Excellent Customer Service Skills Jobs in Chicago, IL

77,360 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

Cyber Systems Operations

Company:

Location: Mount Prospect, IL

Posted Jan 30, 2025

View Details Apply on The Muse

Analytical Lead, Retail, Big Box

Company: Google

Location: Chicago, IL

Posted Jan 30, 2025

View Details Apply on The Muse

Senior Client Partner, Large Customer Sales (Financial Services)

Company: Reddit

Location: Chicago, IL

Posted Jan 30, 2025

View Details Apply on The Muse
Senior Product Manager AI-powered features product strategies

Senior Product Manager, AI \u0026 Data

Company: BigTime Software, Inc.

Location: Chicago, IL

Posted Jan 30, 2025

BigTime is seeking a Senior Product Manager to lead the development and integration of AI-powered features into their SaaS platform. The role involves defining product strategies, delivering innovative solutions, and enhancing customer satisfaction. The ideal candidate will have 5+ years of technical product management experience, 3+ years managing SaaS products, and a proven track record of delivering AI-powered features. They will be responsible for AI product strategy and execution, integration and API roadmap, cross-functional collaboration, and product delivery and analytics. BigTime offers a competitive salary, comprehensive benefits, and a hybrid work schedule. This role is critical for BigTime's future growth, as they aim to transform how professional services organizations manage projects and make data-driven decisions.

View Details Apply on BuiltIn

Cyber Systems Operations

Company:

Location: Danville, IL

Posted Jan 30, 2025

View Details Apply on The Muse

Airborne Cryptologic Language Analyst

Company:

Location: Edwardsville, IL

Posted Jan 30, 2025

View Details Apply on The Muse
clear vision of career leadership support major projects from start to finish

Rate Filing Analyst

Company: CNA

Location: Chicago, IL

Posted Jan 30, 2025

CNA is offering a Rate Filing Analyst position with a clear career vision and leadership support. The role involves working on major projects, preparing actuarial rate filings, and collaborating with various departments. The ideal candidate should be a creative self-starter with strong technical skills in Microsoft Excel, SQL, and/or VBA. The position offers a hybrid work schedule and a competitive salary range of $76,000 to $95,000 annually. CNA is committed to fostering a culture where employees feel valued and their abilities are fully utilized.

View Details Apply on BuiltIn

Patient Services Supervisor- UI Health Hospital

Company: Aramark

Location: Chicago, IL

Posted Jan 30, 2025

View Details Apply on The Muse

Teacher at Hillcrest Elementary

Company: KinderCare Learning Companies

Location: Downers Grove, IL

Posted Jan 30, 2025

View Details Apply on The Muse

Site Safety Manager

Company:

Location: Atlanta, IL

Posted Jan 30, 2025

View Details Apply on The Muse

Airborne Cryptologic Language Analyst

Company:

Location: Carbondale, IL

Posted Jan 30, 2025

View Details Apply on The Muse

Airborne Cryptologic Language Analyst

Company:

Location: Sheffield, IL

Posted Jan 30, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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