Excellent Customer Experience Jobs

1,762,990 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Business Transformation Consultant-Finance Analytics

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The ideal candidate should have 4+ years of experience with IBM Cognos TM1, strong knowledge of ETL processes, and proficiency in Python development. The role requires excellent analytical and communication skills.

SAP S/4HANA Service Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as an SAP consultant, highlighting the role's responsibilities, required skills, and desired attributes. It emphasizes the importance of long-term relationships, collaboration, and continuous learning in the role.

Package Consultant-SAP HANA EPM

Company: IBM

Location: Mysore, IN

Posted Dec 04, 2025

The role involves working with clients on SAP HANA BPC projects, requiring expertise in implementation and configuration. It offers opportunities for innovation and career growth within IBM's consulting ecosystem.

AI Foundations - Software Engineer - Research Internship: 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for an AI Software Engineer Intern position at IBM Research. It highlights the responsibilities, required skills, and preferred qualifications for the role. The position involves working on cutting-edge AI research, developing scalable infrastructure, and contributing to IBM's open innovation initiatives.

Technical Support Representative- Network Detection and Response

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The role involves working with clients on hybrid cloud and AI projects, monitoring network threats, and collaborating with security teams. It requires technical expertise in NDR tools and cybersecurity.

IBM Storage Software products

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes the Chksnap script, a diagnostic tool for IBM Storage Software products. It mentions the tool's compatibility with various operating systems and its integration with other IBM software like Storage Scale, Storage Scale System, Copy Services Manager, and Storage Insight. The text also highlights the required education and technical expertise for the role, including Salesforce CSP, PuTTY, and Enhanced Customer Data Repository (ECuRep).

Application Consultant-Banking

Company: IBM

Location: Taipei, TW

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the role of an Application Consultant who works closely with clients to improve their hybrid cloud and AI journey. The position requires strong technical skills, experience in system analysis and design, and the ability to develop proposals, analyze requirements, and design future-ready architectures.

Desenvolvedor(a) Salesforce Industries

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role involves collaborating with clients on hybrid cloud and AI projects, emphasizing innovation, career growth, and technical expertise in Salesforce. It highlights opportunities for professional development and impactful solutions across industries, with a focus on strategic partnerships and continuous learning.

Software Engineer - Go or Java, Python, Docker, Kubernetes

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically on the HashiCorp engineering team. The role involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multicloud and hybrid environments. The position requires designing, prototyping, and implementing features and tools while collaborating with various teams and stakeholders. The ideal candidate should have a strong backend focus, experience with modern programming languages and frameworks, and a cloud-native mindset.

Value Process and Governance Consultant (f/m/x)

Company: IBM

Location: Zurich, CH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Value Process & Governance specialist. The role involves establishing governance frameworks, standardizing processes, and ensuring strategic alignment of AI and automation initiatives with client goals. The position offers individual career growth, access to trainings, and the chance to work on impactful projects with a global network of clients.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst in the Order to Cash (O2C) domain. The role involves processing accounts receivable, preparing journal entries, reconciling accounts, and meeting client service level agreements. The position requires a bachelor's degree, preferably a master's degree, and experience in enhancing cash application automation and reducing complexity in assigned accounts.

Process Analyst – Insurance Claims

Company: IBM

Location: Noida, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, specifically in the IBM BPO division. It highlights the role's focus on accelerating digital transformation using agile methodologies, process mining, and AI-powered workflows. The position involves working with clients globally, collaborating with visionaries across industries, and leveraging IBM's technology platforms. The text also mentions the importance of curiosity, continuous learning, and long-term career growth within the company.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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