Excellent Customer Service Skills Jobs in New York City, NY

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Looking for Excellent Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the New York City, NY area.

Customer Complaint Coordinator

Company: Professional Transit

Location: Astoria, NY

Posted Oct 10, 2025

Conduct outbound calls to follow up on unresolved issues or gather additional information from clients. Maintain accurate records of complaints and resolutions…

Graphic Illustrator Specialist

Company: Macy’s

Location: New York, NY

Posted Oct 11, 2025

Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Communication and Collaboration: Excellent written…

Project Manager II

Company: 1199SEIU Family of Funds

Location: New York, NY

Posted Oct 11, 2025

Develop and maintain detailed project plans, coordinate project resources, track milestones and deliverables, provide scope management and change control,…

RN - Clinic Manager

Company: Medcor Inc

Location: Universal City, CA

Posted Oct 11, 2025

Have valid unrestricted California RN license and current BLS certification (AHA or ARC). Have a minimum of 5 years field experience.

Residential Carpenter / Jack of all Trades

Company: Yorkville Repairs & Contracting LLC

Location: New York, NY

Posted Oct 11, 2025

Owns full set of personal hand tools; company provides all power tools and specialty equipment. Must have minor plumbing and electrical knowledge (installation-…

Pharmacist - (Temporary) Cancer Center, Midwood Brooklyn

Company: NYU Langone Health

Location: Brooklyn, NY

Posted Oct 11, 2025

Responsibilities include ensuring compliance with all applicable state and federal regulations, licensing requirements and professional standards pertaining to…

Construction Laborer/Driver

Company: ABCO MAINTENANCE INC. (BIC# 1854)

Location: Staten Island, NY

Posted Oct 11, 2025

This hands-on role includes repairs, deliveries, and transportation support. ABCO Facility Maintenance is hiring a reliable Construction Laborer & Driver in…

Vulnerability Management Analyst 2

Company: New York University

Location: New York, NY

Posted Oct 11, 2025

And 3+ years Experience with Splunk SPL and Splunk Dashboard Studio, Internet of Things search engines (e.g. Censys, Shodan), scanning a large enterprise…

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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