Excellent Customer Experience Jobs

1,761,942 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Administrateur de systèmes informatiques – DB2/MQ

Company: IBM

Location: BROMONT, CA

Posted Dec 09, 2025

This job posting seeks a technical administrator with expertise in DB2 LUW, IBM MQ, Kafka, Linux/Unix, and Cloud Pak solutions. The role offers a secure work environment, competitive salary, flexible hours, comprehensive benefits, and professional development opportunities. Security clearances and citizenship requirements are also outlined.

Microsoft Power Platform Architect

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a role at IBM Consulting involving technical expertise, client collaboration, and innovation in hybrid cloud and AI solutions. It outlines responsibilities like designing Power Platform solutions, leading technical teams, and managing international projects. Required skills include Power Platform development, data integration, and team leadership.

Apptio_Field Marketing Manager

Company: IBM

Location: Chiyoda, JP

Posted Dec 09, 2025

This job description outlines the role of a Field Marketing Manager at Apptio, emphasizing cultural values like openness and customer focus. The position requires experience in B2B marketing, event management, and collaboration with cross-functional teams. It highlights both required and preferred qualifications while showcasing opportunities for growth in the Japanese market.

Application Developer-Oracle Middleware

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients on hybrid cloud and AI initiatives, career growth opportunities, and responsibilities involving software development, stakeholder collaboration, and continuous learning.

Technicien en Électronique

Company: IBM

Location: BROMONT, CA

Posted Dec 09, 2025

IBM's Bromont facility emphasizes employee growth, offers competitive benefits, and seeks skilled technicians for high-tech manufacturing roles with security clearances.

Entry Level Technical Support Professional

Company: IBM

Location: Bellevue, US

Posted Dec 09, 2025

This job description outlines a Technical Support Professional role at Apptio, requiring advanced technical skills, customer relationship management, and collaboration with engineering teams. It emphasizes problem-solving, cloud platform expertise, and strong organizational abilities while detailing educational and technical qualifications.

Delivery Consultant, GDPS

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 09, 2025

The text describes a career opportunity at IBM Technology Expert Labs, emphasizing worldclass services, collaborative culture, and positive impact. It outlines responsibilities involving client engagements, technical expertise, and travel requirements, while highlighting growth potential and experiential learning environments.

Customer Solutions Engineer

Company: IBM

Location: Bellevue, US

Posted Dec 09, 2025

IBM's entry-level software developer role offers growth opportunities, collaboration with mentors, and impactful projects. The position emphasizes technical development, automation, and cross-functional teamwork while providing exposure to enterprise challenges and industry-leading platforms.

Package Consultant-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP solutions, and opportunities for professional growth. It highlights roles in strategic solution leadership, customer success, and integration technologies while outlining required and preferred qualifications.

Endpoint Security Engineer

Company: IBM

Location: Taguig City, PH

Posted Dec 09, 2025

This job description outlines the responsibilities and requirements for a Security Specialist role focusing on designing, implementing, and managing secure web gateway and cloud access security solutions. The position demands expertise in cybersecurity, integration with enterprise security controls, and collaboration with various teams to ensure secure operations. Required qualifications include a bachelor's degree, 5+ years of cybersecurity experience, and specific certifications.

Backend-developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text promotes IBM Cloud's innovative environment and opportunities for a Full Stack Developer role, emphasizing collaboration, growth, and cutting-edge technology. It highlights required skills in Go, REST APIs, and cloud-first practices, while showcasing IBM's leadership in cloud technology and end-to-end solutions.

Package Specialist-SAP SCM WMS

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving SAP solution implementation, technical expertise in warehouse management, and requirements for education and experience in SAP systems. It details responsibilities, required qualifications, and preferred skills for client-facing consulting work.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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