Excellent Customer Experience Jobs

1,762,990 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Talent Sourcer

Company: Kraken

Location: Remote

Posted Dec 06, 2025

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto for financial freedom and inclusion. They offer a fully remote work environment with a diverse team of industry pioneers. The company is looking for a Sourcer to join their team on a 12-month contract to help increase crypto adoption.

Engineering Manager

Company: Gradient AI

Location: Remote

Posted Dec 06, 2025

Gradient AI seeks an engineering manager to lead innovative AI projects in insurance. The role offers growth, flexible work, and comprehensive benefits, with a focus on collaboration and cutting-edge tech.

New Business Account Executive - Social Impact

Company: Twilio

Location: Remote

Posted Dec 06, 2025

This job posting seeks a New Business Account Executive for Twilio's Social Impact team, focusing on expanding communications business with nonprofit and government organizations in EMEA. The role requires sales experience in tech, cross-functional collaboration, and travel, with benefits including remote work and competitive compensation.

Product Owner - AI Transformation

Company: Insight

Location: USA

Posted Dec 06, 2025

The job posting is for a Product Owner AI Transformation Initiatives role at Insight, a Fortune 500 company. The role involves contributing to the vision and implementation of AI transformation solutions, managing relationships with stakeholders, and collaborating with various teams. Insight offers benefits like remote work flexibility, a focus on people and technology, and opportunities for career growth.

Service Insurance Assistant - Commercial

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 06, 2025

This job description outlines a customer service role in an inbound call center with training support, growth opportunities, and a focus on problem-solving. It highlights benefits like competitive pay, inclusive culture, and professional development while detailing responsibilities and qualifications.

Brand Director

Company: Metalab

Location: Remote

Posted Dec 06, 2025

The text is a job description for a Brand Director position at Metalab, a design-focused company. The role involves leading brand design, shaping creative direction, collaborating with teams, and mentoring designers. The ideal candidate should have extensive experience in brand design, creative direction, and leadership, with a strong portfolio and proficiency in modern design tools.

Senior Observability Architect

Company: Grafana Labs

Location: Remote

Posted Dec 06, 2025

Grafana Labs is seeking an Observability Architect to lead technical partnerships with key customers, design observability solutions, and drive customer success. The role involves deep technical expertise, strategic leadership, and collaboration with internal teams to shape product roadmap and advocate for customer needs.

Senior Solutions Engineer

Company: Grafana Labs

Location: Remote

Posted Dec 06, 2025

The Solutions Engineering team at Grafana Labs is a customer-facing product expert team that enables the company's worldwide growth by educating potential and existing customers. They work closely with the Sales team to help qualify and close opportunities, and serve as a primary communication route between customers and the Product Management and Engineering teams. The role requires strong technical presales experience, excellent communication skills, and a desire to grow technically.

Backend Developer

Company: Insight

Location: USA

Posted Dec 06, 2025

The job posting is for a Backend Developer AI position at Insight, a Fortune 500 company. The role involves developing serverside logic, APIs, and data processing for AIdriven applications using Python and Google Cloud Platform. The company offers a flexible remote work policy, competitive compensation, and a focus on employee wellbeing and career growth.

Integrated Marketing Manager

Company: Pricefx

Location: USA

Posted Dec 06, 2025

Pricefx is a leading SaaS Pricing, Price Optimization, and Management provider with consistent annual growth. The company values flexibility, diversity, and inclusion, offering remote work opportunities and a warm, welcoming environment. The Integrated Marketing Manager role involves leading integrated scalable growth strategies, lifecycle engagement initiatives, and account-based marketing programs to drive measurable business impact.

Integrated Marketing Specialist

Company: Pricefx

Location: USA

Posted Dec 06, 2025

Pricefx is a leading SaaS Pricing, Price Optimization, and Management provider with consistent annual growth. The company values flexibility, diversity, and inclusion, offering remote work opportunities and a warm, welcoming environment. The Integrated Marketing Specialist role focuses on executing and optimizing integrated scale programs, with responsibilities including program execution, event coordination, digital and content support, and more.

Director, Design - Communication Tools

Company: Figma

Location: Remote

Posted Dec 06, 2025

Figma is seeking an experienced Design Leader to oversee cross-functional initiatives and manage a team of world-class designers. The role involves strategic challenges, collaboration with various teams, and shaping product and business strategy. The ideal candidate should have 5+ years of design management experience, a proven track record of collaboration, and expertise with Figma's tools and AI developments.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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