Excellent Customer Service Skills Jobs in USA

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Looking for Excellent Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the USA area.

Claims Support Associate

Company: Reserv

Location: USA

Posted Jan 08, 2025

Reserv, an insurtech founded in May 2022, is seeking a Claims Support Associate. The role involves supporting multiline adjusters, managing claim files, and collaborating with leadership for process improvements. The ideal candidate is highly organized, detail-oriented, and passionate about claims support. They should have at least 2 years of experience in insurance or compliance, excellent communication skills, and strong organizational abilities. The company offers a competitive benefits package, including health insurance, 401k, PTO, family leave, and work-from-home flexibility. The salary range is $38,000 - $45,000.

Payor Partnership Support Specialist

Company: Grow Therapy

Location: USA

Posted Jan 08, 2025

Grow Therapy is seeking a Payor Partnership Support Specialist for a remote position. The role involves handling live calls, chats, and emails, collaborating with other teams, and working with RCM and Engineering teams to resolve issues. The ideal candidate has at least 2 years of customer support, healthcare billing, or contact center experience, and at least 1 year of phone assistance. They should be adaptable, detail-oriented, empathetic, and have a positive problem-solving attitude. Experience with health insurance billing and working with large databases is preferred.

Senior Product Designer (Contract) — Funko

Company: Funko

Location: USA

Posted Jan 18, 2025

This job posting is for a Senior Product Designer position with a focus on mobile app design. The role involves working with a team of engineers, creatives, and project managers to create apps that connect fans and collectors to the world of Funko. The ideal candidate should have 5+ years of professional experience, a strong portfolio showcasing their work, and expertise in both UX and visual design. Proficiency in responsive web design, iOS and Android design patterns, and tools like Figma and Adobe Creative Suite is required. The role offers the opportunity to work on a mix of large and small projects in a fast-paced, collaborative environment.

Senior Machine Learning Engineer

Company: Rocket Money

Location: USA

Posted Jan 08, 2025

Rocket Money is a company dedicated to empowering individuals to manage their finances effectively. They offer a range of services and tools to help members understand their finances and save time and money. The company's Data team, consisting of Machine Learning Engineers and Data Scientists, builds machine learning-driven product experiences to engage customers with mortgage and personal loan products. They collaborate with product and engineering teams to improve product retention and design ML-driven personalization experiences in onboarding. The role involves building new machine learning-powered user-facing features, optimizing product feedback loops, and developing the next version of Autopilot and Budgets. The ideal candidate is a team player with strong software engineering skills, experience in data science or machine learning engineering, and a deep understanding of context and business impact.

Application Security Engineer

Company: G-P

Location: USA

Posted Jan 08, 2025

GP is a global employment platform that empowers businesses to expand into 180+ countries, offering opportunities for global success. The company values its diverse and remote-first teams, providing them with flexibility, autonomy, and support for personal growth. GP's SaaS-based platform enables customers to hire globally without setting up entities or subsidiaries. The company is seeking an Application Security Engineer to support its established security program, assess web technologies, and coordinate remediation efforts with engineering teams. The ideal candidate will have a BS or higher in Computer Science, 3+ years of application security experience, excellent communication skills, and proficiency in coding/scripting languages.

Manager - MSP Sales

Company: JumpCloud

Location: USA

Posted Jan 08, 2025

JumpCloud is seeking an MSP Sales Manager to lead a team of 8-10 Partner Account Executives, meet or exceed MSP revenue targets, recruit and onboard new AEs, and build talent through career development. The role involves partnering with Customer Support for top-notch partner experiences, identifying top MSP partner prospects, and driving sales execution. The ideal candidate has 5+ years of MSP sales experience in SaaS organizations, understanding of the MSP market, and strong motivational skills. The position offers a competitive compensation package and comprehensive benefits, with a flexible paid time off policy. JumpCloud is committed to being Remote First, with headquarters in the Denver-Boulder CO area and teams in 15+ countries. The company values building connections and fostering a supportive work environment.

Sales Manager

Company: Salesmsg

Location: USA

Posted Jan 08, 2025

Salesmsg is a fast-growing startup that offers a scalable text messaging and calling platform for sales, marketing, and support teams. They prioritize their customers' success and have been recognized by Inc Magazine as one of the fastest-growing private companies in America. They are looking for an experienced Sales Manager to lead their sales department, own KPIs, build and maintain relationships with senior executives, and develop a data-driven sales process. The role offers remote work, unlimited time off, competitive benefits, and opportunities for growth and promotion.

Solutions Engineer

Company: UpKeep

Location: USA

Posted Jan 08, 2025

The Solutions Engineer role involves working closely with the Sales team to close deals using deep technical product expertise. Key responsibilities include building tools and processes to improve sales team efficiency, leading complex sales cycles, prescribing solutions for workflow challenges, and ensuring successful deals through customized product demonstrations. The ideal candidate should have 2+ years of experience as a Sales Engineer or PreSales Solutions Engineer in B2B SaaS, proficiency in Salesforce, Google Suites, and virtual conference systems, and strong analytical, organizational, and communication skills. The role requires cross-functional collaboration, adaptability, and a results-oriented mindset.

Website Engineer

Company: ElevenLabs

Location: USA

Posted Jan 08, 2025

ElevenLabs, a global team of innovative individuals, is seeking a talented designer and frontend engineer to create beautiful, intuitive marketing pages. The role involves designing and implementing web assets, collaborating with cross-functional teams, and staying updated with the latest design trends. ElevenLabs, a pioneer in voice technology, has recently closed a Series B funding round at a $11B valuation and is backed by leading tech and AI investors. The company offers high-velocity innovation, a truly global team, and remote-first work culture.

Telehealth Dietitian

Company: Aramark

Location: USA

Posted Jan 08, 2025

Aramark Healthcare is seeking a Clinical Dietitian to work remotely, providing clinical care for patients at Eagle View Behavioral Health Center. The role involves assessing patients' nutritional status, developing individualized nutrition plans, and collaborating with interdisciplinary teams. The Clinical Dietitian will utilize telehealth technology to deliver comprehensive medical nutrition therapy. The position requires a Bachelor's or Master's degree in Nutrition or Dietetics, RD or RDN designation, and experience in telehealth. Aramark values diversity and equal employment opportunities.

Director Of Operations

Company: Invisible Technologies

Location: USA

Posted Jan 08, 2025

The company is seeking a strategic and results-oriented Director of Operations to lead and accelerate AI training and enablement efforts across large enterprise relationships. The Director will manage strategic client relationships, complex operations, and a large workforce, including Operations Managers, Operations Analysts, and AI trainers. They will design processes, manage projects, and oversee a team of hundreds, collaborating with top AI researchers. The ideal candidate will have more than 5 years of operations management experience, excellent communication skills, strong management and leadership abilities, and experience in capacity planning and project management. The company offers a flexible work schedule, remote work options, and a Partner Pay Model that emphasizes coownership and fair compensation.

Revenue Operations & Enablement Specialist

Company: UpKeep

Location: USA

Posted Jan 08, 2025

This role is a unique opportunity to lead the enablement function at UpKeep, managing the GTM tech stack, collaborating with leadership, and leading training sessions. The position involves managing the case queue, organizing incentive events, and supporting virtual team events. Essential skills include proficiency in Google Sheets/Excel, Salesforce, and Sales tools. The ideal candidate has exceptional communication skills, project management abilities, and a comprehensive understanding of Sales and Customer Success processes.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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