position.

Senior Threat Detection & Response Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description highlights a senior threat detection and response engineering role at IBM, emphasizing collaboration with security teams, threat research, and developing detection capabilities. The position involves enhancing cloud security solutions, automating processes, and improving visibility across IT environments. It requires expertise in threat intelligence, programming languages like Python/Golang, and familiarity with cloud platforms. The role offers opportunities to contribute to IBM's security operations and drive innovation in cloud-native solutions.

Industry Consultant-Consulting Services

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, requiring expertise in semiconductor engineering, OSAT operations, and MES systems. It specifies educational qualifications, technical experience, and communication skills for candidates in electronics product development and manufacturing.

Application Developer-ReactJS

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, focusing on delivering technical expertise to public and private sector clients. Responsibilities include teamwork, training, and communication skills. Required qualifications include a bachelor's degree and specific technical proficiencies in Reactjs and frontend development.

Operations Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

IBM Finance & Operations drives efficiency and innovation, offering career growth and a collaborative environment for professionals in procurement and operations.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and contributions to innovative projects. It outlines required skills in Java, UI frameworks, and system design, along with responsibilities involving feature development and stakeholder collaboration.

Solutions Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description highlights a career at IBM Software focusing on transforming customer challenges into industry-leading solutions through collaboration, technical expertise, and innovation. The role emphasizes customer success, cross-functional teamwork, and driving business value with HashiCorp tools.

Account Solution Architect

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

The role involves technical expertise in cloud solutions, collaboration with stakeholders, and driving innovation to solve complex business challenges.

Senior Printed Circuit Board Supplier Qualification Engineer

Company: IBM

Location: Singapore, SG

Posted Dec 15, 2025

This job description highlights a senior role in IBM's Supply Chain Engineering division, focusing on technical leadership, supplier development, and quality governance. The position emphasizes innovation, global collaboration, and career growth within a supportive culture.

Supply Chain Professional - Data Analyst

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 15, 2025

This text promotes IBM's Supply Chain Organization as a dynamic environment emphasizing continuous learning, technological innovation, and collaborative problem-solving. It highlights opportunities for professional growth, exposure to advanced tools, and impactful contributions to global supply chain optimization.

IPD strategy consultant

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description outlines a strategic consulting role requiring 8+ years of experience in IPD projects, industry expertise in consumer electronics/new energy, strong communication skills, and data analysis capabilities. Responsibilities include client collaboration, strategic planning, and industry insights delivery.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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