Excellent Customer Service Skills Jobs in Washington DC

99,240 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Endpoint Device Management Engineer

Company: Leidos

Location: Washington, DC

Posted Jan 23, 2025

Cyber Crime Threat Evaluation Manager

Company: Merrill

Location: Washington, DC

Posted Jan 23, 2025

Bank of America is seeking a Cyber Crime Threat Evaluation Manager for a competitive salary range of USD 152,200.00 - 220,000.00 per year. The role involves identifying and assessing cyber threats, analyzing trends, and developing strategies to mitigate cyber attacks. Key responsibilities include threat identification and analysis, risk assessment, collaboration and reporting, and security strategy development. The ideal candidate should have a Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field, and 7+ years of experience in cyber fraud, cyber crime analysis, threat intelligence, or cyber threat evaluation. Strong understanding of cyber crime tactics, techniques, and procedures (TTPs), proficiency in cybersecurity tools, and excellent communication skills are required. Preferred qualifications include experience with law enforcement or legal investigations of cyber crime, and experience in fraud and/or Global Financial Crimes.

Application Systems Analyst

Company: cFocus Software Incorporated

Location: Washington DC

Posted Jan 23, 2025

cFocus Software is hiring an Application Systems Analyst with AWS certifications and 10+ years of Systems Analysis experience. The role involves advanced problem resolution, expert troubleshooting, and coordination with DOT IT Shared Services. The analyst will also be responsible for updating the DOT Drupal Environment, integrating with third-party tools, and implementing Acquia hosting environments.

Phlebotomist Float

Company: Labcorp

Location: Washington, DC

Posted Jan 23, 2025

Contracts Director

Company: SpaceX

Location: Washington, DC

Posted Jan 23, 2025

SpaceX, a company founded on the belief in human exploration of the stars, is seeking a Contracts Director. The role involves contract administration, compliance, and negotiation across U.S. Government and commercial contracts. The ideal candidate will have a Bachelor's degree, 10+ years of government contract administration experience, and knowledge of Government contracts, FAR, DFAR, and NFS. Preferred skills include DoD and/or NASA contract administration experience, RFP analysis, and excellent communication skills. The position offers a competitive salary range of $190,000 - $230,000 per year, along with comprehensive benefits and potential for long-term incentives.

Cyber Systems Operations

Company:

Location: Washington, UT

Posted Jan 23, 2025

The Air Force emphasizes the importance of securing its advanced computer and software systems, which is the responsibility of Cyber Systems Operations specialists. These experts design, install, and maintain systems to ensure optimal performance and security. To join the Air Force, applicants must meet certain requirements including educational qualifications, ASVAB score, completion of specific courses and background investigations, and age restrictions.

Task Manager

Company: cFocus Software Incorporated

Location: Washington DC

Posted Jan 23, 2025

cFocus Software is recruiting a Task Manager for a program supporting USDOT in Washington DC. The role offers remote capabilities and requires an active Secret clearance. Qualifications include a degree in Business Administration, Project Management, Computer Science, or a related field, a PMP certification, and 10+ years of Task Management experience. Duties involve managing helpdesk support, coordinating with DOT FederalContractor teams, overseeing tasks, tracking progress, preparing project management plans, and reporting. The role also includes participation in risk mitigation, creation of project matrices and registers, assistance with security solutions, and interfacing with business owners and DOT ITSS.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

Related Pages