Excellent Customer Experience Jobs

1,761,942 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Cloud Platform Software Engineer - OpenRAG / Opensearch

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This job posting highlights IBM's innovative AI-powered cloud-native solutions and opportunities for career growth. The role involves developing scalable systems for Open Search, working in a collaborative environment, and contributing to cutting-edge technology projects.

Power Systems Development -Firmware, Hypervisor, Operating Systems, AI Enablement

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM seeks Software Engineers and Computer Scientists to develop innovative applications and AI solutions for enterprise systems. The role emphasizes collaboration, technological advancement, and impactful problem-solving in a trusted computing environment.

Package Specialist-SAP HANA FIN CO

Company: IBM

Location: Shenzhen, CN

Posted Dec 09, 2025

This job description outlines a role as an SAP FICO Consultant at IBM Consulting, requiring expertise in SAP modules, brownfield implementations, and collaboration with cross-functional teams. It emphasizes technical skills, project management, and continuous learning in SAP technologies.

Technical Writer Intern

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves creating and managing technical content for IBM's digital products, requiring skills in writing, design, and markup languages to deliver user-friendly solutions. The position emphasizes innovation, global opportunities, and collaboration in developing AI-powered cloud-native software.

Staff Advanced Engineer

Company: IBM

Location: WASHINGTON, US

Posted Dec 09, 2025

This job description highlights a career at IBM Software focusing on innovative solutions, cross-functional collaboration, and professional growth opportunities. The role involves developing advanced services, ensuring compliance, and contributing to cloud-native solutions that enhance customer outcomes through technical expertise and continuous improvement.

System Services Representatives - San Antonio, TX

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This job description outlines the role of a System Services Representative at IBM, emphasizing technical support, client satisfaction, and professional growth opportunities. The position requires travel, physical activity, and technical expertise while offering worldclass support and service delivery excellence.

International Tax Analyst

Company: IBM

Location: Armonk, US

Posted Dec 09, 2025

IBM's job description emphasizes innovation, career growth, and collaboration in a transformative technological landscape. The role involves international tax compliance, automation projects, and working with global teams, requiring expertise in tax laws and strong analytical skills.

Senior iOS Mobile Application Developer - 6 months FTC

Company: IBM

Location: London, GB

Posted Dec 09, 2025

IBM CIC offers career growth, training, and a supportive work environment for developers. The role involves innovative healthcare solutions with benefits like flexible work and recognition programs.

保険業界向け コンサルタント

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This text describes an IBM job role focused on collaborating with clients to drive digital transformation through hybrid cloud and AI technologies. It emphasizes innovation, career growth opportunities, and the company's supportive culture while highlighting required expertise in system development and project management.

Procurement Sourcing Professional-Japanese Bilingual

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

IBM emphasizes career growth and innovation, highlighting procurement roles with responsibilities in sourcing, negotiation, and process improvement. The job requires Japanese language skills and AI expertise, offering opportunities for impact and collaboration.

Quantum Processor Scientist

Company: IBM

Location: Yorktown Heights, US

Posted Dec 09, 2025

IBM Research seeks scientists to advance AI, quantum computing, and blockchain. Roles involve designing quantum processors and require advanced degrees in physics with expertise in superconducting devices and quantum error correction.

Java Developer - Defence

Company: IBM

Location: Cheltenham, GB

Posted Dec 09, 2025

IBM CIC offers career growth, training, and innovative projects in a supportive environment, emphasizing continuous learning and professional development.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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