Excellent Customer Service Skills Jobs in New York City, NY

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Looking for Excellent Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the New York City, NY area.

Cyber Security Forensics Analyst

Company: Con Edison Company of New York

Location: New York, NY

Posted Jul 19, 2025

You will oversee enterprise-wide forensic collections, manage large-scale response efforts, develop as a member of a high-performing team, and present findings…

AI Developer - Manager - A&I - Financial Services - Consulting - NYC, Charlotte, Dallas

Company: EY

Location: New York, NY

Posted Jul 18, 2025

Undergraduate or master’s degree in a quantitative field (e.g. engineering, computer science, business, economics, finance, statistics, and/or analytics).

Senior Software Engineer, iOS

Company: Capital One

Location: New York, NY

Posted Jul 19, 2025

Develop iOS client code solutions that deliver on Product Strategy and adhere to established engineering best practices, design guidelines and principles.

Retail Cosmetics Sales Associate - Clarins, Flushing - Full Time

Company: Macy’s

Location: Flushing, NY

Posted Jul 19, 2025

Possess a passion and a business-minded attitude to succeed in a performance-based setting. Collaboration: Partnership with the total Beauty team to drive sales…

AI Developer - Senior Manager - A&I - Financial Services - Consulting - NYC, Charlotte, Dallas

Company: EY

Location: New York, NY

Posted Jul 18, 2025

A bachelor's or master’s degree. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances.

Viennoiserie Laminator

Company: Ole & Steen Commissary

Location: New York, NY

Posted Jul 19, 2025

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Senior Project Manager – Building Envelope Architecture

Company: MILROSE CONSULTANTS LLC

Location: New York, NY

Posted Jul 19, 2025

With deep expertise in new construction, special inspections, and historic restoration, our team of architects, engineers, and construction professionals…

Cybersecurity Analyst Critical Assets & Incident Response CERT Levels 3-5

Company: Metropolitan Transportation Authority

Location: New York, NY

Posted Jul 19, 2025

Provides guidance and technical coaching to less experienced staff to support effective workflow and develop technical talent. Level 4: $102,760 - $139,755.

Senior Cyber Security Forensics Analyst

Company: Con Edison Company of New York

Location: New York, NY

Posted Jul 19, 2025

You will oversee enterprise-wide forensic collections, manage large-scale response efforts, help develop and mentor a high-performing team, and present findings…

SERVICE TECHNICIAN

Company: Skyline Windows Llc

Location: Bronx, NY

Posted Jul 19, 2025

Ability to drive and have a clean driving history to drive company vehicle as needed. We are best known for designing, manufacturing, and installing custom…

Senior Security Operations Analyst

Company: Gong.io Inc.

Location: New York, NY

Posted Jul 19, 2025

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and…

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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