Excellent Customer Service Skills Jobs in Chicago, IL

77,360 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

Retail Sales Associate - Brookside M/P

Company: Gap Inc.

Location: Tinley Park, IL

Posted Jan 24, 2025

Client Service Representative - Annual Reports

Company: CSC

Location: Chicago, IL

Posted Jan 24, 2025

CSC is hiring a Client Service Representative for their Annual Reports Preparation & File team in Chicago, IL. The role involves working directly with clients to provide solutions that help their business run smoother and smarter. Key responsibilities include building relationships with clients, researching and processing legal documents, providing excellent client service, managing client portfolios, and recommending process improvements. The ideal candidate should have at least 5 years of experience in business-to-business customer service or administration, strong research skills, and proficiency in MS Office. CSC is a global business services company committed to creating a diverse and growth-oriented environment, offering excellent benefits and career opportunities.

Student Worker

Company: Sodexo

Location: Ottawa, IL

Posted Jan 24, 2025

Case Manager RN

Company: CVS Health

Location: Springfield, IL

Posted Jan 24, 2025

Staff Engineer - iOS

Company: CVS Health

Location: Buffalo Grove, IL

Posted Jan 24, 2025

CVS Health is seeking a Staff Engineer - iOS to join their team, responsible for advancing the architecture and Mobile Product. The role involves working with cross-functional teams to deliver great user experiences, mentoring team members, and improving foundational architecture. The ideal candidate should have 7+ years of software development experience, 5+ years in modern iOS development frameworks, and 3+ years in influencing large organizations on best practices in Mobile iOS development. The role is part of the fastest-growing business unit, the CVS Mobile App, with over a million daily average users. Responsibilities include developing iOS code, partnering with Product, UX, and Engineers, and maintaining CI and CD infrastructure.

Technical Development Program, Liquid

Company: Diageo

Location: Plainfield, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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