Excellent Customer Experience Jobs

1,762,143 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

プロジェクトマネージャー

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description outlines a project manager role involving leadership of system development projects across multiple industries, collaboration with clients and teams, and management of project lifecycle stages from planning to post-implementation support.

Solution Consultant - Procurement Solution Architect

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

This job description outlines a Procurement Solution Architect role at IBM, emphasizing responsibilities in designing end-to-end procurement solutions, leveraging AI and automation technologies, and collaborating with cross-functional teams. The position offers opportunities to influence IBM's market leadership in BPO services and drive innovative client solutions through strategic expertise and technical skills.

Procurement Professional - LS

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

IBM offers career growth in procurement with a collaborative culture, focusing on contract management, supplier agreements, and global sourcing opportunities. The role emphasizes teamwork, innovation, and professional development while working with international clients and advanced procurement systems.

SAP Supply Chain Lead

Company: IBM

Location: COPENHAGEN, DK

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise, and leadership in SAP Supply Chain projects. It highlights opportunities to drive innovation and deliver impactful results through strategic partnerships and technology platforms.

(IJDS DXセンター) Application Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a Japanesespeaking role in IBM Consulting Japan, emphasizing collaboration with global clients, hybrid cloud AI projects, and career growth opportunities. The position requires Japanese proficiency, technical expertise in development frameworks, and leadership experience for project management.

Consulting Account Executive

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a Consulting Account Executive role at IBM, emphasizing opportunities to lead in technology innovation, solve complex problems, and grow business through collaboration with clients and partners. The position requires expertise in data analytics, strong communication skills, and a proactive approach to sales and relationship-building.

SAP Controlling Consultant

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients, innovation in hybrid cloud and AI, and opportunities for career growth through technical expertise and industry knowledge. It highlights responsibilities involving strategic solutions, technology adoption, and professional development.

Managing Consultant - SAP HANA SCM SD (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights IBM Consulting's focus on long-term client relationships, innovation in hybrid cloud and AI, and career development opportunities. It emphasizes collaboration with global clients, technical expertise in SAP solutions, and leadership in implementation projects.

SAP ISU Billing Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, career growth opportunities, and innovative projects involving SAP solutions and technologies. It highlights the importance of expertise in SAP configurations, certifications, and industry knowledge while promoting a culture of evolution and empathy.

Package Specialist-SAP HANA Basis

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This job description outlines an SAP Consultant role at IBM Consulting, emphasizing technical expertise, innovation, and collaboration in delivering SAP solutions. Responsibilities include technical design, client advisory, and working with advanced technologies. Requirements include a bachelor's degree, 5+ years of SAP experience, and certifications. The role involves global collaboration and project leadership.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Data Engineer role at IBM Consulting, requiring graduate degrees, 7+ years of data engineering experience with Azure and Python, and expertise in databases, cloud technologies, and scripting languages. It emphasizes technical skills and professional qualifications for a client-facing innovation position.

Industry Consultant-Financial Markets

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's delivery centers, emphasizing technical expertise, team collaboration, training skills, and educational requirements. It highlights responsibilities involving innovation, client support, and specific technical proficiencies.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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