Excellent Customer Experience Jobs

1,762,990 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

SAP Principal Solution Architect - Human Capital Management and SuccessFactors

Company: IBM

Location: Riyadh, SA

Posted Dec 04, 2025

The text describes the role and responsibilities of an SAP Human Resources Solution Architect, who is responsible for designing, optimizing, and implementing comprehensive HR solutions using SAP SuccessFactors and SAP S/4HANA HR. The role involves strategic roadmap definition, solution design, business partnership, implementation oversight, performance scalability, security, and leadership mentorship.

Azure Cloud Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role of Azure Cloud Engineer involves working as a technical implementor, explaining technical content to others, participating in customer projects, and working in IBM Consulting Client Innovation Centers. The role requires experience with Azure infrastructure, IaaS and PaaS services, Infrastructure as Code, CI/CD pipelines, governance and security, migrations, landing zones, network and VPN, Active Directory, Windows and Linux servers, Kubernetes, and managing application infrastructure.

Senior UX/UI Tooling Lead & Architect

Company: IBM

Location: Dublin, IE

Posted Dec 04, 2025

The text is a job description for a Senior UI/UX Tech Lead and Architect position at IBM Software. The role involves leading the development of IDE plugins, designing real-time dashboards, and managing a team of frontend developers. The position requires a Master's degree, 5+ years of experience with TypeScript and React, and expertise in architecting IDE plugins, data visualization, and developer workflows.

Package Consultant-Workday Data Conversion

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves serving as a client-facing practitioner, building and automating solutions, and ensuring they meet client specifications. Required qualifications include a bachelor's degree, Workday HCM Consultant certification, and experience in end-to-end implementations of HR modules.

Security & Compliance Engineer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

The job posting is for a Security & Compliance Engineer to join the Cloud Platform Development team in Budapest. The role involves designing and implementing automated solutions for security and compliance activities, collaborating with development teams, conducting risk assessments, and maintaining security policies. The ideal candidate should have a bachelor's degree in a related field, 3+ years of experience in security engineering or compliance automation, strong programming/scripting skills, and familiarity with cloud platforms and DevSecOps principles.

Application Developer-Adobe Experience Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves developing scalable systems, implementing content management solutions using Adobe Experience Manager, and collaborating with clients to create innovative solutions.

Brand Technical Specialist Intern – Entry Level Sales Program 2026 (September Start)

Company: IBM

Location: Markham, CA

Posted Dec 04, 2025

IBM's Technology Sales Internship Program offers undergraduate and graduate students the opportunity to combine technical expertise with people skills to deliver innovative solutions to clients. The program focuses on building credibility, developing proposals, delivering proof of concepts, defining IBM solutions, and sales prospecting. Interns will work collaboratively with teams, engage with clients, and support sales opportunities.

Digital Transformation Internship – AI & Apptio Tools

Company: IBM

Location: Armonk, US

Posted Dec 04, 2025

The IBM CIO Office is seeking an intern to support Technology Business Management (TBM) initiatives through Apptio implementation and AI agent development. The role involves assisting with Apptio module implementation, data integration, and AI agent design to automate TBM workflows and improve stakeholder engagement.

Consultor SAP S/4HANA - SD OTC

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a senior consultant role in SAP OTC Order to Cash at IBM Consulting. It requires experience with SAP ECC, SAP S4HANA, and SAP Retail projects. The role involves working on implementation and rollout projects, integrating OTC with various tools, and having strong communication skills.

Automation Test Specialist - Defence

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centres Delivery Centres, delivering technical and industry expertise to clients worldwide. It emphasizes long-term relationships, collaboration, and a culture of evolution and empathy. The role requires designing and maintaining automated test scripts, collaborating with cross-functional teams, and participating in Agile development methodologies.

Consultant Manager Transformation - SAP Public Cloud Finance IBM France H/F

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a Transformation Consultant role at IBM Consulting, focusing on guiding organizations through the transition of their financial operations to SAP-based public cloud platforms. The role involves assessment, strategy development, solution design, implementation, cost optimization, project leadership, change management, and continuous improvement. The position requires a blend of financial acumen, SAP expertise, and public cloud knowledge.

Application Consultant-ServiceNow

Company: IBM

Location: Bhubaneswar, IN

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Associates work on end-to-end feature development, collaborate with stakeholders, and solve challenges using best practice technologies. The role requires experience in ServiceNow CSM solutions, integration, and certifications.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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