Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

VMware VDI Engineer - USDS

Company: TikTok

Location: Washington, DC

Posted Jan 22, 2025

TikTok U.S. Data Security (USDS) is a subsidiary of TikTok in the U.S., focusing on data protection and content assurance. The team spans across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, and Corporate Functions. As a VMware VDI Engineer at TikTok USDS, you'll design, implement, and maintain VMware-based virtual desktop environments, ensuring high availability, scalability, and security. Key responsibilities include VDI design and implementation, infrastructure optimization, security and compliance, documentation and training, and client interaction.

AR Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Sr. Data Scientist , Inventory Management ( Remote )

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health is seeking a Senior Data Scientist to drive innovation and impact business decisions. The role involves using statistical predictive modeling to evaluate scenarios and predict future outcomes. The ideal candidate will have 5+ years of data science experience, proficiency in SQL, Python, and cloud technologies. They should be able to collaborate with business partners, develop predictive models, and present analytical results. The position offers a competitive pay range and comprehensive benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and PTO.

Part Time Teller - Adams Morgan

Company: PNC

Location: Washington, DC

Posted Jan 22, 2025

PNC values its employees as its greatest asset, fostering an inclusive workplace culture where all employees feel respected and valued. The Part Time Teller role involves providing exceptional customer service, performing transactions, educating customers on new technology, and developing banking product referral opportunities. The position is based in Washington, DC. PNC offers competitive pay, comprehensive benefits, and opportunities for career growth.

Teller - Capitol Hill

Company: Wells Fargo

Location: Washington, DC

Posted Jan 22, 2025

Wells Fargo is promoting a positive work environment, emphasizing career growth, competitive salaries, robust benefits, and work-life balance. They are seeking a Teller in their Consumer, Small & Business Banking division on Capitol Hill, Washington DC. The role involves customer engagement, transaction processing, and relationship building. Required qualifications include customer service experience and cash handling, while desired qualifications include tech-savviness and teamwork skills. The position offers a pay range of $20.00 - $25.14 and comprehensive benefits.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health is offering a Shift Supervisor Trainee role, an entry-level position designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and communicating information. The trainee will also learn about key business aspects and CVS/pharmacy culture. Upon successful completion, they can be considered for Operations Supervisor or Shift Supervisor positions. These roles involve leading store staff, ensuring smooth operations, and maintaining excellent customer service. The job requires deductive reasoning, analytical skills, computer skills, and advanced communication. The company offers a range of benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and more.

Software Engineer

Company: Yext

Location: Washington, DC

Posted Jan 22, 2025

Yext is a leading digital presence platform for multi-location brands, offering AI and machine learning technology to deliver consistent customer experiences. The company is looking for Software Engineers to join their team, working on revolutionary product offerings in an agile environment.

Regulatory Program Manager II

Company: Google

Location: Washington, DC

Posted Jan 22, 2025

Google is seeking a Program Manager with a Bachelor's degree and 3 years of experience in project management. Preferred qualifications include certification in Program Management or experience in Program Management with a technology company. The role involves leading complex, multi-disciplinary projects, managing stakeholders, and coordinating resources across offices and time zones. The goal is to build a Google that reflects the world's diversity and fosters a sense of belonging. The US base salary range for this position is $105,000-$154,000 + bonus + equity + benefits.

Sales Support Associate (Enterprise Sales)

Company: EVERFI

Location: Washington, DC

Posted Jan 22, 2025

EVERFI, a global tech company, is recognized for its social impact through education, addressing issues like financial wellness and mental health. Founded in 2008, it has reached over 41 million learners worldwide. The company's innovative approach earned it spots on Fast Company's World's Most Innovative Companies list and Fortune's Impact 20 List. EVERFI's Business Development Associate role involves supporting the Enterprise Revenue Team to acquire new customers and optimize sales for large enterprise accounts, contributing to the company's revenue goals.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Successful trainees can be considered for Operations Supervisor or Shift Supervisor positions, which involve leading store staff, maintaining customer loyalty through excellent service, and handling store procedures. The role requires deductive reasoning, analytical skills, and computer proficiency, with a flexible schedule including early mornings, overnight, and weekend shifts. Benefits include medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and PTO.

Senior Director, Strategy and Sales Communications

Company: Visa

Location: Washington, DC

Posted Jan 22, 2025

Visa, a global leader in payments and technology, is seeking a Senior Director, Strategy and Sales Communications. The role involves creating and driving internal communications strategies to deepen employees' connection to Visa's corporate strategy and commitment to sales excellence. The successful candidate will lead communications for internal programs, develop narrative frameworks, and create a streamlined channels strategy. They will also partner with regional employee communications leads and oversee design and video agencies. The position requires 12+ years of work experience, a Bachelor's degree, and extensive communications experience, preferably in fintech or financial services.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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