Excellent Customer Service Skills Jobs in Chicago, IL

77,360 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

Full-Time Assistant Manager

Company: Cinemark

Location: Lisle, IL

Posted Jan 24, 2025

Insurance Agent

Company: COUNTRY Financial

Location: Gurnee, IL

Posted Jan 24, 2025

COUNTRY Financial is seeking insurance sales agents dedicated to building customer relationships and ensuring their financial security. The role involves proactive communication, transparency, and understanding customer needs. Successful agents will receive a competitive compensation plan, benefits, and comprehensive training. COUNTRY Financial is a respected organization with a strong history and commitment to customer service, offering opportunities for growth and flexibility.

Functional Testing Senior Analyst

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture, a leading global professional services firm, is seeking a Test Automation Sr Analyst with 2+ years of experience in test automation, software development in Agile environments, and proficiency in testing toolsets or frameworks such as Selenium, TDD, BDD, and programming languages like Java, Python, etc. The role involves providing technical leadership, transforming testing into a continuous quality engineering function, and evolving predictive testing approaches. The company is committed to diversity, inclusion, and equal employment opportunities, with a current focus on remote work due to COVID-19 restrictions.

Retail Sales

Company: Cracker Barrel

Location: Joliet, IL

Posted Jan 24, 2025

This job posting is for a Retail Sales position at a Cracker Barrel Old Country Store in Joliet, IL. The role involves providing excellent customer service, maintaining store displays, and ensuring safety protocols are followed. The job offers flexible hours, potential for promotion, and a commitment to an inclusive culture that values diversity and equality.

Content Marketing Associate

Company: Shopkick

Location: Chicago, IL

Posted Jan 24, 2025

Cleaning Crew Member

Company: Cracker Barrel

Location: Champaign, IL

Posted Jan 24, 2025

Security Operations Center Tier II Lead

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture is seeking a Tier II Lead in their Security Operations Center (SOC) for their global Cyber Incident Response Team. The role involves investigating security events, participating in malware/forensic investigations, and collaborating with Tier III investigators to remediate threats. Key responsibilities include identifying patterns within data sets, developing remediation recommendations, and mentoring junior team members. The ideal candidate will have a Bachelor's Degree, minimum 3 years in an incident response or SOC role, and professional security certifications. Experience with tools like Splunk, Tanium, Microsoft Defender ATP, and Proofpoint is preferred.

Functional Resource - 3654037

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Global Industry Marketing Manager, Consumer Goods & Services

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture is seeking a dynamic and strategic marketing leader for a Global Industry Marketing Manager role in the Consumer Goods & Services sector. The ideal candidate will have at least 7 years of integrated marketing experience, excellent project management skills, and the ability to manage senior business stakeholders. Key responsibilities include setting strategic direction, crafting key messaging, driving marketing programs globally, and understanding the Consumer Goods & Services industry. The role involves working with industry and M+C leaders, showcasing marketing program success, and determining program effectiveness.

SC&O Control Tower Senior Manager

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture is seeking a Senior Manager for the Supply Chain & Operations Control Tower. The role involves developing strategies and operating models for clients, integrating fulfillment functions, and connecting suppliers and customers across the extended supply chain. The ideal candidate will have at least 8 years of experience in business improvement, implementation of best practices, and continuous improvement. They should also have project management/team management experience and a Bachelor's Degree. Preferred skills include knowledge of leading-edge control tower systems, Microsoft Office suite, and experience in operations/consulting settings. The role requires excellent communication, leadership, and management skills. Accenture is committed to diversity and inclusion, and offers competitive compensation with a minimum range of $200,000 - $205,999 in Colorado.

To-Go Hospitality

Company: Cracker Barrel

Location: Bloomington, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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