Excellent Customer Experience Jobs

1,762,990 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Sr. Machine Learning Manager - Ads Marketplace Quality

Company: Reddit

Location: USA

Posted Dec 06, 2025

Reddit Ads is a fast-growing platform with an ambitious goal to become a massive business. The Sr Manager of Ads Marketplace Quality will play a leading role in shaping Reddit's ads auctions to ensure a great user experience and help the business grow. The role requires management experience and expertise in ads auctions or related domains.

Principal/Senior UI/UX Engineer

Company: eClinical Solutions

Location: USA

Posted Dec 06, 2025

eClinical Solutions is a company that helps life sciences organizations accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud. They offer opportunities for software engineers to develop innovative products and work on enterprise-level clinical data software. The company values diversity, inclusion, and continuous learning, and has received awards for its company culture and remote work.

Senior Observability Architect

Company: Grafana Labs

Location: USA

Posted Dec 06, 2025

Grafana Labs seeks an Observability Architect to lead technical partnerships, ensuring deep customer integration and driving product innovation through strategic leadership and technical expertise. The role emphasizes long-term customer success, observability solution design, and influencing product roadmaps while offering opportunities for technical growth and impactful contributions to the industry.

D2C Growth Marketing Manager - Scout Acquisition

Company: Dscout

Location: USA

Posted Dec 06, 2025

Dscout is a flexible experience research platform that helps product teams connect with users. They are looking for a growth-focused marketer to help grow their Scout panel, an amazing community that powers research on their platform. The role involves attracting new Scouts, supporting research recruiting needs, optimizing growth and analytics, improving onboarding and engagement, and owning tools and tech.

District Success Manager - Khan Kids

Company: Khan Academy

Location: USA

Posted Dec 06, 2025

Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, especially those in historically under-resourced communities. They are looking for a District Success Manager to support school and district partners in implementing Khan Academy Kids successfully.

Director - Revenue Operations

Company: Grow Therapy

Location: USA

Posted Dec 06, 2025

Grow Therapy is seeking a Director of Revenue Operations to lead and scale revenue systems strategy across the organization. The role involves designing a scalable RevOps framework, building and leading a team, optimizing the GTM tech stack, driving revenue intelligence, and enhancing GTM efficiency. The ideal candidate has 7+ years of experience in RevOps or GTM strategy roles, with 5+ years of people leadership experience, and a strong background in HubSpot, sales methodologies, forecasting, and data analytics.

Staff Software Engineer, Workflows - Distributed Systems

Company: Webflow

Location: USA

Posted Dec 06, 2025

Webflow is building an AI-native Digital Experience Platform as a remote-first company. They value trust, transparency, creativity, and diversity. The Workflows team is looking for a backend-leaning Staff Fullstack Engineer to lead and collaborate on implementing multiplayer branching experience, site workflows, and next-generation publishing pipelines. The role offers competitive compensation and benefits, and Webflow is committed to building an inclusive environment.

Intermediate Backend (Go) Engineer, Gitlab Delivery - Operate

Company: GitLab

Location: Canada,EMEA

Posted Dec 06, 2025

The role of a Backend Engineer on the GitLab Delivery Operate team involves focusing on delivering and supporting GitLab for self-managed customers by building and maintaining infrastructure tooling and automation. The team collaborates with various teams to ensure GitLab is easy to install, upgrade, and operate in diverse production-grade environments. The role includes maintaining and evolving deployment tooling, improving installation and upgrade experiences, and collaborating with distributed teams.

Staff Backend Product Software Engineer - Team Formation

Company: Dropbox

Location: Canada

Posted Dec 06, 2025

The role is a Staff Engineer position at Dropbox, focusing on optimizing activation and engagement flows for team users. The responsibilities include leading a team of engineers, contributing hands-on coding, shaping technical direction, driving cross-organizational impact, and fostering a culture of innovation. The requirements include a BS/MS/PhD in Computer Science or related field, at least 12 years of experience as a software engineer, and experience working on a consumer-facing product.

Senior iOS Engineer

Company: Goodnotes

Location: Europe

Posted Dec 06, 2025

Goodnotes is a company with a mission to transform the classroom into a dynamic and interactive environment. They are looking for a Senior Engineer to build mission-critical services, architect scalable solutions, and implement elegant solutions with clean code. The company values learning, growth, and user obsession.

Sales Strategy and Operations Manager

Company: Kraken

Location: Canada,APAC,Europe

Posted Dec 06, 2025

Kraken promotes its mission to advance cryptocurrency adoption through a global, mission-focused team committed to security, education, and financial freedom. The job opportunity emphasizes scaling sales operations and aligning with crypto values.

Staff Backend Product Software Engineer - Team Formation

Company: Dropbox

Location: USA

Posted Dec 06, 2025

The role is a Staff Engineer position at Dropbox, focusing on optimizing activation and engagement flows for team users. The engineer will lead a team, contribute to coding, shape technical direction, and drive cross-organizational impact. The position requires a BS/MS/PhD in Computer Science or related field, and at least 12 years of experience in a consumer-facing team.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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