Excellent Customer Service Skills Jobs in Remote

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Looking for Excellent Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Remote area.

Finance and Operations Lead

Company: Foxglove

Location: Remote

Posted Feb 01, 2025

Foxglove, an observability platform for robotics, is seeking a Finance and Operations Lead for a remote-only position based in the United States. The role involves strategic partnership with company leadership, high levels of autonomy, and ownership across finance, legal, and purchasing. The ideal candidate should have 5+ years of experience in finance, business operations, or strategic roles, with 3+ years in SaaS or technology startups. They should be a self-starter, motivated by achieving team goals, and have in-depth knowledge of Google Sheets, Excel, HubSpot, and QuickBooks. The company offers a competitive salary, remote work, a monthly remote budget, competitive equity, medical insurance, 401k matching, and all-expenses-paid company offsites.

Training Specialist

Company: Movemedical

Location: Remote

Posted Feb 01, 2025

Movemedical is a company with a highly rated culture, aiming to solve a significant problem in the healthcare industry through innovative medical device planning and supply chain solutions. They are seeking a consummate learner-educator to design and revamp training materials, create educational content, and deliver training classes to internal and external audiences. The ideal candidate should have 2+ years of relevant experience, knowledge of learning theories, and proficiency in various tools such as Articulate Rise 360, Prezi, Camtasia, Adobe Captivate, Illustrator, and Photoshop. The company offers a competitive salary, flexible PTO, pay for fitness activities, a stipend for a home workspace, and a comprehensive benefits package. They emphasize a collaborative, humble, and growth-oriented team culture.

Senior Product Manager, Technical SEO

Company: Scribd

Location: Remote

Posted Feb 01, 2025

Scribd is seeking a Senior Product Manager with a focus on Technical SEO to join their team. The ideal candidate should have extensive experience in SEO, a customer-centric approach, and strong technical understanding of web technologies. The role involves owning the SEO product roadmap, managing technical aspects of SEO strategy, and collaborating with cross-functional teams. Scribd offers a competitive salary, comprehensive benefits, and a flexible work environment.

Principal Engineer

Company: Kochava

Location: Remote

Posted Feb 01, 2025

Kochava is a leading provider of mobile and CTV advertising and marketing technology solutions, serving top publishers and digital brands globally. They offer a unified platform for identity management, measurement, and optimization across connected devices. Kochava's Principal Engineers are visionary leaders and hands-on builders, working on challenging problems and pioneering new spaces. The company is seeking a Principal Software Engineer with extensive experience in high-scale systems, enterprise architecture, and technical leadership. Kochava began in 2011, driven by the need to better understand mobile app user acquisition, engagement, and LTV. The company is committed to diversity and inclusion.

Data Analyst

Company: Age of Learning, Inc.

Location: Remote

Posted Feb 01, 2025

Age of Learning is seeking a data-driven SEO Analyst with a growth mindset to shape and execute their evolving SEO strategy. The role involves developing and analyzing key performance metrics, conducting AB and multivariate testing, and implementing technical SEO best practices. The ideal candidate will have 3+ years of data analysis experience, proficiency in SQL, Python or R, and expertise in predictive modeling and statistical analysis. Familiarity with SEO tools and schema markup is preferred. The estimated salary range is $80,000 to $115,000 USD.

Enterprise Account Executive, EMEA

Company: Kustomer

Location: Remote

Posted Feb 01, 2025

Kustomer, a leading conversational CRM platform, is seeking an experienced Account Executive with EMEA experience to join their Enterprise Sales team. The role involves working with sales leadership, meeting sales quotas, partnering with Customer Success, driving acquisition of new clients, and representing Kustomer as an industry thought leader. The ideal candidate should have 5-10 years of quota-carrying sales experience, a proven track record of exceeding sales quotas, and experience selling to enterprise accounts with complex sales cycles. Kustomer offers competitive salaries, stock options, healthcare coverage, 401K, Wi-Fi reimbursement, and generous vacation policy. Kustomer is committed to diversity and inclusion.

Principal UX Designer

Company: Kochava

Location: Remote

Posted Feb 01, 2025

Kochava is a leading provider of mobile and CTV advertising and marketing technology solutions, serving top publishers and digital brands globally. The company offers a unified platform for secure real-time data solutions, enabling marketers to establish identity, measure, and optimize their marketing across connected devices. Kochava's UX Design team is crucial to their product strategy, focusing on improving digital advertisers and publishers' experiences. They seek a Principal UX Designer with 10+ years of design experience, expertise in UI/IA/ID, and a proven track record in life cycle design projects. Kochava began in 2011, driven by the need to better understand user acquisition, engagement, and LTV for mobile applications.

Technical Support Engineer

Company: Nooks

Location: Remote

Posted Feb 01, 2025

Nooks is a platform that leverages AI and automation to transform sales reps' roles from manual laborers to creative problem solvers. It automates prospecting, research, email and LinkedIn messaging, and calling, allowing sales reps to focus on customer interactions and creative tasks. The company is seeking a Technical Support Engineer with 3+ years of experience in B2B SaaS platforms to provide exceptional user support, debug complex technical problems, and collaborate with engineering teams. The role is ideal for someone who thrives in a fast-paced environment, loves helping users succeed, and has a solution-oriented mindset.

Sales & Revenue Ops Analyst

Company: Runway

Location: Remote

Posted Feb 01, 2025

Runway is a research company specializing in multimodal AI systems, aiming to make content creation accessible and empowering for creatives. They are looking for a Revenue Operations Analyst with experience in Salesforce administration, sales operations, billing, and reporting. The role involves CRM system management, data analysis, reporting, billing, AR, revenue recognition, and ensuring financial integrity. The ideal candidate should have 2-3 years of experience in sales operations, billing, or accounts receivable, preferably in a SaaS or subscription-based business. Proficiency in CRM systems, revenue recognition standards, and advanced Excel skills are required. Runway is committed to diversity and equal opportunity, offering a salary range of $110,000-$140,000.

DoD Security Accreditations Specialist

Company: Second Front Systems

Location: Remote

Posted Feb 01, 2025

Second Front Systems 2F is seeking a DoD Security Accreditation Specialist to join their mission-driven team. The role involves preparing software accreditation packages, reviewing the Risk Management Framework, and creating associated administrative requirements. The position requires US citizenship due to government contract requirements. The ideal candidate will have familiarity with NIST 80053 or FEDRAMP, OSCAL Compliance Automation & Implementation Experience, and a strong interest in national security. The company offers competitive benefits including healthcare, 401k, wellness perks, equity incentive plan, and flexible paid time off.

Director, Product Management

Company: Applied Systems

Location: Remote

Posted Feb 01, 2025

Applied Systems, a division of Ivans, is seeking a Director of Product Management to lead the development and execution of a new P&C insurance carriers facing software offering. The role involves defining and executing the product strategy, interfacing with external customers, motivating and leading a team, working closely with UX and Development teams, planning and tracking product performance, and developing new product value propositions. The ideal candidate should have 5+ years of product management experience, people management skills, strong analytical skills, and a degree in Information Science, Computer Science, or related disciplines. Benefits include health insurance, wellness incentives, retirement savings plans, and work-life balance initiatives. Applied Systems values excellence, diversity, and innovation, and is committed to recruiting, developing, retaining, and promoting employees regardless of their background.

Senior Product Manager, Frontier

Company: Second Front Systems

Location: Remote

Posted Feb 01, 2025

Second Front Systems 2F is seeking a Senior Product Manager for the Frontier product line. The role involves developing and communicating a product vision, collaborating with federal and commercial customers, staying updated on industry trends, working with cross-functional teams, and ensuring compliance with federal security standards. The ideal candidate should have 10+ years of product management experience, preferably in SaaS, defense tech, or cloud-based platforms, with a strong understanding of cloud infrastructure, DevSecOps, and security frameworks in the defense ecosystem. The role offers a competitive salary, comprehensive healthcare benefits, equity incentives, and flexible work arrangements.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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